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Jira Service Management
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i checked jira and no email is sent when assigning someone else to a ticket. everything comes to you first, but if i change it to, for example, myself or mariusz, this change only appears in jira - n...
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Unable to access about Jira board suddenly. We are getting this given error. As we are under free plan, unable to contact support as well. Does anyone have any clue...?
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Hello everyone, I’m looking for effective methods to track or report tasks that have been incorrectly opened by reporters in Jira. If anyone has experience with this issue or can suggest best pr...
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I am fairly new with Jira Assistant but I have not encountered an error like this. My supervisor had set up a project and profile for our business and everything has been working fairly well but rec...
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I am creating a Help Center and want to customize the content in the clickable box on the landing page. Is that possible? See image below
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Hello Team, I've created a new label for my support channel. The label is called "New_Ticket", but when I try to find/look it up in Slack Jira Cloud, it does not exist. It stops at `cicd`. Is t...
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I need to be able to download the information that I have in each incident, which within the format is inserted a form.
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Long time Kanban user. JSM admin for a little over a year. Recently set up a software project in Jira Software and watched a whole bunch of agile videos and kind of love Scrum, Sprints, ...
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Good Afternoon! Our current settings have ProForma: Export All Data accessible to Jira Administrators only. Our business units (departments) are set as Service Desk Users in their applicable project...
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como agregar como super admin a un usuario?? el actual super admin ya no pertenece a la empresa, activamos la cuenta de esa persona, pero no llega el correo de confirmacion desde Jira a Outlook. ...
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Hello, I am trying to set up an automation where if a task is created that contains "New Termination Request" in the summary, it will then create 5 subtasks for our WFM to handle. Now, I sho...
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When users submit a ticket by emailing the Helpdesk, the email often includes HTML signature elements such as text and images, making the ticket hard to read. We have tried following the guidelines f...
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Hello, I am trying to do a CSV import to bring Epics, Stories and Subtasks in to a brand new project. There are no issues in the project yet. I did a validation and got some errors. So I creat...
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Good day everyone, I am against the wall on this one. We are looking at preventing any duplicates from being created based on 1 or 2 factors if possible. We have two custom fields “Assets 1” and “To...
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Hi team, When I run a report I am usually able to see the data in the "Country" field, but i am no longer able to now, any idea what the problem may be?
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buen dia, necesito apoyo con este inconveniente, en Jira Service Management contamos con 3 roles para usuarios Administrador, Service Desk Customers y Service Desk Team cuando yo genero una ...
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I am confused. While researching the latest features of Jira Service Management, I noticed that it has the same features as Opsgenie. https://support.atlassian.com/jira-service-management-cloud/docs...
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Hello, How do I create a automation so that when customers respond to the issue in the service portal, it automatically reopens or goes to another status? Thank you in advance!
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Hi All, Firstly, thanks for all the community as its made our transition to Jira much much easier. As per my question: I am trying to assign a ticket automatically to the on-call resp...
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Hi team, I would like to know, if jira has a option to configurate Performance management module to assess employees
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Hi, their! I am newbie in Automatisation Jira I have a issue, I need to create a request for a JQL query for automation in Jira If there are tasks for approval, then send a m...
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Hello, I cant change the name of a fild in my widget. The name of the fild is your contact email but I need it in french. All the other filds are in french and I work with french client. Please h...
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Hello, How can I hide e-mail signatures from sended issues? On the site of Jira stands: go to settings --> e-mail request --> hide email but I do not see anything there. I am the adm...
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I am trying to integrate Wazuh to Jira to get the alerts as Tickets. Pls help on how i should set up Jira/Jira ITSM Project for that
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Not able to edit the issue after upgrading from 8.5 to 9.12.7, getting the below error. Exception occurred: java.lang.NoSuchMethodError: 'java.lang.String com.atlassian.jira.issue.history.ChangeItem...
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| September 10, 2025 3:07 PM PDT |