Community resources
Community resources
Community resources
Jira Service Management
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I have seen SO many articles about this but can't find any that definitively say that SSO Portal-Only customers (who are using emails with our company domain) and Portal-Only users who work elsewhere...
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Want to know how can I create dynamic forms using Jira service desk, my requirement is I want to drag and drop input fields into a form like Text field, Radio Button, File uploads etc
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I have a client that is using our Jira portal for ticket submission and the project manager on their side asked if there's a way for all members of their team to get notifications on any and all tick...
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Mistake 19 One day a former employee contacted the company to complain about Jira data being sent to their personal email address. Upon investigation, I discovered that data was being sent to hundr...
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Hi community, Is it possible to add short link to jira built-in customer satisfaction question? So it would retrieve a clickable link with short name link 'Survey' and the link would take a user to ...
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Hi a current user is getting emails supposedly going to an old user who is no longer in the team . How is this possible please and how can I prevent this? &nb...
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I'm starting to create an application in Jira(JSX), to help to resolve a ticket, but for that I need the ticket id, but I don't know how to do it. For example, i'm in a ticket, i click on a bu...
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Hello, In our JSM environment I've started to notice that newly created custom field values (and also custom field name changes, for instance) are very slowly updated for use in the Automati...
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I want to change the name of a group but am getting this error message: I cannot find out how to remove the group. The field doesn't come up in custom fields for me to change its values. ...
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Ich habe es mit der Emaildomäne über die Zulässig-Liste versucht, aber das hat nicht funktioniert. Dann habe ich den Kanalzugriff geöffnet und dann hat es geklappt, aber auch für alle anderen unserer...
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Hi there, This seems like an important metric to track workload. I would like to chart the amount of Open / In Progress tickets at the end of each day. This would allow me to see if th...
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We only want an alert when a pr is merged into main in GitHub
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We'd like to be able to cause a change to the cards on the helpdesk Board we use whenever a customer make a comment i.e. emails onto a ticket. Is it possible for this to be done? I understand there ...
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Hello , is it possible to merge 2 type of jira product ? Like Jira Service management and Company-managed Software ?
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Hello, Our company is looking into the asset management feature of Jira Service Management Premium and one question came up that we couldn't find an answer to. Can we make it so that users have t...
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Right now, our portal looks like this when they click on a portal: When the customer clicks the 'need to raise a request' only then it looks like this: But I want it to look l...
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I would like your support, I found some user in our jira project, when they type their name in jira filed, they try on first name, but system is show other name and show personal email , where I can ...
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two paths were created in the workflow depending on the decision (approved, declined) along with the reason for such a decision. How to get information about what decisions have been made if the tick...
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Hi Team, We are using standalone Opsgenie, and we use tags to categorize the alerts. I have one concern: if alerts are coming regarding servers, there may be different servers. For example...
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- cloud
- opsgenie
- opsgenie-cloud
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There is no problem with the notification settings in personal settings. I don't receive an email when updating an issue. What should I do
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Hi team I am not adding user getting the error while adding can you help me with it
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Hi, I am new to Jira, not a developer nor a system admin etc.... and struggling with automation rules. What I am trying to do is: 1) When issue is commented, 2) If issue's comment contains...
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In Jira Data Center Customer Portal, the data fields entered in transition screen by the the service desk agent is not exposed to the customer as these fields are not part of the ticket when it is cr...
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When it comes to first response time and resolution time, I would like to determine the hours and days these times should be included in and exclude holidays.
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Hi, Community, In today’s final JSM June product spotlight, we’re focused on software development teams and some of the Atlassian tools those teams integrate with Jira Service Managemen...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |