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How to show Attached Form in a linked Jira ticket

jakub.gajda
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September 25, 2024

When a user fills out a form on our JSM customer portal, the JSM ticket that gets created has the Attached Form. A linked ticket in Jira also gets created. However, it does not have the Attached Form. Is there a way to synchronize the form to show up both in JSM and Jira? 

Thank you for info

1 answer

1 vote
Manoj Gangwar
Community Champion
September 25, 2024

Hi @jakub.gajda Welcome to the community! 

To copy the form you can add an action after create linked issue. 

action: copy forms from the trigger issue

 

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