Community resources
Community resources
Community resources
Jira Service Management
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Good morning, My maintenance team wants a SLA to count down to a due date. With some research I found some older documentation that seems to be for a different version of JSM than I am using. Maybe...
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I have added an Asset object as a customfield to my Jira issue. But when I call the Jira Issue Get API, only the asset object ID is returned. Is there a way for that API to return the actual asset ob...
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Hello Community, I would like how it could be possible to manage multiple customers in one JIRA Service Management: Is it possible to have one portal per customer? How do we handle SLAs for e...
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Is it possible to create an automation to add a comment when there are multiple approvers. Current trigger is when Approval is completed. This only adds a comment when the last approver a...
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Hi, We are make a Trial to "Operations" feature for on call purposes. I have found that a "new and fresh" alert is not visible to the normal agent users (only site admins). I...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, We are starting to use (or try to check if fits our needs) the "Operations" (OpsGenie) for JSD. Foud the Time report has "Total Hours" = "Business Hours" + "Out of Business Hours" ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, I'm trying to build a dashboard using Atlassian Analytics that will showcase the correlation between two specific issue types within a certain project. These types of issues are linked ...
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When setting up an override, the drop down for "Override shift participant with" list only shows myself. What needs to be setup to see the entire team?
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Hi, When I create a category in the knowledge base, the request type on the homepage of the portal gets replaced. How can I prevent this? I want these KB articles or categories to only appea...
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How do I highlight lines in Project / List, if the rule depends in 2 criteria. Eg. : due date < now()+3 AND prority = high
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Has this been rolled out to customers now or is it still only for agents?
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Hello, I am currently trying to set a single-select custom field for several tickets via the bulk-edit API of REST API version 3. I have looked at the following documentation as a basis. The Jira ...
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Hello, In my organization, I've recreated all the queues. Now they correspond to the teams in my organization. I'd like to associate the “Team” field automatically with the ticket manager. I...
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¡Hola a todos! He activado esta opción en Jira Service Management, pero me gustaría saber qué hace y dónde puedo explotarla. ¡Gracias!
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Hello everyone! I have activated this option in Jira Service Management, but I would like to know what does it do and where can I exploit it. Thank you!
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Hi everybody, i`ve created an LDAP importer getting user information. I`ve created a new objectclass "ADMail" and was trying to import mail addresses. The importer should create for each mail ...
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I'm added to the opsgenie group and I'm a product admin in Jira and Confluence. But with my data it gives an error, the same with another student added, is this any update? Do I need to write to supp...
- Question
- opsgenie
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Hi everyone, Next week we will migrate to the Cloud in Jira. Background In the old Jira, you create a ticket and inside you could add a template source to the ticket depending on...
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Hi all - we have been trying out the helpdesk platform for the last month - things seemed to be working fine until the last few days we noticed some tickets not being created using the email handler....
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When I was trying to edit the workflow for a project. The edit button was not displayed on the right side of the Workflows page. Do you know if I need admin to check my access?
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Hi team, I have question regarding unlicensed users in Jira service management using the link or URL. Please look into it ASAP. Thanks & Regards, Preeti.
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Hello, I'm encountering an issue with the IdP-initiated SAML flow. When I attempt to use the IdP-initiated flow, I receive the following error from Jira's SAML callback endpoint: {"key":"badR...
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Details: Current oncall method needs improvement. As Major Incident Managers, we need more efficiency when it comes down to contact different key resources needed on an investigation...
- Question
- opsgenie
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I am looking to close a gap when our users cancel a request, we would like them to provide some more context as to why they are cancelling. IS it possible to make this a required comme...
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I know you need to give *Browse* permission for clients and customers to receive e-mails from Jira Service Desk projects, but granting them browse permissions also allows the customer to see internal...
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| February 28, 2025 8:07 AM PST |