Community resources
Community resources
Community resources
Jira Service Management
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Is there any option to block the fields for Incident response Tickets while entering the IPS address and URLS. As i was entering the ip address and Ticket URLS the URL is re-directing to malicious We...
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Hello everyone, I have a question regarding the JSM customer portal. We have a description for a field that needs 4 lines of text to be explained (line for each level). The situation...
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Hi everyone, How can I add a link to the help center? I would like to have a shortcut from the software project. I already created a clone rule, but I'm still struggling with the link...
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Hello, We've added two separate external links as external resources on our Jira Service Management Portal. Both the Links have identical Favicons however it seems like Jira is picking up the s...
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Hi, I use the following smart value: {{#lookupObjects}}{{index}}. {{Key}} {{Name}} {{"Application Type"}} {{/}} to store results of LookupObjects into variable businessAppResults When access...
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When using reply to customer with attachments like pdf, it redirects to portal, So will we be able to download without re-directing to portal and download directly. Is it possible ?
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Hello, I would like to change the default issues showed in the portal so only open reported by me requests are show, is that possible?
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Is it somehow possible to mention all available project overall in this report? I do not want to go one by one in each project. Could you please help? Thanks.
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I have spent the last two hours googling and trying out stuff, and I feel like this should have a very simple solution, but I have not been able to find an answer to it.. I have the following subtas...
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Hello, We're preparing for our transition to JSM Cloud Standard and have a few questions about its capabilities. In our previous system, we had a customer portal accessible to employees and students...
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How can I configure mail notifications in Jira Service Management so that multiple clients receive a
I am creating a support process in Jira Service Management, and I want to implement mail notifications for multiple clients dynamically. When multiple clients raise a request, they should receive an ...
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Hi all, I've created an automation loop to create sub-tasks based on the number specified in a number field and it is working fine. My automation is based on this article How to create a Dynami...
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Hi, we want to build up a knowledgebase for agents from within the ticket. Kind of instructions for agents, but not visible for customers in normal knowlegdebase. Restricting pages does not work bec...
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Need any ways for showing the SLA hours into days? Did we got any update for that, So it will be useful
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Need any ways for showing the SLA hours into days? Did we got any update for that, So it will be useful
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Hi, good day and hope all is well. I have a use case here. I am building a JIRA automation so that when a ticket is created by cloning an existing ticket, I would like to automatically clear s...
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Hi the JIRA widget on project settings does not have a option to limit the search results to say top 5 or top2 etc. Is there a way to have this configured for JIRA widget
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I want to manage our customer requests and map them to customers that originate from emails, but we do not want to expose any help portal. Is there a way to do so? Another catch, when I add an email...
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How do we display the follow up jiras for each day on a dash board
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We have created a sandbox and have granted users access to Assets via Schema Roles. The Assets option in the banner within the sandbox is not visible, however. How can this be revealed for the whole ...
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On my workflow, once a team member changes the status of an issue to Denied, I don't want them to be able to change it to anything else, essentially locking at that status so it is escalated to a dif...
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I have this issue with the new embedded alerts in the new JSM Opsgenie merge: In Opsgenie, the hyperlinks were hyperlinks. In JSM they are just showing as text. Is this something we can ...
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hello, i'm having an issue. in JSM, im trying to run a report that shows all of the issues my agents have been assigned to. when i pull this report, i see only names of resolved issues, not all issue...
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I want to edit the format on the notifications the agent gets to show the body of the emails in the ticket description without the format getting all jumbled up. Currently the way our notification sc...
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I created an automation to delete duplicate issues but issues generated in JSM from Opsgenie alert that are duplicated are not auto-deleting. Agent has to manually delete this duplicates. What can be...
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