Community resources
Community resources
Community resources
Jira Service Management
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I am trying to configure our Help portal knowledge base, but I cannot get the knowledge base articles to populate unless I ALSO give the customers access to Confluence. We do not want to give these c...
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Dear Community, Use Case : I have an incident ITSM-7. When I search it in global search with just number 7, I get the results. But when I search the same in queues, I don't get the r...
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...nd comments to them), not just their own. This applies to both the view in the portal and the emails generated from the portal. We have been told that this is not going to work. True?
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Hola tengo una duda, como puedo saber en donde se almacenan los proyectos de mi organización?
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I've got JIRA on-call connected to New Relic by following this article: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-new-relic-workflows/. However, half of ...
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Hi, I've setup Opsgenie to acknowledge an alert when the corresponding JSM issue is moved to the status 'Under investigation': However, the alerts in Opsgenie are not being ...
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One of the newest features on JSM is the Organization detail fields. Can we search and filter organizations based on these fields?
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Hello all, I have the following problem. When someone wants to log in to our portal, he always sees the picture attached below. I would like to get rid of the line framed in red, but with the b...
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On our workflow for service desk we have Bug, Support and New Feature. When we close a Bug ticket i want to have the root cause captured but cannot figure out how to do this. For Support and ...
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Hello Team, Is there a way to track the overall increase of a project estimation, if i have added extra hours into the project.
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I'm looking for best practices in setting up Service Management for Demand Management - workflows, checklists, groups, etc. I want to make sure i can automate as much as possible and take into ...
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Hi all, we have one automation where on ticket create it adds a certain request partipant based on certain values. Now someone wants another automation where based on other values it adds a request...
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I want to receive an alert only based on specific request types, is there a way to setup notifications based on my preferences?
- Question
- opsgenie
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Hi Community! Can a viewer role in Jira see all the tickets that were opened in the project they are in? ( not only the once shared with them one by one or the once that have them assigned o...
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I've been trying to set up the Assist App in Microsoft Teams for a few days. I can't get it to work. Assist has all the permissions needed and is available among the Teams Apps, but when I'm adding...
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We are using the scheduled function a lot: when someone should be revoked access rights, when HR notifies us that someone's leaving, etc. Some of these dates are rather far in the future. We use a f...
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Users aren't getting the status updates for their tickets, e.g. setting the status to In progress doesn't notify the users.
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Hi Please advise what the difference is between a user under Admin > Directory > Jira Service Management (Customer, not agent) and a customer that is listed under portal customers? We ...
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Hi Team, I have configured a few alerts from AWS cloud watch alarms through AWS SNS to Atlassian opsgenie. When the AWS cloud watch alarm triggers, getting opsgenie incident is ...
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- opsgenie
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I'm working in a business project company managed, and i want to agropuate sub-tasks, is that possible? For exemple, i want to make a group os sub-task called admin
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Hello, I'm working on pulling data from Jira into a database to build a data warehouse. While I've successfully used the API to retrieve Issues data, I'm encountering difficulties exporting forms dat...
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hello good: I have several types of issue, and each type of issue is resolved by a specific role or group; How can I make it so that each group only sees the issue types that correspond to it and no...
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I have a couple of questions. Our Organization is more than 50+ people in jira, but I need Opsgenie for 3-5 people (I only need the voice call support option). Can Opsgenie accounts (billing) be se...
- Question
- opsgenie
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Referencing this question in 2018: https://community.atlassian.com/t5/Jira-questions/Can-i-change-the-default-wordings-What-needs-to-be-done-in-the/qaq-p/965110#U2699520 Wondering if th...
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Dear Community, I have designed a custom screen to be popped up while the change is being rejected. But it is not working though i have configured all the necessary steps. TIA Sanjay
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