Turn off notification for status changes

[Jens Prokoph]

Hello, Is it possible to switch off the customer notification from status to status in Jira? Example: Ticket is changed from ‘in process’ to ‘resubmission’. The customer receives an email that they do not want to receive. Can this be deactivated separately?

[Dexter de Vera · Accepted solution]

Hi @Jens Prokoph ,

Yes,  If your using service management company-managed project, you can turn off the customer notification for status change by going to the project - project settings - Customer notifications - then turn off the Customer-visible status changed.

This will disable the notification status  change that is visible to the customer.

You can also check this list of documentation related in setting up notification for your customers and team in service management project

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ 

Hope it helps.

Thank you!

[Jens Prokoph]

Thank you very much for the quick reply and it worked great! I had actually only looked in the global settings

[Dexter de Vera]

Great. Happy to help. Have a nice day.