Client configuration

[Rodrigo Buch]

Hey Is it possible to configure Jira Service Management to allow opening tickets only through the customer portal?

And how to allow the customer to register through the portal?

And where can I export all registered customers?

[Bibek_ikuTeam_ · Accepted solution]

@Rodrigo Buch 

1.You will have to disable the email request

2.allow the customer to register through the portal?

You can manage this via Customer access https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

3. https://confluence.atlassian.com/jirakb/how-to-export-portal-only-customers-list-from-jira-service-management-1224782478.html

[Rodrigo Buch]

Hi, @Bibek_ikuTeam_ 
In the 2nd option, everything is permitted but does not ask the customer to register.
In option 3, it only exports users from my organization. I want to export the contacts of customers who are associated with organizations or who have sent a support request via email.

[Rodrigo Buch]

Hi @Bibek_ikuTeam_ 

I was able to perform the configurations following the documentation

Thanks