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Jira Service Management
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SLA have been working fine up until I created new queues in my service project with new request types (new project that should not be connected to our current SLA goal and normal IT support) and trie...
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When creating a JSM Form, does the the Description box within each field's settings support any markup? It doesn't seem to recognize the WikiRender markup but I'm hoping somebody can tell me what for...
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Hello dears, Please help me with the following 2 requirements in my JSM and Confluence Cloud instance... 1. Do I need to delete all the values that the native Label field currently has, and if po...
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Hello Atlassian community, specific question in the Asset area. We are having all our application registered in Assets in one object type. These applications sometime are having Add-ons app insta...
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We are facing a strange behavior when new transactions are created. Users of our internal domain are auto assigned to the first organization created in this project. However we have re-assigned them...
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Is there any way to connect to my JIRA projects database at no additional cost? Dbeaver.
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Hi Colleagues. Please help me with this case. I have automation, which opens a new ticket. In the main ticket, I have Dynamic Forms Multi-Select Field, which I want to copy in the newly created...
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Can we link two tickets in customer portal in JSM and fetch the value from one field in one ticket to another field in another ticket? Field type is text field
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Hi Opsgenie Community, We want to inform you that, after careful consideration, we have deprecated the Opsgenie login feature in our platform, effective 11 March 2024. This decision was made as par...
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Hi, i would like to referral user to the self-service and finish the incident task by the special status like "user has been referraled to self-service". Is it possible to do it without change the w...
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What tips and suggestions do folks have when using JSM primarily as a service/support desk (taking questions/requests/problems from customers, and answering/solving them) - for automation using JMWE?...
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We want to add the value/option in the already created custom field ‘Office code’. For e.g., We are having a custom field named ‘Office code’ (Field type : Single list single choice ) in which the o...
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Hi, I want to add some custom fields that exists in Issue view to Customer Portal Requests List. How can i edit this screens fields ? Thanks, Okan
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Caused by: org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.ifountai
I am trying to configure the opsgenie API for creating the alert from my spring boot 3 application. Here in the configuration class created the AlertApi bean @Bean public AlertApi g...
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Hi all, I currently have a 250 agent license. But that option is now no longer and the min is 500. I can't afford double the cost so what options do I have?
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Hey, I recently started seeing options for List and Issues option in project sidebar. From top view, I see that both are mostly similar. Is there any known difference that can be ut...
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Hi ! I would like to assign and notify a group in a jira issue. If it's possible how can i do it ? Have a good day !
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Hello, Is there a way to implement a remote desktop connection through JSM? Is JSM can be integrated with Cisco IP phone? Is JSM can be integrated with my assets and endpoint module?
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Hi all! I need assistance with an issue where PNG images in forwarded emails sent to the support email address to open new tickets are displayed as base64 encoded text in Jira. Does anyone else had ...
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Dear Atlassian Community members, I am trying to organize the Project in the Portal with having 2 Service forms plus a folder (Portal Group) with a set of 8 Request forms. Is this in anyway possible...
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...red", "emailAddress": "fred@example.com", "displayName": "Fred F. User", "active": true, ... } I'm assuming that the field "active" is the one I'm looking for. However the value of this "a...
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I have added user as customer but they have access to make changes on the projects. How do i remove elevated rights for customer and give them read and comment only
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...ustomfield_10762').setRequired(true); // Show an alert message alert('Attention! The field "Field10762" is mandatory.'); } else { // If the value "13217" is not selected, make the Field10762 field o...
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Bonjour, Je viens d'activer l'option "Satisfaction client", hélas à chaque clôture de ticket, les utilisateur ne recevoient pas l'enquête de satisfaction à remplir. Pouvez-vous m'aider? Merci à vo...
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- jira-service-management
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Previously it was possible to edit the displayed customer names in the administration section (admin.atlassian.com -> Directory -> Jira Service management). This function is now disabled and th...
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| September 10, 2025 3:07 PM PDT |