Community resources
Community resources
Community resources
Jira Service Management
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Hi! In one of the automations where we set duplicated and fields that should be in a ticket duplicate , on for one of the fields Severity we have added this value {{attachment content...
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Hello, i was assigned a report for L3 Support Department. Based on assumptions and rules i managed to create 5 differe...
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Hi Team, Can someone let me know if it is possible to edit the 'Satisfaction' report by adding more fields? I want to add the 'Reporter' and which 'Organisation' we have received the satisfaction ...
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Hi All, Hope all are doing fine. Is there a way to export all on-call details of a team into spreadsheet? (Not looking for a calendar export) Please suggest. Thanks, Dinesh K N.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Does anyone know if it is necessary to add a domain to the email domain settings before you can use an email address from that domain in a service project?
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Hi Community, Appreciate your help and guidance to find a complete list of fields for Jira Service Management tickets. For starters, I'd like to get a field in which I can find the date/time that t...
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We're using forms / automation / workflows to accommodate our business procurement approval process. On the last step of the process I would like to assign an approval ID (custom field) and ideall...
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Hey there, I have created an automation where a ticket in JSM project A is put into a specific status, the ticket will be copied to create a ticket in JSM project B. I have been abl...
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I created some groups, then added the group to "approver group" multi group picker but when I wanted to set up an automation such that based on a particular location, the approver group will be a cer...
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Tech debt, security concerns, and a lack of visibility continue to plague enterprise IT operations teams charged with shipping and supporting digital products and services that produce billions in re...
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Hi, I am trying to hit a third part API, to get the usernames and store these information into Jira Insights. The third party API, returns only 50 results at a time (pagination). How can I use Jir...
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Hello! I'm looking to get some feedback on this topic. Atlassian created a Bug Report for this issue and I'm tracking it but have low confidence it will be fixed anytime soon. After reflecting on th...
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I create a product called "Apolo" I clicked on "Manage data field" I created the fields(Invoice Template, Storage), and enable the issue view. I went to Organizations, I selected "Vallio...
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Is there a way to fetch the Alert Analytic report from OpsGenie in a programmatic manner via a REST API or similar? The only option I currently see is to get a scheduled report via email, which does...
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Hey, I need a JQL query to filter issues that do not have the status "Closed". Currently, I am using the following query: resolution = Unresolved AND Organizations = "Org" Can you help me? Thanks!
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We are revamping several of our JSM portals, and I am editing the text for the portals and for the Help Center. Both of these use markdown. I used to simply use another project that had a markdown p...
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A question for the Atlassian admins here. Our instance has a number of projects sharing a common set of screen schemes. The owner of one project is requesting an additional field that should appear...
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How do I filter in Jira Service Management for processes for applications that are managed by certain attributes/objects? In our assets, application are maintained that have "service units / key use...
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Our customers who raise the bugs/support issues for us have been complaining about the ‘Select All’ option that is not available from the Status drop down as highlighted below. Please can you guide ...
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We have a internal application which is already configured with multiple SSOs from customers who login to the application and already authorised We want an ability for the users to raise Jir...
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Hello. I have platform from which my users can start online-chat with operator. When they do it - i create request in my Jira SD project and then operator can send them messages (webhook is setted f...
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I have created a Service project and set our Own Domain email, But if anyone is trying to send email from our domain, I'm getting an error message: "You don't have permission to access this ser...
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Hi, I would like to set up a validator in the issue workflow. Maybe someone knows how to check user permissions to create/edit an Assets object by groovy script? I couldn`t find any methods in the HA...
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Can you please help me with the Custom Field as it is locked and I need to unlock it, it is a Mandatory field for my use so I need it asap.
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Hi, I'm working on implementing a structure in JSM for our three departments and need some assistance with choosing the right approach. We aim to make our new helpdesk (currently on the free plan, m...
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