Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I am struggling to find information about how does email replies to Jira Service Management requests behave after a key change? This is also something which is tricky to test on TE...
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Hello Jira Community Is it possible to mark the selected fields as mandatory fields in the “Resolve Issue Screen”? If so, how? I look forward to your feedback. Kind regards CRB, Daniel Pfeffer
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"How can I migrate configurations and workflows from one Jira Service Management account to another?
Hi Community, I have a support process and a workflow set up in my Jira Service Management account, but I need to migrate all the configurations and setup to a different accoun...
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Hello, I have an asset type field called "Service" with the following configuration: I was wondering if it is possible to modify the configuration to allow a specific user to se...
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The customer (Cloud) would like the have their own colors for the comments for the following cases: Customer Feedback Internal Feedback System messages Is it possible for inst...
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Hello, is there any good way on how to handle a mail loop between our Jira Service Management and a customer service desk application? It seems like we respond with an automated "issue cr...
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I have integrated jira cloud to Slack. I am creating issue from slack and want to upload a file while creating issue. but I am not getting any such option. Please update how we can do this?
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I want to send attachments between Jira Opsgeine and Servicenow incidents. Is it possible? Thanks
- Question
- cloud
- jira-service-desk
- opsgenie
- opsgenie-cloud
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Hi Community! I'm looking for (probably) app which helps me to create report like below: Priority No. of created incidents No. of resolved incidents No. of issues with ...
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Hello, I have a well articulated comment with a very good description of the solution, with that I want to generate right away a confluence page in the knowledge database.. How can I do this "smoot...
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Is there a way that the attachment file of ticket can attach/add to email for approval? so the approver can view the file thru email.
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i want to create automation based on the answered on the form. example location ? - option 1 - option 2 i want to create automation which auto assign the resolver group , i...
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We created a portal in service management for tracking employee leave where they enter in their, name, start/end dates and a drop down menu for the name of their manager. I tried to build an au...
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Hello, use case : i need to send the binary/base64 data of the attachment to a external system. I have the file name and I need a way to extract binary/base64 file data using the file name. is ...
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Hi, I have an asset custom field named "Reporter's Assets" that is visible on issue view and return the objects correctly. The filter scope of the "Report's Assets: Owner.User...
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My team is migrating from a stand-along Opsgenie instance to the Opsgenie solution offered within JSM. Prior to moving we used terraform to define our integrations, on-call rotations, escalation poli...
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I'd love to hear your thoughts on hiring. What are the biggest hurdles you face when building your engineering teams? Is it finding the right talent, speed of hiring, or somethin...
- Question
- opsgenie
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I have been creating new help centers to organize the different service desks we have. When testing how it looks with users by logging in as one, I noticed that the search bar will reveal other confl...
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I was creating new help centers to better organize the different service desks we have. But was unable to find a way to change the link found in each project to go to their new help centers.
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I have a plan setup that shows epic to epic statuses for all of 2024. One of my epics is not showing up on this plan. Just one component filtered, the rest of the filters are clear. The component is ...
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Hello, I need to understand what happens if you are called by OpsGenie when you have multiple phone numbers listed in your personal profile. The specific example I have is if someone has two p...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am looking to expand from the free instance of JSM and was wondering what the monthly cost will be to add 10 more agents to the 3 I have currently? Regards
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We have several projects, each with a different set of groups they need to assign people to. By default, the group picker in all projects displays groups that have a "*" prefix. We also have groups t...
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Hello - I am trying to create a JSM automation using Assets attribute information. I want to create a new ticket based on the refresh date attribute for Assets (laptops) and add information about the...
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Per the Atlassian team, Help center portal - how to customize tickets sort, the Updated Date column should be available from the Customize Columns screen. I do not see this option (as...
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| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |