Community resources
Community resources
Community resources
Jira Service Management
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The images on my customer notification template don't show and always show a 'broken image' icon. When i inspect the email HTML with Google Chrome i can see that the URL is not being changed to the n...
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Hello, I have configured an email request in my Service project so when a customer send an email that creates the issue but if I answer to that email via email that is not adding a comment in the jir...
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When an alert is acknowledged in Opsgenie, I want the Opsgenie to trigger a custom endpoint URL in ServiceNow so that I can track who acknowledged the alert in opsgenie and when. I tried to create a...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hey all, I am trying to create an integration between my Azure infra and Jira Service Management, using an Azure Logic App with the HTTP action. I am simply sending the following to /rest/a...
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Hi experts, I'm coming across a frustrated problem of showing the Issue Labels on the Issue View & Kanban board Issue card. Here are what I have tried but still didn't work: For Issue v...
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Is it possible to change in the current workflow to include HOD’s approval before SO approval for SR-Data Centre Door Access.
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Hi, Looking for the best way to create a dynamic cascading form for out portal. Similar to the Atlassian support form. Looking if option 1 was selected it would show more questions apposed to opti...
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Opsgenie’s alert activity logs are a powerful tool for tracking the lifecycle of an alert from creation to closure. By understanding how to use these logs effectively, you can debug issues with your ...
- Article
- opsgenie
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Hi, I created an automation rule to automatically close any case under status "Waiting for Customer" if no response is received after 14 days and add a comment to the case. The automation rule is add...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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I need to manage my automation runs (roles) by dividing them be between projects
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Hello Community, I need to create an automation that notifies reporter that his action(s) required and after x days the ticket will be closed. I guess this is easy enough. The problem is the excepti...
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Hi , I am migrating cloud to cloud project from one site to another, after migration, , I would like to hide project from destination portal ( from all members of the project) so that they wont be ab...
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I am currently using JMWE to create a new request when an issue transitions to a status. In the create issue I set the Summary how I want it with some information from fields from the original issue ...
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Good morning everyone. I have an issue with JSM as the projects were open and externals could create their own account to send us a ticket. We had to disable external users being able to cre...
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I paid for tuition deposit and my request status changed from SUBMITTED to WAITING FOR CUSTOMER a week ago. what does it mean and how long will it take for my request to be processed
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I need to add multiple users as request participants to a large number of issues in Jira Service Management. I am looking for a method to perform this action in bulk rather than adding p...
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Hi, I would like to connect Microsoft 365 email to my jira service helpdesk. I can go to project settings --> channels --> email and click on the microsof...
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We need to understand the QR Code Type used by Atlassian in JSM in order to purchase the correct scan guns. Thanks
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Is there a way to limit the type of issues that are available? I keep missing the location on how to turn certain issue types on/off.
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I am trying to use the Service Management Widget (Contact Us button) on our websites but our content-security-policy (CSP) is blocking it. The only way to make this work is with setting the CSP with:...
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I'm trying to use a smart value that links to an Assets Object Key, or attribute, to put into the Assignee field, in an automation. The purpose behind this is maintainability. I haven't found any syn...
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We have a large list of organizations we would like to add to our JSM project. The CSV import errors stating the organizations must exist before an upload works. Is there no way to bulk import organi...
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Question is stating that we're running Server, but I input Data Center. Not sure why Server is displayed. I usually get to the .obr by clicking on the "Already have Jira Software o...
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I have several JMWE scheduled actions that just seem to stop running. One, for example, is currently set to run at 40 minutes past each hour, and transitions items that match the JQL to a resolved st...
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Hello, Today to see the info of the organization in the client Tab we need to do 3 clicks. Do you know if it's possible to freeze the window to be open all the time on a ticket and see all&...
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| October 27, 2025 8:46 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |