Community resources
Community resources
Community resources
Jira Service Management
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I want to be able to emoji a Slack comment which then adds a comment into a jira ticket the slack channel is linked too. When trying to add emoji workflow it doesn't allow to add comme...
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Hello team, Good Day! We have updated the New SSL Certificate in our Apache Tomcat Jira server. After updating successfully still we are able to find the old certificate only, new SSL certificate i...
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Dear Community! I'm trying to convert a number to a string, but my attempts have not yet been successful. There is an number field, but when you try to send an email or comment with this value,...
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I have a requirement to integrate our Jira instance with another Zendesk support domain called YYY. Currently it is integrated with YYY. As per the documentation, we need to uninstall "Zendesk Suppo...
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이슈 댓글에 @고객 멘션했을때 고객 이메일로 알림은 자동으로 가는건가요? 이메일로 알림이 오지 않으면 어떤 설정을 해야하나요?
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■Question (1) I'm using the Teams integration app "Jira Cloud", but I can mention individuals in the comment section of the in-app ticket details, but I can't mention the admin team. Is this a speci...
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I connect our JSM project to Slack to rise requests from specific Slack channels. I want to update DisplayNames configured in the JSM on Slack form so I updated the setting of the request type on JS...
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추가한 고객을 삭제하고 싶습니다.
- Question
- jira-service-management
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Hello, we are a software development company and have 2 different products which we develop and support. Now I would like to use Jira Service Management to handle the support for both products. The ...
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Hi, I want to adjust the Remaining Estimate when the Total Hours field is updated. The Remaining Estimate will be. Remaining Estimate = Total Time Spent in Hours - Total Hours but the issue ...
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Hi, I have a rather sensitive customer that realised that when you for example type the JQL in the search bar "reporter = xxx" it gives you suggestions for users. Some of the users that show u...
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How to push the values from Text type field to Label type field in JSM? "Campaign Name" is my text field. "Generate Campaign Name" is my Label type field. I want to copy all the values from Campai...
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Hi, A customer has raised an issue from the email address provided in the Channel (.atlassian.net). However, when an assignee places a comment on the issue via Jira Service Management (JSM),...
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This is the level I want to split our support up in hence I want to create queues for teams based on the portal group. A screenshot of where I am trying to add it is attached, Thank you! Nick
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Products and publish with numbers for USA , Canada, Chian , India , hang Kong, south Africa, uk and Nederland and Brazil
- Question
- opsgenie
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I would like to replicate a feature of Atlassian's own request form by providing our users more context for what the different levels of priority mean. You can see the Atlassian form here ht...
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Pessoal, boa tarde! Trabalho com pacote de horas de atendimento para cada cliente, e precisaria tirar relatórios mensais com o consumo de hora de cada companhia.
- Question
- jira-service-desk
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Preciso que todo mês as mesmas tarefas sejam abertas, porem para clientes distintos. Como posso realizar essa configuração? Por automação?
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Hello, everyone, Our idea is to get weekly/monthly reports with the activity of all agents based on specific actions (for example: writing a comment to a customer or an internal note). Is there a w...
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Does Jira Service Desk allow you to assign a user to a group automatically? I want to have the person who submitted the ticket be automatically added to a group based upon their email domain. ...
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Is there any way natively to make the JSM portal for a specific project look better or at least not horrible? It's just a comma separated list of the Request Types and is nearly impossible to read. A...
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I want to create a webhook request using Jira automation to get data from a filter and count the number of rows from that filter. If i do this using Normal JQL it is only giving me 100 records since ...
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We added a dropdown option for pending called "waiting for customer", but it causes confusion. It takes to backward steps to return it to "Waiting for Customer," Does anyone have any issues using thi...
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We are looking to integrate Jira Cloud with our Azure DevOps (and Repos) and GitHub (along with repos and Actions). There are so many choices it is a little overwhelming, but which plugins are ...
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We're in the process of converting to Jira Cloud from Jira Server. Currently we use the ictime plugin, which is now defunct. Ictime allowed us to create price lists (activities with assoc...
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