Email notification at status change

[Aggeliki K]

Hello,

Is there a way for a group of people to receive an email notification when a specific change in the status takes place? At the notification type the option  'An issue is updated by a workflow transition' applies for every change in the transition, if I get it right.

Thank you in advance,

Aggeliki K.

[Sarp Egemen · Accepted solution]

Hi @Aggeliki K 
Yes, it is possible. Two methods come to mind.
The easiest way is to use automations. You can set up an issue transition trigger and assign a "send email" action, as shown in the image.

However, I find it more interesting to set up a post-transition event by editing the workflow. You can assign an event to be triggered after the transition occurs, and then the event can be configured in the notification scheme to send an email to specified users or groups.

[Christof Cuypers · Accepted solution]

Correct – This can be achieved through several options, but in my opinion, the easiest way is to use Automation for Jira.

An example is available at: https://confluence.atlassian.com/jirakb/automation-send-email-notifications-for-specific-updates-in-jira-issue-view-1402413202.html.

Alternatively, you can send a custom notification through the post-function of the workflow, but this approach requires more effort to configure and maintain.

[Aggeliki K]

Both approaches are interesting.

@Sarp Egemen @Christof Cuypers Many thanks for your direct replies.

I will come back with further questions if needed.

Best regards,

Aggeliki