Jira Service Management

Out of the blue, JSM wont load tickets in the queue, says " An error occurred An error occurred while loading this page or if I open a ticket from email, it says the issue doesn't exist. Whats the...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

• Question
• atlassian-support
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

All users are getting this error when trying to view issues in any project. We can see the names of tickets in queues and boards, but get this error when clicking the link. I've also tried to submit ...

• Question
• jira-service-desk-cloud
• jira-service-management-cloud

JIRA Service Management is not available for any users

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• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

We connect to Jira Cloud. We get a "something's gone wrong" error message when we click any ticket from any projects, dashboards. It says from mobile app "bad gateway" and Atlassian Support is giving...

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• cloud
• jira-service-management
• jira-service-management-cloud

There are no updates on the Service Status page, but our entire Jira Cloud instance is offline. Would be nice to know they are at least aware of the problem, especially since you cannot even create a...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Guys,  We suddenly have issues with JMS.  No issues/tickets can be opened in JMS. We are receiving this error when open a queue/ticket.    

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• down
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Unable to load pages, effecting all our tenant. also unable to contact Atlassian as their support page is down   Nothing on the status page

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• cloud
• jira-service-management
• jira-service-management-cloud

Can't access any issues in our project and can't submit a support ticket

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• cloud
• jira-service-management
• jira-service-management-cloud

• Question
• halp

Trying to see to review all the maintenance and freeze windows we have set up on our change calendar.  Is there a way export these entries so that they can be reviewed?

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

AI PIR creation and Alert Grouping are now generally available. You can leverage Atlassian Intelligence to quickly populate PIR details so your Ops team can save time without missing out on critical ...

• Article
• ai
• aiops
• atlassian-intelligence
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

Hi! Is there any way the teams to access alerts for on-call team? Currently the alerts are not visible for other teams, so clicking Slack notification, other teams are not able to see the details.

• Question
• opsgenie

We would like to alter our email submissions to meet the following criteria: Prevent users from submitting tickets via email. Email comments/replies need to remain functional. Specific emails mus...

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• cloud
• jira-service-management
• jira-service-management-cloud

Is anyone populating a select list or checkbox field with selectable values from an external data source?

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• cloud
• custom-field
• database
• jira-service-management
• jira-service-management-cloud
• +2 more tags...

Hi I've researched for this on the community and I've not found a way yet - how can I bulk create multiple organization records as I have over 700+ and this would be very helpful. Currently the POS...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Does Import Feature for json allow updates as well as inserts?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

When trying to create an issue using the create button from the top bar menu, the issue create screen never loads.  The wheel just continue spinning. We are able to create a new issue by right-...

• Question
• data-center
• issue-create
• jira-service-management
• jira-service-management-data-center

I'm trying to create a custom issue field with the options yes or no. If no is selected nothing changes. If yes is selected I want to display 5 relevant questions. The questions will be the followin...

• Question
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

We have a #helpdesk channel where we have users writing the /assist command and creating their tickets. This is the channel connected in Jira.  However, we have noticed some tickets are comin...

• Question
• assist
• atlassian-assist
• bot
• cloud
• jira-service-management
• +2 more tags...

Buenas, quería saber como puedo editar el correo electrónico que le llega a un soportista cuando se genera un it. En el correo actual llega información como quien lo creo el resumen, entre otro. Lo ...

• Question
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

The steps in this article say to create a custom rule but I do not see that option.   Create an automation rule to prioritize your incidents | Jira Service Management Cloud | Atlassian Support...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to achieve the following: Trigger: a version in projects A, B, C or D (Jira Software) is released For: all issues that were fixed in this version  - check: do they have linke...

• Question
• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hello Team,   How to unlink issues in bulk?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, we discover this, because our email is repeatedly disconnected with this error (now it is at least once per 14 days): Retrying in 20 minutes - Email pulling has failed 6 times consecutively...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud