Community resources
Community resources
Community resources
Jira Service Management
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Dear Community, I have been trying to simply add a custom field to one type of issue. The field is called "Office Location", it's a select list (single choice) and should only be visible in the typ...
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How do I setup the virtual agent to create a request if no intent found? Currently I am being prompted as a user to raise the request after posting a message which is an added step that we don't want...
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Hello Community, How can i simply transfer the data of a "Date Picker" field to a "Date Time Picker"
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Hi there, I'm very new to using Service Management, having already used Jira software for my own work. Previously I'd be managing requests and creating issues to work on them myself, but now that r...
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Can we add Character limit and Disclaimer to the text field while creating a ticket through agent vi
Can we add Character limit and Disclaimer to the text field while creating a ticket through agent view?? Kindly help with steps if possible.
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Hi, I want to change the UI of Jira service management screen Is it possible to customize the default form field UI?
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Hi team, We have been trying implement SLAs at team managed project and our team works across many timezones. Is there a possiblity to trigger SLA for eg: 24 hr based on Assignee's timezone ...
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We use "accounts" in Jira to distinguish between Run - Grow - Transform projects. Some of the projects have been incorrectly classified as Run when they should have been Grow. I´ve change...
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Hello, Anyone to help me, I need cron expression for Monday to Friday - 9am to 6pm (HKT) for my automation follow up to customer: Not sure if this is right - 0 9-18 * * 1-5
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I've been trying to create an Automation that creates subtasks for a specific Process in our company. But whenever I run it I get this error code which translates to ,,The parent process does not bel...
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...etFieldByName("Organization") def desc = getFieldById("summary") childField2.setHidden(true) childField3.setHidden(true) childField4.setHidden(true) childField5.setHidden(true) def parentField = g...
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Hello! An error occurs when creating a request - It's impossible to create a problem right now. this may be because requirements have been introduced in one or more areas that are not mandatory...
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Hi, I am brand new to JSM and need help. Based on my experience with Jira Software, I have created a project where I have the ability to add internal comments and customer comments. However,...
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Hello! I need to share the content of tickets with the costumers of my organisation, but i don't want to put it as request participants of the ticket. It's possible in another way? ...
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Hi, my team's 'open' status has been removed from our jira board. Can you please cadvise how we can get the data back as there are tasks that were created that are now missing. Thanks
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What organization does the request get added to? What is the logic? Is the the domain? or depends if the email requestor has been added to the organization as a customer?
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I found documentation that describes how to automate Jira Assets imports and, while it works, it's just re-uploading the same file over and over again. Manually replacing/updating the file imported ...
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Hi Everyone, I'm trying to send email with Lookupissue function in jira automation. Lookupissue JQL is able to find the tickets when i hit validate query. However when i configure the body of the ...
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Hey wonderful people, I need your advice on uploading different attachments to multiple issue using a csv file. Do we have a provision to use a python code? A detailed suggestion would be really h...
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We have an outsourced support team which works from 8am to 5pm CST. I want to set up OpsGenie to send a slack message to a specific Slack channel when any ticket is opened in the corresponding...
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Hi, I am attempting to create a sandbox to test the new "Operations features in JSM separately from out live JSM/OpsGenie installation. The sandbox is created successfully, but the op...
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We are wanting to use Help Center so our users can see all of the details in a Request that they have been invited to within our JSM project. We would like to make it so they can only see the Request...
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Hi, I want to update our teams internal StatusPage with relevant notifications from a different 3rd party Status Page. I'm using OpsGenie in the middle to ensure that the oncall engineer is awa...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi! I hope you are well I want to create a rule to track customer bugs. We have a custom field that is called "target repair date" and I have an automation rule that updates the start and due date...
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Hi Team, Our prod jira application is SSO enabled . after reload of Jira data from 9.4.0 version data to 9.12.6 , Application is up and running on new server with new server url. after few...
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| User | Count |
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| 37 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT |