Does a user need a JIRA Software license to access the JSM Portal and report an issue?

Question

Does a user need a JIRA Software license to access the JSM Portal and report an issue? We are currently using JIRA only for projects and not operationally so many users will need to report "production issues" that do not currently have a JIRA software license.

Would they be able to access the JSM Portal to log an issue if they dont have a JIRA Software license?

Chris Yen · Accepted Answer

Hi @Stephanie M Corby

To access the portal to submit an issue they do not need to be licensed for Jira Software, just a JSM customer