Community resources
Community resources
Community resources
Jira Service Management
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We are currently facing an operational challenge within our JIRA Service Management (JSM) environment that requires your expertise and guidance. Our team has successfully implemented a solution to c...
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Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
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Hello everyone I wonder how to delete these unsued status from the client portal. When a user tries to filter, he is seeing unused status in the project workflow. As you can see in the...
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When I migrate issues from Jira Software to Jira Service Management , the messages with words - Internal note and thay not shows in portal. I make migration with Elements Copy And Sy...
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Hello Community, I have the time spent field added to my field list but it doesn't show up on the issues. I tried all different options of adding it, removing and re-adding it but unable to still fi...
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I have issue with automation rules on insight jira in CMDB ,after upgrade automation not working , I getting error : /rest/insight/1.0/automation/rule/34/events/run; user: case.bot1 ERROR case.bot 59...
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We have a JIRA project "PDCOLLNEO" and default assignee of each ticket is Amit.Mehta We need if any issue Type of (Bug and Other Request) and reporter is sysadmin then all such tickets must be by def...
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const fetch = require('node-fetch'); const FormData = require('form-data'); const fs = require('fs'); const fi...
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Hello, I am a Jira Administrator and I am looking at making a test plan for all our implementations that we can follow. I want to ask if anyone knows or has a template of something similar. What I ...
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Hey Guys, I wanted to get advice prior taking the exam for the ACA-910, are there any must that needs more attention while studying for it, I recently completed the ACP-620, for a beginner it felt a...
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If I make auto assigning the ticket at some stage in the workflow. how will this affect the already existing tickets?
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Hi All, We have imported our AWS resources into JSM Assets (Data center). We want to monitor particular object type (VPC Links) to be monitored so that it does not reach our limit. Can we trac...
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Hi All, for some reason i can't login to Atlassian, Jira and JSM with my administrator email. The security email doesn't come through. Other emails are coming through and i've checked spam. M...
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Hi I'm having issue mentioning a coworker for a task in confluence. The page we use for weekly meetings was created by a coworker that has left the company. We all have access to all the pages he ha...
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Hello, I am reading about Activate Atlassian Intelligence answers. The first prerequisite is "you have a knowledge base space linked to your project." We use Helpdocs.io for our know...
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Dear Community, I have an use case where in - We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management. I want to r...
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Portal-Only customer names default to email address. I see that I can manually edit each from the Portal Customers >> Edit full name. But, I have >100 that I would like to edit.
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Hello - we are a mid-size company providing MSP services. I am looking to see if Jira can let me centralize processes, customize dashboards, create, and manage automated service desk modules, and mak...
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I have several teams that would like to be onboarded to using Service Management. I already set up a project. How would I onboard different support teams to the project? Can I set up a queue for each...
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I'm trying to set up an integration to Slack with Jira Data Center from a Jira Service Management Project. I'm not seeing the same options listed in the help Set up Slack Documentation . Is...
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Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
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Hello, currently in our company we use JSM, it's not on the cloud, it's self-hosted. We have a script runner behavior that works so that when a specific department is selected, the hardware and soft...
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Hello community, I have the following scenario. There is a custom field of the numerical type called 'Telephone Number', once this field is completed and when viewed in the 'issue view' it appears i...
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Hello, What is Atlassian’s standard process for turning incidents into a problem ticket? Thanks, Scott
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Hello, Community! I’m happy to report that the alert, on-call, and incident response features are now easier to access than ever before in Jira Service Management Cloud. Thanks to reducing clicks a...
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