Community resources
Community resources
Community resources
Jira Service Management
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I need to create 2 unique 'unassigned' queues. 1 that captures all unassigned tickets and a 2nd, that captures all unassigned tickets that meet a summary or description criteria. For ex...
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Hi community, I need some help please. I made a form in English language and I need it in Spanish too. Is it possible to have this form available in these 2 languages? in the same way that you can ...
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I need a report to view how much time is spent on each ticket per day. I can see the total in the queue but I need it shown per day to view productivity. Is there a way to do this without...
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Hello! I am tying to see how my customers see my Jira Service portal and can't seem to find the "View as Customer" button - can someone help me find it. My research says it is in the Portal Settings ...
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The SLA is not working. I have already configured it, but the time to first response and time to resolution are not showing up in the queue.
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Hi All I have a question that I think should be simple to answer. I'm very new to AQL and am having trouble wrapping my head around how to do seemingly basic things. Here's what I want to achieve. ...
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I have an Action policy that links an Action to certain alerts. The alerts have a notification policy linked that will auto-close. I've noticed in some cases the Action policy fires after the ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- zzz
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I have a list of assets which has to be reviewed once or twice a year. The review date is an attribute on the asset and is set manually. When the review date has passed I would like an email to go ...
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Dear Community, I have built the service level targets successfully. But as soon as I add lebels as a JQL for qualification, they are not working. Question? Are we allowed to use lebels in JQL ...
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Good Afternoon, I am relatively new to using Jira (Cloud) and I am looking to see if what I want to do is possible before I start researching it further. Within my Objects, I have two attributes ca...
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Hi team, I hope you are doing fine. I have a problem with importing a larger number of objects. On some large object types, I got importing time, which is taking an hour or even longer for about 5...
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Good afternoon, everyone! The following story happened to me. I use zabbix integration in opsgenie. After I disabled this integration, I kept getting alerts until I disabled the action in Zabbix to s...
- Question
- cloud
- integration
- opsgenie
- opsgenie-cloud
- zabbix
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Hi Team, So when we book out a meeting room, with the email address which is the same email address as the "connected email address" it will generate a new ticket. Anyway to stop this...
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Hi there, Could anyone confirm my unfortunate suspicion that it's not possible to Send automatic notifications when a task isn't moving? For example: WHEN: issue is assigned WAIT: 2 days IF...
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Hello, We are on Jira Service Management Cloud. We have several forms on Jira Service Management and we'd like to enhance our forms so when a customer opens a request and have to fill in its addres...
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Hello, We have been configurated the Entra in order to import in JSM (Insight) only users via API. But regarding the guide configuration, we did not enable Application and Group according t...
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Hello Team! I have one question regarding the automation of tickets for providing access to services. Introductory: We use cloud JSM and use the third-party PeopleForce service as a personnel a...
- Question
- access
- automation
- cloud
- directory
- jira-cloud
- +2 more tags...
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Hi i have one instance of jira cloud products paid annually 1. Jira Software 2. Service Management 3. Confluence. I would like to create second instance paid monthly for Jira Ser...
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{{#if(equals( {{issue.comments.reverse().get(0).created.jqlDate}}, {{now.jqlDate}} ))}}{{issue.comments.reverse().get(0).body}}{{/}} But it return syntax error. I would like to compare the ...
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Hi There, can anyone please tell the exact difference in details in between the below roles a) Users b) Customers for reference attached a screenshot
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I have to make 3 SLA's on Time to first response in JSM, and they breach every 5 minutes 1 by 1 like one is run and assign a user then after next min next SLS is run and assign to next user and same ...
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When we started out with our Jira Service Management implementation we started registering our users of IT services as assets within the same object schema as the IT assets. However the scope of our ...
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Here are open issues with Github advanced security integration with Jira : Team can not add their own repository to container security in Jira project. For some yes for some not. Strange Jira...
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Hi, their! I am newbie in Automatisation Jira I have a issue, I need to create a request for a JQL query for automation in Jira If there are tasks for approval, then send a m...
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Good morning, I need your support. How can I change the email address of outgoing notifications from Jira? We have a dedicated email where user submissions go in. I would like them to get re...
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| June 18, 2025 4:57 PM PDT |