JMWE Scheduled actions not executing - no errors

[Jennifer Marple]

I have several JMWE scheduled actions that just seem to stop running. One, for example, is currently set to run at 40 minutes past each hour, and transitions items that match the JQL to a resolved status. 

When I look up the Action ID in the logs, I can see this running yesterday, through 16:40 ET, and not since. No errors or anything else, just no more runs - though there are currently 30 items that match the JQL when I go in to "edit" mode on the scheduled action.

This has happened several times now this month. I'll manually run the actions, then they seem to work for a little while, but then stop. Yesterday, I manually ran the action at 6:50 am, it ran hourly through the 16:40 run, and then stopped, hasn't run since.

I don't think the project's "business hours" would be affecting this, as it should already have had 3 hits this morning if that were the problem.

Any thoughts as to what can cause this?

[Jennifer Marple · Accepted solution]

Circling back to update this, in case anyone else runs into. Ended up being an issue with the licensing, it hadn't properly updated. Took a few days to get things resolved with the Atlassian team (wasn't a clear-cut solution, some mis-matches in dates, etc on the back end), but once it was fixed, all was well within a day. 

We had some anomalies for the first day, I think we were hitting limits on concurrent actions due to the backlog from the time of issue, but since then it's been smooth sailing!

[Valerie Knapp · Accepted solution]

Hi @Jennifer Marple , thanks for your question.

If you have a paid license for JMWE, I would reach out to the vendor directly to ask for support https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe 

I also checked the documentation and I wonder if you might be running into a limitation, like this one https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/466321868/Scheduled+Actions 

As you said the scheduled actions runs more than once an hour. 

Please check the documentation and contact the vendor for additional support if needed. 

Hope this helps you, cheers!