Community resources
Community resources
Community resources
Jira Service Management
-
Hi - I'm working on migrating many native JSM automations (which were configured by a predecessor of mine - so I don't always have the context) into JMWE. I have one still relatively high use rule th...
-
Good Day I am struggling with how to link the assets from JSM assets to issue they are created. I only need to see the asset data i like in the ticket. ANyone have an idea how to create the automa...
-
I want to change the priority naming convention for a project from Highest to Fatal and so on I want this change to reflect only in one project.
-
After the Jira upgrade from 8.5.17 to 9.12.7, the same code used before to get the value of Multiple user picker field (textarea field) through value property of Javascript code in custom plugin...
-
How can I create an email like support@email.com that then automatically creates a ticket in Jira service desk. Same question goes for Jira Discovery project (Product idea collection)
-
I have 1 customer in 1 organization submitting new ticket. My expectation is that based on this setting JSM will automatically populate "Share with" with the one and only org in which the custo...
-
Hello, We've noticed that when our customers perform a search on our JIRA portal, it suggests links from our Confluence knowledge base. However, when the customer clicks on the link, the Confluence ...
-
Hi, I'm pretty new to the ITSM part in Atlassian but familiar with RESTapi in jira /confluence/admin I was wondering that there is not a documentation how I could create a Service i...
-
Hello We defined "service" on our JSM project and add the field in the tickets structure. (affected service). The field viewable in the ticket and the list of values display but the selected value ...
-
Good morning - in Europe at least... 🌄 Our Service Desk coworkers are feeling some email-fatigue in the the first week after implementing their project. I've purged as many notifications from the ...
-
In the issue filter page when we are filtering data based on project, issues type, status in jira-8.5.17 when we used to click on the respective checkbox of selected filter, the table data used to ge...
-
Hi everyone, We have a recently taken our first service project live. It creates issues from emails it pulls from a Support email inbox in Outlook. Our old ticket system was configured to move emai...
-
Hi there, Our manager wants a simple business project to replace the To-Do list he's been maintaining the more long-term tasks that we take care of in our department. I've found that the "queue" vi...
-
Im starting a new job and their current customer feedback streams are all over the place. I want to use Jira service desk to manage it all. However, most of their feedback is currently via microsoft ...
-
While by default Epics are hidden from Team managed boards, is there any hack of some sort that can be done to make them visible for 1 project? [Added whinge] Have to admit I was so excited b...
-
Is it possible to change the name of a standard issue type (ie Epics) for only 1 company-managed project and not affecting all other projects? (While we are able to do so for a Team-managed pr...
-
Hello, I was wondering if Atlassian has a ChatOps plugin with GCC High Tenants. So far, it seems like at the moment, that plugin is only available for the standard commercial MS Teams. I'm not sure ...
-
I need to add multiple values in the workflow property, is it possible? Thanks in advance for the help
-
Hey everyone, We are currently in the design phase of setting up a new Jira Service Management for our organisation, and I need some guidance on configuring access for users who work across multiple...
-
Tengo 2 proyectos en jira (Soporte y Telefonía) Me llega una solicitud de una nueva incorporación, entre las subtareas que debo crear para esta solicitud esta Crear cuentas, plataformado de equipos ...
- Question
- jira-service-management
-
Currently, the swimlane for This Month shows tickets that have a due date in future months. Can I adjust the JQL for the Future swimlane to hold the tickets that are beyond the next mo...
-
...do not want this portal open to the public. I want to invite my customers so that I can slot them into the correct Organization. The problem I have right now is that when I invite u...
-
Context We have Emails Requests enabled with a Jira Service Management project. So, when one of our customers sends an email to our Support email address, it creates a ticket. That part works fine. ...
-
We have applied a security level scheme to our service desk and applied automation to ensure that security level is applied properly to new tickets. However I can't find a way to apply the prop...
-
Is it possible to import Issues from a CSV? We are migrating from another platform and I'd like to import currently active issues from that system into JSM.
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 7 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |