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Email affected services group in opsgenie

Mikel Whipple
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September 24, 2024

We want to create and automation that if an SLA is breached we want to notify the users in an affected services group. Our affected services groups are connected to opsgenie where the members are listed. Possible? 

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Fabian Lim
Community Champion
October 5, 2024

Hi @Mikel Whipple

I would suggest you migrate the to new operations experience and then you would be able to do what you are asking for through Jira Automation.  

Having Opsgenie Standalone you may be able to figure out some sort of API call from an automation, but you will have to research.  

Regards,

Fabian

Mikel Whipple
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
October 5, 2024

What is operations experience? 

Fabian Lim
Community Champion
October 8, 2024
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