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Customer permission

Rajan Dangol
Rajan Dangol
Contributor
August 21, 2024

 

Is it possible to allow customers to view tickets raised by others from the same organisation? Even if we have not setup any organisation group within Jira. 

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Rebekka Heilmann _viadee_
Rebekka Heilmann _viadee_
Community Champion
August 21, 2024

Hi @Rajan Dangol 

no - automatic sharing only works with JSM Organisations. If you consider all users from one Email domain "from the same organisation" you could sort them into Orgs automatically though.

Check out this article: Automatically manage JSM customers and organizations at scale (atlassian.com)

 

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