REMOVING CLIENTS

[Fadil Misel]

I am trying to remove the old clients so they won't appear in  Raise this request on behalf of section when creating a ticket. 

I've deleted the users from DIRECTORY - CUSTOMERS section but when I go to create a new ticket, those deleted clients names still appear there.

Could you please advise ?

[Nikola Perisic · Accepted solution]

Welcome @Fadil Misel , best practise is to deactivate the users. You would need to navigate to user management and deactivate your clients from there.

• Go to Settings > User Management
• Find all of the clients that you need to deactivate
• Toggle off the Access to this site