Community resources
Community resources
Community resources
Jira Service Management
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Hello, One of my control panels disappeared, apparently it was moved to the trash, can anyone tell me how I can access the control panels trash? Thank you for your help!
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Dear colleagues, Please advise the best courses to take about Scriptrunner and Groovy for Jira Administrators. Also, another course, that will help to automate different things in Jira. Thank you.
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We wanted to understand if either of the below scenarios are possible for JSM Approver should get a email notification with list of all the request which he/she needs approve. If the above “end...
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I want users outside of my Jira Service Management project to create requests via email, even when customer permissions (channel access) are restricted, how configure an email channel to allow such r...
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HI, we must return, via code, all the portals where the logged in user is a customer. From what we have seen, the following methods return only the portals and service desks connected to the user a...
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I am looking to extract the names and email addresses of Customers (users) I have set up against individual Organisations within my JIRA project, is this possible?
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Hi all, Is there a way to configure Jira Assets Object attributes to provide you with a repeated (set of) attributes in case you need to enter more than one of the same attributes with different val...
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Hi there, can someone please enlighten me a bit on the permissions of jira service management? We're using it internally as an IT support portal, so every customer needs to be invited. I'm confused ...
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Hi community, I want to edit the field Request Participant with some values from Asset. I have done a lookupObjects and insert the values in a variable. The values are the Name Attribu...
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Hi, The issue I am facing is that query fields originally included in a page address for directing a user to our support page are not included anymore when the user is first redirected to th...
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Hi. In one project(JSM) when i create request type - there 4 field present Instructions description summary component. When I try to delete componet - there error - u cant delete this component. And ...
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Hello, my use case is to set a user from a single user picker as a request participant on the condition their email domain matches "xyz.com". I have tried different expressions and it seems the "if" ...
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Hello, We have recently amended a customers permissions and giving them access to our Confluence system as a guest so they can only view a single space and make changes tothat space. That has worked...
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...esolutiondate <= {}".format(startDate, endDate) #incremental fetch of issues and storage into issues_all pos = 0; batch = 100; issues_all = [] while True: issues_batch = jira.search_issues(jql_str=jql, s...
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Hello, I need your help I have Jira Data Center version 9.4.12 Our company is quite big and we have many projects on Jira and in almost all projects (software and service desk projects) we activel...
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In the JSM portal, if we have 2 projects - project 1 and project 2, are the agents counted separately for each of them or counted together? Thank you.
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Hi all, i am looking for a way to execute multiple steps in an automation which involves if's statements but not if-elseif-else. In pseudo code: when {issue created}: if value1 == x: assigne...
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When I try to start using Jira Software, I click on “Get for free” or “Start trial”, I go to the site registration page, enter the site name and an error appears. And I have no idea how to solve this...
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Hi, I've just set up a project (sharing settings from another project). I need to add an organization, which I have been able to do via the "Customers" section in the directory, but I dont understa...
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As I understand it, categorising requests requires manual creation of categories and manual allocation of those categories to request. I would think that with sufficiently detailed requests it would...
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Hi, We currently have a dual email domain environment, where our users log in/log tickets with our service desk using @email1 domain, however all emails to @email1 domain get forwarded to their ...
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How do you grant access to the user who raises a ticket on behalf of another user in an Issue Security Scheme? The issue security scheme already allows the Reporter access to the ticket. Whe...
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Hi, is it possible to add my own smart value in canned response? I would like to get Priority of the issue.
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I have a request type with a resolution screen that requires input to close the ticket. I would like to add this to our list of request types that we are managing in our slack agent channel. Changin...
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I created numerous custom SLA specific reports under JSM service project under Reports -> Custom Now I wanted to order them in a specific way. I do not see any option to organize them similar to...
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