Community resources
Community resources
Community resources
Jira Service Management
-
Hi community, The question is if a Forge app can give a possibility to hide native UI elements one way or another, using some allowed methods or simply adding some corresponding CSS or Javascr...
-
I need to create an automation that checks a custom multi-select field that is present in both the Epic and the Initiative. The automation needs to work as follows: If a value is added to the custom...
- Question
- automation
- cloud
- epic
- initiative
- jira-cloud
- +2 more tags...
-
Hello, Is any one facing with loading view all issues Thanks Ravi
-
I want to create a dashboard for a specific feature, but in order to do that I need to be able to find all issues under a specific feature, regardless of their type and their depth. Also, as a bonus...
-
Product Update - 2nd July 2024 This feature is now GA and available to all customers. I’m happy to share that Copy Product Data for JSM is now available as a beta for all customers. This ...
-
I’m excited to start a discussion on optimizing workflows in Jira Service Management. Key Questions to Consider: Workflow Customization: How have you customized your Jira Service Management ...
-
When I use Mail Handlers or use Automation in Jira Service Mangement to automatically create issues, their "work category" field is always empty. This makes it difficult for me to find the...
-
...s to meet the performance and reliability standards you expect from us. All changes listed below come into effect on or after 30 Sept 2024 and will apply to use of AQL in our user experiences and public...
-
Hi there, I have shoe product data that has been imported into Assets. Part of the image was a URL to an product image. I am looking at building a little shopping cart style form that ei...
-
With Incident tickets, you have an option to mark the ticket as a Major Incident. This marks the ticket as a MAJOR INCIDENT For Security related incidents, i would like to know if we can mar...
-
Looking to try to setup automation to route a request to one Assignee if submitter is a member of a group or similar. If submitter not a member of the group, then automation will route request to ano...
-
Hi! I know that breached() "filters out issues whose last SLA cycle has failed to meet its target goal" but my question here is: If I have multiple SLAs, is breached() triggered as soon as any of t...
-
If i add a couple workflow statuses to a service project, how does it impact existing issues in the project? Are there any downsides to doing this?
-
Hey guys! I'm new to JSM. Please assume that I know nothing and that this is 100% a configuration problem! =) An issue gets created the portal for new hire onboarding. I have ...
-
SOLVED: un-assigning unsupported request types, then re-assigning them once supported resolved the issue hello, I added a label to ~200 requests with the bulk edit t...
-
Is it possible to have an automation rule step, perform a web request that returns an image.. in order to attach that image to the Request/Issue? Here's teh deal, all my questions so far hav...
-
We have several service desks that will have the same maintenance windows. Is there a feature that allows us to add other service desk issues to the same maintenance window?
-
I'd like to get better logging out of Jira Automation. I've been getting these errors intermittently that my clone rules are unable to copy some fields, but it doesn't tell me which fields are the p...
-
Helow, I would like to exclude None option inside Radio Button custom field. How can I do it? Thanks
-
Hi, On Jira Service Management - Cloud, is there a way to automate the 'open customer edits' option for attached forms? Either by rules or by adjusting the workflow? The use case would look like th...
-
Dear Community, we get this error "You don't have permission to create a service project" migrating Halp/Assist to Jira. where exactly can we change these permission, already tried a lot of thi...
-
We have a ticket creation email staff can email directly, ticket@[domain].com, this automatically creates a ticket and assigns the sender as the assignee, this works great. We still have lots ...
-
Hi Atlassian, We here at IT heavily use the atlassian bot on slack to open and track tickets. Recently, we have noticed a load of issues with raising a request. Previously the message the u...
-
I want to have an automation process to identify any duplicate submissions within our Service Management project, ideally based on three key fields (however 2 would be the minimum), these being...
-
I am part of 8 Teams in Ops Genie. While I update Oncall Schedule for my team I have to go inside each and every team individually and update the same every week which is really time consuming. I nee...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 17 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |