Community resources
Community resources
Community resources
Jira Service Management
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Can't access any issues in our project and can't submit a support ticket
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Trying to see to review all the maintenance and freeze windows we have set up on our change calendar. Is there a way export these entries so that they can be reviewed?
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AI PIR creation and Alert Grouping are now generally available. You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical ...
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Hi! Is there any way the teams to access alerts for on-call team? Currently the alerts are not visible for other teams, so clicking Slack notification, other teams are not able to see the details.
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- opsgenie
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We would like to alter our email submissions to meet the following criteria: Prevent users from submitting tickets via email. Email comments/replies need to remain functional. Specific emails mus...
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Is anyone populating a select list or checkbox field with selectable values from an external data source?
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Hi I've researched for this on the community and I've not found a way yet - how can I bulk create multiple organization records as I have over 700+ and this would be very helpful. Currently the POS...
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Does Import Feature for json allow updates as well as inserts?
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When trying to create an issue using the create button from the top bar menu, the issue create screen never loads. The wheel just continue spinning. We are able to create a new issue by right-...
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I'm trying to create a custom issue field with the options yes or no. If no is selected nothing changes. If yes is selected I want to display 5 relevant questions. The questions will be the followin...
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We have a #helpdesk channel where we have users writing the /assist command and creating their tickets. This is the channel connected in Jira. However, we have noticed some tickets are comin...
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Buenas, quería saber como puedo editar el correo electrónico que le llega a un soportista cuando se genera un it. En el correo actual llega información como quien lo creo el resumen, entre otro. Lo ...
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The steps in this article say to create a custom rule but I do not see that option. Create an automation rule to prioritize your incidents | Jira Service Management Cloud | Atlassian Support...
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Hi, I am trying to achieve the following: Trigger: a version in projects A, B, C or D (Jira Software) is released For: all issues that were fixed in this version - check: do they have linke...
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Hello Team, How to unlink issues in bulk?
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Hello, we discover this, because our email is repeatedly disconnected with this error (now it is at least once per 14 days): Retrying in 20 minutes - Email pulling has failed 6 times consecutively...
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Hey, i would love to see https://jira.atlassian.com/browse/JRASERVER-60438 aswell for Jira Service Management. Are there any plans on implementing that at any point for Jira DataCenter I also d...
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I automated my Jira service project so that when I create an issue, it is also created in the software project (both issue forms have a due date field). Now, I want automation such that if I change t...
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Hello community! I have a question We have email A and email B. A is connected to JSD Project as Incoming email and working good. We want make a redirection of messages from email B (which is now ...
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Hello! In our company, we have a digitized company library in Assets. When a book is borrowed, it is assigned to the employee's identity. When someone returns a book, the Library identity/object is ...
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Hello Team I am currently working on a Jira project and need to convert a group of users or with multiple users picker field, into a text field within Jira issues. Specifically, I need t...
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Is it possible to set export function permissions? For security reasons, I want to check if I have permission to export
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Hello, I would like to add a mandatory field to the claim closure screen as I have provided in the screenshot. Before closing the claim, I would like to fill this field so that it can be pulled to d...
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Hi, Please advise on the below issue we faced while extracting excel file report from jira
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We have a field called "UTM generation" which is select list dropdown field. Our requirement is whenever user select a value for UTM generation then automatically the values for below 4 fields shoul...
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| October 27, 2025 8:46 PM PDT | ||
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