Communication without using comment function all the time

Question

Hello Atlassian community,

I have a customer who would like to work with Jira Service Management Portal, but does not want to communicate there all the time. Is there a way to make this work? The customer just wants to communicate all the time. I have no idea how to get the comments into the ticket in Service Management.

Do you have an idea?

Best regards,

Benjamin

Benjamin Buchwald · Answer

Hi @Mickaël ORSOLINO ,

that's not what I want to do :)  Do you know another solution? Should i ask atlassian support directly?

Best regards,

Benjamin

Mickaël ORSOLINO_54frvl · Answer

Hi @Benjamin Buchwald

I guess you can do something like that but you will have to open the service management project to everyone on the web. It will not be recomanded by Atlassian.

Benjamin Buchwald · Answer

Hi @Mickaël ORSOLINO ,

Thank you for your prompt reply. The customer would like to post public comments. These are external comments.

Best regards,

Benjamin