Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to track the cost of a ticket or service? For example, if we a facilities ticket to move a Fridge can we assign that a cost and track it?
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Hi All, We want to allow the editing of major incident toggle field only for one user group. How could we achieve this? Many thanks, Veda
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Hello! Our team is currently in the process of testing/validating the migration of Opsgenie to Operations in our sandbox environment. We still have Operations on and completed the migration. I did a ...
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Hello World, Can a variable be created for canned responses? We have a field that would be great to use in some of our responses but it's not in the set list.
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Hi everyone, I have 2 environments of Jira One of then it´s possible to create some hyperlinks after "summary" field and before "description field” view So, with this, I can create my...
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I'm creating a Jira automation to send a web request to a third-party tool and create a ticket based on the response. The logic is as follows: Schedule the automation. Create a lookup table: [{ "...
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I would like to create a ticket in MS teams where anyone in our organization can submit a request using that form, and that submission then creates a task in Jira through their integration. &n...
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Hello everyone, I’m working on a JIRA project and need to rename attachment files in bulk. Specifically, I need to convert file names from Cyrillic to Latin characters. Here’s what I’m trying...
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I pulled some data/exported for Q1 and Q2 of this year for Jira tickets, and the Time in Status field gives me variations on this: 10018_*:*_1_*:*_6025310_*|*_3_*:*_2_*:*_171802251_*|*_10030_*:*_1_*...
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I am trying to export objects from my Jira Assets Schema. I have never had this error before.
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Hi, I'm trying to find what is the best way for onboarding new staff. Currently, the HR specialist asks the hiring manager to fill out the onboarding form ...
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How to proceed this products
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I have a team that wants to do more customizing of the Customer Satisfaction survey. They'd like to adjust the number of options for the user to select from (default only allows 1-5 with no abi...
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When I go to an on-call schedule I can export the calendar that lists the entire team's schedule. But I only want to see my own on-call schedule on my Google Calendar, not my teammates'. How do I do ...
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- opsgenie
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Within "Resolution code", I seem to have duplicate of some of the fields. I would like to understand why I have duplicates.
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How can I amend "Resolve this issue" form? I would like to add another category below issue. See attached.
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Email Notification is not receiving to Reporter after commenting(Publicly) on a ticket by Asignee or
Hey There, We are encountering an issue with the "Email Notification - Once Commented (Public Comment)" feature in Jira Service Management. Specifically, customers and r...
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Hello community, anyone have suggestions or could confirm that the smart value {{worklog.comments}} is not working within Jira Cloud? I've run multiple tests and the resulting email always is blank w...
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I would like to link several fields to the summary so that they appear one after the other in the Summary field. Is that Possible?
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Hello I have two list-type fields, one is "Request Type" and the other is "Products". I would like to make a connection so that when the Agent selects the "Request Type", an option is already...
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Getting issue could not retrieve profile information: Unexpected token O in JSON at position 0 when using external OAuth2.0 with Atlassian Jira.
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Hi Team, I am Darshan Hiranandani, need to sort linked issue types based on their creation date within each category on the view screen of an issue. Specifically, I want the linked issues i...
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We have initialized a new project for customer support. We added our custom email provider as incomming support email, but jira pulls the emails too often and the mail server timeouts periodically. ...
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Sorry if this is hard tounderstand as it it a machine translation. I am in the process of creating a process to split the value of a custom field in an automated process and store it in a variable. ...
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We are slowly starting to roll out JSM. However, as part of planning, we need the list of default fields and values. I did find this link searching the JSM Cloud Support Document page. htt...
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| 43 | |
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| yesterday | ||
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| Monday | ||
| August 6, 2025 1:26 AM PDT |