Community resources
Community resources
Community resources
Jira Service Management
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I have an Android phone Version 14, and my audible alerts do not arrive on time. I get my shift start alert 30 minutes after I start work. The app also rises my volume to max. I work from home...
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Hi, We need tickets to be created from people emailing our service email. Just a email should create a new ticket. As of right now, tickets can only be created by already regristred customers and ...
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Notifications are enabled Status are set (CSAT) feedback enabled but still no mail is received
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Hello. I am not getting email notifications of certain types of requests. How to fix that?
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Dear Community, I hope this email finds you well. I am writing to seek clarification on a few issues related to Jira authentication and token management. Jira Refresh Token Expiry: In our document...
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I'm applying for a free trial of Jira Service Management and have been experiencing errors while registering for the zyxpink.atlassian.net site: Something wet wrong on our end Please try again If thi...
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Hi, In the description of an issue I am adding a value for a field that has been selected from Assets. I am using this to get the price {{issue.customfield_10118.Price}} I can display that as a n...
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Hi All, I hope you're doing well. I'm encountering a perplexing issue while setting up a new project and configuring quick filters for Epics. Previously, when I duplicated the default board and cust...
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I am planning to have a form that has an image display for customer to be guided.
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I have an automation for setting up appointments. I am using assets with custom asset fields to choose the Support options that the agent can choose as they are building the appointment request...
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Is there a way to hide recently used request forms to my users? I have very few forms on my page so it looks duplicative. Thansks!
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I am trying to build a from with conditional fields in JSM and I don't seem to have access to make fields conditional and I am an Admin at the highest level - what am I doing wrong?
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Hello! I built a new Project/Help Center and am using Refined to pretty up the help center and make the flow a little easier for our end users. I'm running into a redirect issue with Forms a...
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When I try to add an organization, I type the organization name, then press the "add" button. But I get the error: > We're having trouble. Check your connection and try again. Is this an e...
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Hello! I am a Jira novice working at building out a service portal. I’m supporting a SaaS company that wants to build out a distinct help center for each of the companies they work wit...
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Hello! I am attempting to create an automation for the subtraction of one custom field from another.
I am trying to create an automation that calculates a date in an issue field from subtracting a number in a custom field from a date in another custom field. I can't seem to get the au...
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Eu tenho o projeto de chamado "Projeto Suporte" e outro(s) projeto(s) com nome de cada cliente que temos no nosso portifólio (Exemplo: se o cliente chama ABC, ficaria o nome do projeto "Projeto ABC")...
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Hello everyone my question is, what a newly established Security Operations Center (SOC) team would use when opening a ticket in Jira based on a received alarm for below examples: Login failure Har...
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I'm building out an automation that creates a number of subtasks when a specific issue type is used. I want to use the clone function to ensure that all data is transferred from the parent issue to t...
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Can I configure an atomatitation to assigne issues to a guard team but the assigne be a round robin?
I need configure an atomatitation to assigne issues to a guard team but the assigne be a round robin, the normal confugure to assigne to a guard team is like a balanced workload
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Goal: In a x,y and z project, when a version is released, I want it to go to issues and for each issue present in the issues links -> in the "is validated by" type, I want these linked issues to b...
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Hi, Want to use below condition in validators but could not find any options. Can you please suggest how to achieve the same. Note: Conditions can be used but the issue is it does not show any error...
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Hi there! I'm currently setting up a couple of new Service desk projects. Untill now, we've used a single customer faced service desk, using Organizations & Customers to gra...
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Dear Community, I want to define an entitlement for request types, so that only authorized people can use those request types on the portal. Is there a way we can achieve it. TIA Vijay
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Working through this: https://support.atlassian.com/jira-software-cloud/docs/connect-jira-service-management-services-to-jira-software/ It says: To connect services if none are connect...
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