I have a complex situation in which I have a generic account that sends tickets to Jira.
My goal is to have automation read the description and edit a field. Example:
If Description Contains Los Angeles, edit field City = Los Angeles, US
The problem is that I many other cities in a pool of locations, depending on what ticket gets created from the generic account. What is a solution rather than making a very long If: matches Then Edit issue fields Automation?
Hello,
The best solution is to have a lookup table built in you asset schema. Once the issue created, do a object lookup to compare {{issue.description}} ~ {{lookupObjects.Name}}.
If match is done, edit your City field to set {{lookupObjects.Name}}..
Vijay
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