Community resources
Community resources
Community resources
Jira Service Management
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Hi, I am trying to implement "Ticket of the Day" solution, where we find oldest ticket and post it on Slack for somebody to pick up. I tried Jira Automation, but it doesn't allow me to limit number ...
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Hello, I want to send a notification to Slack webhook via automation in Asset. The webhook works fine, but it did not proceed with Jira smart value {{}}. Example: {"text": "New issue c...
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unable to get these automations workings. When: SLA threshold breached Time to first respond will breach in the next hour Agent group equals: Service desk  ...
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We are building a company that has the potential to take on thousands of customers. We want to set up profiles for these customers using a number of 3rd party Atlassian apps. Atlassian's products ha...
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Hi, We have created a rule in which Warranty expiry date notification it will give notification for assets warranty expiring in 60 days. But we are getting notification for each asset. We want it to...
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I have created a variable comment = *{{issue.comments.last.author.displayName}} commented*: {{issue.comments.last.body}} then I create a comment using a webrequest action , the custom data for the ...
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We currently have our Release Notes as an article on our Knowledge Base. We were finding that as more notes are added, the load time is suffering so we're in the process of creating individual pages ...
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Hola, hace un tiempo he estado teniendo un problema con un cliente que no ha podido recibir un mail de invitación o recuperación de contraseña. Tengo registro de las invitaciones fallidas. El detall...
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When having multiple alerts in OpsGenie that need to be addressed quickly, it can be tedious to click on multiple pages to add notes. Proposal: Add a quick "Note" button to ...
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- opsgenie
- feature
- suggestion
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I need to have 2 help centers. One for internal operations, and one for external clients. The issue I am facing now is that issues/forms from the internal help center are appearing on the help cen...
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I have a workflow in a JSM project where the first status is where we need to collect approvals, however the users in the Approvers field are not receiving the notification. Approvers are added ...
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Hello all, I am wondering if there is a similar to Services functionality on Cloud version in Data Center? Or do I need to do reverse engineering and setup asset schema(s), create custom fi...
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Hey ! I'm in Project > Project X > Organizations, trying to add a customer. I can add them, but when I refresh the page, the customer disappears. Do you know why this is happening? I'll wait...
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...mailAddress": "", "displayName": "", "active": true, "timeZone": "", "_links": { "jiraRest": "", "avatarUrls": { "48x48": "https://avatar-management.services.atlassian.com/default/48", "24x24": "https://a...
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I am configuring a Change Management process using JSM and the Change Request issue type. Here is a high-level description of how I want the process to work: Expose Change request form in por...
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Is there a way to add an external link to a portal group in JIRA Service management. I know you can add external links to your portal, but I want to add the link to my portal group.
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I want to change the issue view from the side bar to the dialogue when viewing from the backlog. I have it working in the active sprint view. The cloud version doesn't seem to have the op...
358 views 0 0 Deleted user August 28, 2024 -
Hi, we are trying to send a ticket attachements to a third-party platform (Service Now) using Jira Automation. This 3rd party application exposes an API that accepts any type of attachments In the b...
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We are transitioning from the OpsGenie mobile app to Jira. The other day I got my regular special alert from my mobile OpsGenie app, but just a ding from the Jira app… i.e. same sound for whe...
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Hello Community, is it possible to copy the descriptions or the service ID of the objects of “Affected Services” within an issue to another custom field (type short text) with Jira Automation? If I...
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I am currently managing a list of Organizations within Jira Service Management, where each organization has several detailed fields configured (as per https://support.atlassian.com/jira-service-...
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I need to add a customer to a watcher list. Is this possible? If so, how can this be done. Appreciate any help.
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How to detect which Portal Group was used in issue when reusing same request type?
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I would like to have some intstructions at beginning of a service request. Just Please note that service is nota available between blablabla..... so the requester thinks twice before entering a reque...
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Hello, community, We implemented JSM quite recently. First, the alerts went through OpsGenie, and now we have it all integrated. As I understand, in order to be notified about an inci...
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| Subject | Author | Posted |
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