On Kanban board,"This ticket is not part of an active sprint, therefore cannot be in progress"

[Lebtop]

We are currently using KanbanBoard and whenever the team tries to move Tasks, Defects or Stories to in Progress they come back with this error from the Jira Administrator:

"This ticket is not part of an active sprint, therefore cannot be in progress"

What I tried, I tried to unselect Sprint on the Custom Field on the Card layout, but still the same error happens.

[John Funk]

Hi Kubeka - Welcome to the Atlassian Community!

Can you share a screen shot of the whole board? Because that sounds like a Scrum board, not a Kanban board.