Service Customer Desk - View issue types with security level "Open to all"

[Nanna Lauridsen]

Hi Atlassian Support,

How do you configure user rights for internal customers within Service Customer Desk so they can see all issues with security level "open to all"?

Looking forward to your response.

Thanks,

Nanna

[Jack Brickey]

Hi @Nanna Lauridsen , welcome to the community.

Be clear this is not an official Atlassian support site, but rather a user community forum. With that said, I'm not sure I fully  understand your used case requirements. Are you just trying to stand up a service desk for internal users or is this somehow a mixed use service desk where internal and external customers will access the project? Could you restate your used case and what you are hoping to achieve exactly? I could point you to a number of articles that might help but there's no need to do that if it's off the mark.