Community resources
Community resources
Community resources
Jira Service Management
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I am currently building a connection between Salesforce and a Jira Service Project using Mulesoft composer. To complete this connection, I have found the only item I can use as a unique ID from Jira ...
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Dear Community Based on our company use Jira system for ticket management. We have many parties to support in each ticket. 1. Company user 2. vendor 3. IT committee. O...
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I have "linked issues" field added to the available fields section of the JCFS connector in salesforce, but the visualforce page does not show linked issues. To be clear I am trying to get the "linke...
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Hi Community, Sla's timer is not getting stopped even after the case status is under Resolved or Closed. For few cases Sla gets stop when the status is Resolved and for few it wont. Pl...
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started around 3 days ago. we are using a shared mO365 box on our queues that is dropping connection. IE emails are received and no ticket is created. there is nothing in the jira connectivity log...
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I am looking for difference between cozy and comfort views on OpsGenie. What's the advantage of using cozy vs comfort view for monitoring.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello everyone, two days ago we migrated quite alot to our new parent company including atlassian. We decided to keep our old e-mail since it was connected to atlassian via e-mail, ...
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When the 'return to project' button is clicked, instead of redirecting the use to the home page of the project it redirects them back to the settings page. This happens when a user tries to exit the ...
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Our clients use the JSM system. Tickets in JSM are created in two ways - by the administrator through cloning a task from Jira and then transferring it to JSM, and by clients through a form availabl...
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Hi, We have added our own descriptions to the priority field in Jira SM. When our agents view the ticket, we want them to set the priority in the Issue view. However, they can not ...
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Update: I have set up an automation rule that triggers when a ticket's status is changed to "Done". The rule updates the custom field 'Resolution Time' when it calculates the number of days b...
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Good Day I started a few days ago with the jira asset management which is really a cool feature. So i have configured it the way its described in Atlassian Asset and Configuration Management...
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Hi guys, I read the article about changing URL: https://support.atlassian.com/organization-administration/docs/update-a-product-url/ There is the info that Atlassian will store ...
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Hi all, I'm trying to save some time and write a unique statement to create a variable from a webResponse. Background: I want to add the user that opens a PR in our BB (Data Center ver...
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Hello, Whenever we manually change the "reporter" of an existing issue in one of the service projects, to the "customer", the customer could not see that issue ...
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Help creating report on how many tickects were passed from one status to another
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Hello community, we need to import in JSM a project currently built and used in Microsoft Access. The project goal is the scraps management, form the factory to the supplier. The flow is reall...
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I'm using the NVD integration but my environment does not have a direct connection internet so i wont be able to use any api key. So my question is how can i set the NVD integration to use an offlin...
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I want that administrators can bypass the mandatory fields when they create issues directly in the jira board while ensuring that customers must fill them out when submitting a request.
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If we purchase a Standard plan license and the license to a user, can we add this user to multiple projects to interact with support tickets from different customers, or the licensed user is limited ...
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Hi Team, I am unable to add email in Jira service management project only in one particular project. I am able to do in other projects. But in one single project i am unable to add email.
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I am looking for the best solution to synch the product creation into hubspot to jira project management. Does any of you have facing a similar issue ?
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Hello! I have automation when a pull request in incident is created: Using the condition, I check the name of the repository and the components field is automatically filled in. When ...
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Ops Genie is deleting current week's schedule while updating the schedule for following week. I have a 5 member team that works 24x7, when I'm trying to update the on-call schedule for for a...
- Question
- opsgenie
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Can i give permissions to Jira project admin role to add customer to a project? He ( a person i want to give permissions to add customers to a project) has an Agent role in JSM.
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