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Community resources
Jira Service Management
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I Have 5 Types of issue the highest level is Epic, Admin Club, Admin club nuevo. The medium level is task. The lowest level is Sub-task. I want to pot both admin in separe layouts of epic, how can i ...
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We use JSM to get, approve and work with User-Requests for our Products, especially Atlassian Products. When new Coworkers use the "Product access request" function in Conflunce, Jira,... a "Standar...
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Hello, I'm working on JSM, I want to have an automatic customer response on the issue when I change it to "Work in Progress" status. Can someone help me with this? Thank you.
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I'm trying to setup notifications to email myself upon tickets being logged. Reading other threads here, I've set this up as per below: However, I don't receive an email and have logged 4 se...
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Our OpsGenie is configured to receive alert emails from external services. Some of these will trigger the creation of JSM incident ticket using the OpsGenie-JSM integration. This is working well exc...
- Question
- cloud
- integration
- jira-service-management
- opsgenie
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The Assignee changed option should be allowed within the group only. For example, if the ticket is i
The Assignee changed option should be allowed within the group only. For example, if the ticket is in the QA review group, one QA can transfer it to another QA. However, the requestor or other stage ...
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Hi all, I am a rookie, but I have searched for this to no avail. I have a (test) team-managed "software" project. I have restrictions set up so I can make any task private to me, without restricti...
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Hola mi duda es, al eliminar un cliente de mi organización las incidencias que el cliente creo se borran?
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We set up a Slack test channel for Jira Virtual Agent testing. How do we delete this channel and use a different one?
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Is there a way to turn off notifications as the default, without opting out for each update?
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Hi there, I have an issue need help please. I have several JSM projects, all can edit the summary field except one. I want to enable the summary field for editing for that project that it can't as ...
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Hey there, We have internal business stakeholders using our JSM portal to submit forms for things like bug reports and feature requests. I set up an automation that we can trigger from the JSM tick...
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I need to implement the first call, I have confluence and I think I can add some solutions there, what can I do next?
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Hello! We run a building moving company and would like to pin all of our customer's locations on a map for our estimator to do site visits. Since locations can only be set to one per card, we...
- Question
- jira-service-management
- map
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I have an automation that triggers when an issue in a project transitions to a certain status. In the automation, I'm setting certain fields. One field is Parent Link, which is giving me an error whe...
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Hi We had tickets with Jira FORMS. When tickets is closed the Jira form should be freeze i.e. should not editable is their any way..? Regards Ravi
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If I have 5 customers to a specific Organization and I create a ticket but I only want one of those customers to get it, is that possible? Not every customer for the organization always wants a...
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Hello, We have a couple of projects in JSM with each having a portal site where only the invited users of a specific customer have access to and execpt for a short welcome-text should contai...
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Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
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Hello, I am responsible for managing multiple Jira projects under our instance. Some projects accept requests via email, while others accept tickets only through the portal. We have noticed ...
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Hi, We implemented a successfull business process in Jira. Now we want to implement an audit process some time after tickets a successfully processed, draw a sample from last quarter's tickets and c...
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Some users of our domain '@postfinance.ch' are not receiving email notifications of Jira when people answer tickets or tagged comments. We already have checked that our Exchange server don't bl...
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Hi, On certain custom fields we would like to enable rich text instead of plain text, where can I find to change this? I may have overlooked when scanning the project settings... Th...
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For some users only, when they was looking for "Sandra XXXX" the display name was "SANDRA EST MORTE." (which mean "SANDRA IS DEAD.") instead of his real name. At the Entra ID lvl and Exchange lvl, e...
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We have different customers , for whom we need to use similar project. But we need to offer different branding to them. Can we add different kind of projects to one Jira Service Management project or...
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