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Community resources
Jira Service Management
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Hi all, I was wondering if there is a way to setup the customer portal in this way: External customer - They can contact the service desk via email, and their email will be automatically added to t...
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Dear Community, I have made some changes to Change screen. Added/Removed/Replaced some of the fields on the change edit/view screens but they are not reflected on the JSM screen. Is ther...
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Hello good! I wanted to ask a question about how I can enlarge the length of the attributes bar when creating an object in Insight. Attached image Thanks!!
- Question
- cloud
- insight
- jira
- jira-cloud
- jira-service-desk
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Olá, Nos últimos dias, percebi que não estou recebendo notificações no ícone de sino e estou com dificuldade para encontrar onde fazer a configuração. No meu perfil, só encontro a opção de habilitar...
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Hi everyone, I'm struggling to come up with a way where I can display a one-time T&C Form on the Portal and only after the consent, allow the customer to submit Requests. Here's what I've...
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I have created an automation in Jira Service Management that, upon transitioning the ticket to a specific status, clones the ticket into another Jira Service Manager project. When an attachment is ad...
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I have used "Multilevel Select for Jira" plugin for creating multilevel field in JSM and now I need to add it on the portal, but when I added it in request types it's showing hidden by default. Pleas...
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We have upgraded the Java 8 to Java11 and Jira 8.5.1 to Jira 9.12.7 for custom plugin by updating their versions in pom.xml. Though the plugin build is successful with warnings, we are facing the err...
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Hey Team, We are creating a customer facing IT support portal and would like to be able to give them the option to add other people to their ticket if need be. The issue is that ...
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Hello community, We are developing a Jira plugin for Datacenter, which is actually the Datacenter version of an existing Jira Cloud connect addon. My doubt is: does this application need to have th...
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Incoming call routing provides a phone number and manages the routing of incoming calls to this phone number based on your on-call preferences. It's also possible to send SMS messages to the numbe...
- Article
- opsgenie
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Our organization is gearing up to integrate Jira Service Management (JSM) into our IT Operations Change Management framework. Up to this point, we've relied on Jira for Change management, but we've e...
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I want allow specific requesters to only open specific requests
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Hello everyone! , A question, does Jira allows the automated grouping of incidents that arrive in Jira via email, so that a single issue is created with a common parameter, which associates all of t...
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Hi there, I'm wondering how I can set up a custom email for our Help Center. Right now, all the emails sent from Jira come from our domain email address, except for the ones where the Help Center is...
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Hi, I have a attribute (Status) in assets. Attribute Name: Status. Values: Availability, In use, Recovery. When my workflow status is changed from Work in progress to Done...
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Show/Hide custom Text Field based on option selected in select field "drop down selection"
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Hi, Is it possible to create our own email templates with below details in Jira service management, once user fill the details and send the mail based on that it will create a ticket with below deta...
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Hi! I am trying to understand if an agent does not have site access is he still billable?
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Hello Atlassian Community 🙌 Big news! We’re rolling out an exciting feature that bridges the gap between Jira Service Management and Confluence like never before. Now, all agents with JSM Premium ...
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Hi, I need a little help, I need to retrieve the Date Started value when anyone logs the work on any issue using the Time Tracking field. I need to retrieve via automation rule like we can acce...
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Is there a way to Show / Hide fields based on other Field drop down values on Customer Portal
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Is it possible to hide/remove the transition labels?
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I need to have a comprehensive overview of all unresolved issues across the projects where I'm the project lead. This should include details such as whether the issue has been assigned and its curren...
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I often have requests for action at a specific future date and would like to be able to create a ticket that sits "dormant" then pops up at the top of our list as a new item at a requested date. Yes...
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