Community resources
Community resources
Community resources
Jira Service Management
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I am trying to get a list of all the customers we have in JSM and the organizations to which they belong. I don't want to pay for a plugin as this will (hopefully) be a one-time endeavour, and we nee...
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I am running into trouble trying to reference specific asset attributes in automatons in JSM Cloud. We are using assets to track systems we have and the different access types associated with them. ...
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Hi, we are using OTRS as ticket system and evaluate JSD as a possible replacement. I have one major issue which is likely a dealbreaker, but I would like to confirm if I get it right: Situation: A...
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Good morning community, I have a challenge to make an automation in JIRA so that whenever a type of the item is changed, also change the Request Type, so that the customer can view it on the...
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Hello, I am developing a plugin with Atlassian SDK. There are some reports in my plugin and I want my reports to be seen in a different category in 'Reports' (com.atlassian.jira.jira-project...
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Notifications from newly created Customer Portal Requests are being received by our agents as FROM: jira@<domain-name>.atlassian.net How can I change this to have the Sender be the Report...
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The original creator of a service project is no longer a member of it. Another account was introduced and the original removed. Since then we no longer have access to the complete project settings...
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I have a UAT Workflow step with properties that look as such. The Idea is to block any editing of the issue while in UAT Status unless you are a member of the project roll 10244. ...
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Dear Community , We seem to be having an issue that the email alert we sending to Opsginie from Sqlserver every 5 mins but it seems . The Opsgenie has a 15 mins span wait time to receive this email...
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Hi We are a cyber security company, and we are using JIRA to manage cyber security events / incidents across our different clients, as part of our SOC service. We have a use case, which seems...
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Hello. I have an Automation that (under some conditions) creates a new Issue in another JSM project and links these Issues. It works successfully for me (admin), and partially works for others (crea...
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Hi! In Jira Service Management, we attached an IMAP box (Microsoft 365) for having incoming tickets on our own mail address. Processed mails, where an issue was created, are left in the mailbox...
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Hi All, I've been working on the integration from Zabbix to Jira Helpdesk. Having some difficulties trying to get the zabbix triggers to create jira tickets. Any advise would be great to help me wit...
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- jira-helpdesk
- zabbix
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i use forge create custom fields, request from use this is hidden, How do I show it?
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Hi, We are an IT support company working with multiple clients\organizations. We would like to grant specific users access to view and comment on all tickets associated with their organization. How...
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Hi community, I have a list of Access request on my sites from users that is already in the site and they go trough our AD (we have Atlassian Guard/Access). Should I deny och accept these Access Req...
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We have 2 separate JSM projects (an IT help desk and a facilities help desk) which the customers can access via the Portal. They have been defined as 2 separate tiles which then give you ...
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Hello, I want to translate something in our customer-portal to german and maintain the markdown in this translation In english it looks like this: But the Markdown is not t...
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Hi, i would like to create an report in JSM across all of my Service Projects to display all Incidents sorted by State. Is this possible
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Hi Community! We’re happy to announce an early access program for our...
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By now, we hope you’ve heard the news – Atlassian Team '24 Europe is coming to Barcelona! For a limited time, you can take advantage of our Early Bird rate and get €400 off your pas...
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hi we're currently still on our 14day trial which in template modifications aren't allowed. we were just wondering if you can send the entire "activity" / ticket history when someone updating a tick...
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Hi. I connected JSM with Microsoft Teams but I am not able to see the Microsoft Teams field in any ticket. Someone can help me?. On the "Project settings > Incident management" menu I see MS Teams...
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We have a JSM project where the tickets are supported by people on shifts. Someone will raise an issue in one shift but then the next shift starts and the ticket is still with the original shift. I h...
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The https://preveil.atlassian.net/jira/servicedesk/projects/HELP/settings/notifications/internal-notifications page does not load. Please see the attached screenshot with browser console logs.
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Atlassian Community Events
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |