Community resources
Community resources
Community resources
Jira Service Management
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Hello, I want to delete some customers from the service desk but there are no delete buttons. It's strange because they've been created in Organization by sending an invite. In Project settings ...
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We have the option available to us now to move our OpsGenie into Jira Service Management. Reading through the documentation there are a few integrations we use in OpsGenie such as Grafana and Nagios ...
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Buongiorno, ricevo l'errore "502 Bad Gateway" tentando di esportare issue in excel da un filtro.
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Hello guys, A client that works in security asked me why when he changed the SLA calander from a 9/5 to a 24/7, the SLAs stopped working. It seemed odd to m because normally, now the SLAs have more...
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The 'Jira cloud for sheets' app is not working. Here for me it appears as disabled. Here is an image
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I need a plugin or something in Jira built-in solution to give me an end solution to 1- set capacity and days off per user 2- track the actual time spent per task and status which is both so...
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I need your support I am not able to add the user to the user account for the guest getting the error (Mohit.Bhutani@bain.com) I am not sending an invite to that user kindly let me on it to f...
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Hi all, We have gotten a request from a third party who wants us to remove the following metadata from our outgoing (raw) mails: "Auto-Submitted: auto-generated" ..as this is making th...
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...ocation="https://id.atlassian.com/v2/customer/login/saml/callback?connection=saml-<guid>" index="0" isDefault="true"/> </md:IDPSSODescriptor> </md:EntityDescriptor&g...
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I have a board called "Production" where research tickets are available. I have another board called "QA" where the team checks quality of the production team. Since both are in JIRA, I want a...
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I just installed JIRA and relatively new to setting up for using it. I am not able to see fields status or priority in any of the issues. Please guide.
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I`ve installed JSM on my Jira v.9.12.10, and wanted to add Groups custom field to tickets, but i cannot choose any of my existing groups in this field. Is there some additional config...
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Hello Team, I went through the Atlassian document for integrating Manage engine with Jira. However while trying that I am not able to find Manage Engine. Please help on the same. Document link: ...
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Hello, In a jira automation, I'd like to retrieve the "Language" attribute via an AQL in order to send an automatic comment in either French or English. I've tried 3 times but it doesn't work. Here a...
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We have 2 nodes in our Jira cluster. Most of the time I see uneven load between the nodes. The first node always has more load than the second node (e.g. 200% and 10%), even though they are in the sa...
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We have a Jira Service Management Project that we have been using for a while. Starting about a week ago, some of the email messages that the project is connected to have not been imported into...
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I want to import a long list of services into JSM with a CSV file. I see instructions for importing Issues, but I want to import Services with Name, Service Type, Tier, Service Owners, Change Approve...
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I've integrated a custom field called 'Employee's Asset' to connect hardware assets within our system. This field has been added to the 'Request' issue type in our service management setup. Currentl...
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I have, say, 5 different request types in JSD. Each of them has at least one form and those forms have multiple-choice questions that are NOT tied to a jira custom field. I want to be able t...
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Hola. En mi cronograma las epic no muestran incidencias secundarias cuando utilizo el filtro de etiqueta. Acá el cronograma sin etiquetas: Acá el mismo cronograma al filtrar por etiq...
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We have an Asset Table that has 45K+ items of which over 50% are not needed. Is there a way to delete these records without do it one-by-one or is deleting all the records and rebuilding the ta...
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Estimados, estoy teniendo problemas con algunos usuarios que al momento de cargar comentarios en los issues de Jira les muestra el siguiente mensaje. Revisando los permisos de estos en&n...
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How can I not send any emails to the requestor when they create an issue under certain request type?
What I am attempting: One project, 2 request types. 1 request type will act as normal, and send the email notification to the requestor: "We received your issue..." but if they come in through the o...
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Hi, How to make a JSM portal to a Featured portal or hide it I am at the help center by going to Go to Settings () > Products > Jira Service Management > Configura...
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Right now, the URL for the portal uses a serial number to identify the project (`https://xxx.atlassian.net/servicedesk/customer/portal/1`). This is pretty insecure, since a `/1` implies the existence...
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Atlassian Community Events
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| 16 | |
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| Friday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |