Community resources
Community resources
Community resources
Jira Service Management
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I would need to know if it is possible for one of the custom fields to be set as a concatenation of several fields. Thankyouu
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Hi everyone. I am trying to make a custom field mandatory based on the value of another field. Let's see if someone can help me. Thank you in advanced.
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Hi all, I would like to automatically display the last day of the previous year. I tried that with this smart value: {{now.startOfYear.minusDays(1).format("dd.MM.yyyy")}} Unfortunately without...
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There seems to be no way to get hold of the on-call users phone number in Jira, but in OpsG you just click their name and you get a tooltip with their contact info. Has anyone found a way to get thi...
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How can I avoid the end user adding the wrong approver? for example, the wrong Top management staff are supposed not to approve that user.
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Hello :) we activated the virtual agent in Jira today. now it is also displayed in our helpdesk. However, the virtual agent is not yet trained. We would like to remove this from our Helpdesk....
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I have a problem with a project I manage in JSM. I explain to you in case you can help me or if you know what may be the cause. I have a support project for a company that they use Basecamp t...
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We automate our Jira creation such that Jira Tickets are created automatically for daily tasks. This currently works but I noted that Jira tickets are also created during the weekend or non working d...
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We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our mos...
- Article
- alerts
- ansible
- automation
- aws
- azure
- +18 more tags...
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Hi there, I have a smart value which represents a number of months. I am trying to increase a field by the smart value. I have tried {{issue.Event date.plusMonths(FrequencyMonths)}} ...
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We have an interesting scenario that I'm not if it's resolvable. Here is the scenario: Customer submits a request to our Project through the customer help portal using their provisioned account (vi...
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I believe the Knowledge Base is available in Jira Service Management without a Confluence license, but as shown in the first image, the “Create Knowledge Base” shown o...
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Hello, We noticed that on notification emails we get from Jira, we are no longer able to see the summary of the issue in the email. It only shows the ticket number. At one point we would see...
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The
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We received notification about the Opsgenie account will shut down on July 30, 2024. What does this mean for our organization? Is it mandatory for us to move to the streamline incident UI? W...
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I am writing to inquire about upgrading our current Jira plan to the Premium version. Could you please provide detailed information on the benefits of the Premium version for a firm that has 1-50 emp...
663 views 1 0 Deleted user July 16, 2024 -
Is there a way to implement the following scenario? Suppose I have multiple tickets in various statuses. If 5 of these tickets are moved to the "In Testing" status, I want an automation rule that po...
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Is there a way to change the url that pops up after ticket submission in help portal?
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I've browsed a bunch of articles, but not seeing anything exactly like what I'm trying to do. I have a custom queue called Security Alerts. Alerts come from a dedicated email address. Is there a w...
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Hi, Schema Name: Users&Devices. ObjectType=Users ObjectType=Devices. I created a custom attribute "JIRA Id" and reference to users. Ex: Krishnan object is mapped...
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I've set up an onboarding automation that creates 3 tasks that go into 3 separate projects but show up as linked issues in the parent ticket. We'd like to be able to have any comments that appear in ...
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We want to be able to set up SSO for multiple users from different partners. Our internal team is able to access JSM using SSO. Now we are trying to setup SSO for multiple ...
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Hi everyone, I mistakenly changed the request type batch of all tasks to request in Service Management, and now I want to revert back to the way it was before, e.g. with optimization or incid...
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We manage several integrations that involve other teams at our organization. Many times, a problem will occur that needs to be referred to another team. We've been doing this with email, ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have SSO with Azure AD. The user login with is email and was redirect to Microsoft authentication. This logon the user correctly and can open case without problem. When the user logon directily w...
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