Community resources
Community resources
Community resources
Jira Service Management
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We are setting up our JSM instance to handle our incidents and alerts, moving away from OpsGenie. In testing, we have turned on the responder alerts, and these are working fine, but we would li...
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Our customers can create tickets via the Jira Service Management (JSM) Portal or by emailing helpdesk@mycompany.com. Tickets created in the portal appear neat and organized in JSM. However, email-ge...
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Working on getting some routing rules setup and running into an issue (more of an annoyance but potential issue based on rules). Currently I want to create routing rules for the following cases: Ro...
- Question
- opsgenie
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I've got a top level domain hosted in godaddy.com. For security purposes, let's call it acme.com. Godaddy is pretty terrible for managing DNS records so I've created a sub-do...
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I am having an issue when importing a group of assets. I've had no issue with 2 previous imports and have actually tried using a previously imported file which resulted in the same error. Than...
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Please see screenshot, I would like to have JSM open issues whether or not accounts were verified. Especially if they are internal accounts. I am not sure I understand the logic in blocking/preventin...
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Hello community, I need your help. I am currently a Jira administrator in training, I have a standard license and I need to know if it is possible to automatically generate an alert in Opsgen...
- Question
- alert
- jira-service-management
- monitoring
- opsgenie
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The current settings of JSM is when a agent resolves a ticket, a email is sent out indicating that the issue has been resolved and will display the client survey towards the bottom of the email. Our...
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We have about 70 users in Atlassian, but I am working on a project that can only be "approved" by 2 people. John Doe and Jane Doe. It appears that JSM has no functionality to have a custom field o...
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Hi everyone, We have a JIRA portal that used to be all internal facing but now have one team that will be used to support external customers. I managed to hide all internal projects and externals ca...
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We've had assets listed and users assigned to the assets in our inventory. For the most part the location is the user's office. Of course, people change office locations throughout the years. Is ther...
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Using CROM and Ticket Status, I have configured an automation that should send out an email every hour, between 9am-4pm while approval tickets remain open. However, I've found that it will only ...
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I am trying to get a list of all the customers we have in JSM and the organizations to which they belong. I don't want to pay for a plugin as this will (hopefully) be a one-time endeavour, and we nee...
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I am running into trouble trying to reference specific asset attributes in automatons in JSM Cloud. We are using assets to track systems we have and the different access types associated with them. ...
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Hi, we are using OTRS as ticket system and evaluate JSD as a possible replacement. I have one major issue which is likely a dealbreaker, but I would like to confirm if I get it right: Situation: A...
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Good morning community, I have a challenge to make an automation in JIRA so that whenever a type of the item is changed, also change the Request Type, so that the customer can view it on the...
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Hello, I am developing a plugin with Atlassian SDK. There are some reports in my plugin and I want my reports to be seen in a different category in 'Reports' (com.atlassian.jira.jira-project...
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Notifications from newly created Customer Portal Requests are being received by our agents as FROM: jira@<domain-name>.atlassian.net How can I change this to have the Sender be the Report...
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The original creator of a service project is no longer a member of it. Another account was introduced and the original removed. Since then we no longer have access to the complete project settings...
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I have a UAT Workflow step with properties that look as such. The Idea is to block any editing of the issue while in UAT Status unless you are a member of the project roll 10244. ...
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Dear Community , We seem to be having an issue that the email alert we sending to Opsginie from Sqlserver every 5 mins but it seems . The Opsgenie has a 15 mins span wait time to receive this email...
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Hi We are a cyber security company, and we are using JIRA to manage cyber security events / incidents across our different clients, as part of our SOC service. We have a use case, which seems...
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Hello. I have an Automation that (under some conditions) creates a new Issue in another JSM project and links these Issues. It works successfully for me (admin), and partially works for others (crea...
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Hi! In Jira Service Management, we attached an IMAP box (Microsoft 365) for having incoming tickets on our own mail address. Processed mails, where an issue was created, are left in the mailbox...
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Hi All, I've been working on the integration from Zabbix to Jira Helpdesk. Having some difficulties trying to get the zabbix triggers to create jira tickets. Any advise would be great to help me wit...
- Question
- jira-helpdesk
- zabbix
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