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Jira Service Management
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Hi. When I make migration from JS -> JSM (with deep clone app) I disabled automations. But when started the automations - I see that my automations working when thay was stoped(dissabled). I made ...
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I invited some external users to our Jira service management project however they haven't accepted the invite. How can I remove those users from Jira? I can see them under "Customers" how...
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I have imported few issue to JSM data center using CSV file. I can see created as date and time of import and updated as bulk changes on request on same of import. however today when i change ...
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Hello everybody, we just got feedback from a customer. They need different permissions for the customer profiles: read only accounts comment, resolve but not create full customer permissions (Cr...
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We have issues separated by components. I changed a component from "Cloud Infrastructure" to "Infrastructure". The issues using this compnent synced correctly and they now have the correc...
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What's the easiest method to categorize end-users in Jira service management? We have end-users located in different offices and would like to group them by office. I found the organizations feature...
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Using normal filters and filter for the service management project I can use the search box to find issues which contain a specific text in custom fields. Using the queue view of the service managem...
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Hi, I wanted to set the 'Incident' request type as the default for email requests. I've tried configuring several features to align with my company's standards, but I'm left with this feature unresol...
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Please guide on how to use Oopsgenie with JSM licience. When ever i try usign it is showing to pay.
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- opsgenie
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Hello Is there a licensing requirement to allow people to raise change requests? In Freshservice ITIL anyone can raise a request and interact with the ticket as the requester Thank...
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1. Is there any plugin which can automate release tracking functionalities. i.e. automatically generate and maintain a list of releases, eliminating the need for manual data entry 2. The escal...
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Hi Team, I need to export issue list from portal because we have some customer that they created, processed and managed issue directly. I didn't find out any function that allow to export, please g...
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Need to create new service project of same as existing. Kindly help me out.
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When click on reply to customer and add comment, the issue is not transitioning from waiting for support to waiting for customer though the system rule is enabled.
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Hi Service Desk, Can a Customers name be modified: 1) before an invite has been sent? 2) after invite has been accepted? 3) in General? Kind Regards, Dan
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I've provided the automation I created as my team asked me to create it to reopen tickets when someone comments on a ticket during a certain time frame. They currently have SLAs set to have t...
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Dears, I have Jira datacenter Kubernetes edition and I want to integrate jira with splunk to allow splunk to ready all applications logs How can i do this ?
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I have Jira Core 8.20.13 & Jira Service Management 4.20.13 How can I create an admin with only access to USER MANAGEMENT to change users' passwords?
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I created an issue type that is technically a sub-task. This does not have any request types associated to it (can't associate request types to sub-tasks), which means the "Configure"\gear icon in th...
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I built an automation that creates child tickets for onboarding and the tasks show up as expected. But they don't carry over the fields that I've set for it to copy from the trigger issue. I've attac...
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I'd like to be able to include the following values in an automated response to a new ticket submission. Ticket ID SLA Value of Expected Response How many tickets are open at the moment of submis...
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Hi, I am connected to my JIRA project through ODBC. in my project I created a Customo field = customFieldId_10322 (SQUAD) This custom field is of the radio type, but I can't find its attributes in...
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Hello and thanks for any replies. I am able to create a new slack channel for an incident through automation. Is there a way to make those channels private?
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How can I customize the customer facing service desk webpagw ? and what is the url for a customer to access the service desk webpage
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We have Project for each department like Tech support, Marketing, accounting. How can I create email for each department so when the client send email request it will go to the appropriate department...
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