Community resources
Community resources
Community resources
Jira Service Management
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What could be the problem here, Am getting this error below after creating the Auth between Opsgenie and salesforce, this instruction was followed https://support.atlassian.com/opsgenie/do...
- Question
- opsgenie
- opsgenie-cloud
- salesforce
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My end goal is to share a dashboard, at least initially, of showing Created vs Resolved tickets to share with licensed users that may not actually have access to the project. I've read the suggested ...
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Hi Guys, Is there a way to see the priority change history when a project is added to a new priority scheme. I noticed after a priority scheme was changed; Jira never recorded the change on the hist...
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We started the move to JSM from Opsgenie and I cannot see all teams unless I am on a team - this is a major blocker for leadership and our testing teams. Is this on the horizon?
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We have an older Identity Provider that we want to disconnect, but i can't do it because first i need to do: * Delete SAML configuration * Delete user provisionning configuration * Link domains to...
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We have some users using OpsGenie that will transparently (for the most part) migrate to their JSM projects as described here: Set up operations and complete your move to Jira Service Managemen...
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I have a monitoring script that triggers a P3 alert if 2 out of 3 servers in a server cluster are down. If the state changes from 2 out 3 servers down to all 3 servers now being down, is there...
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We just finished signing a BAA and I started to tag our products for HIPAA compliance. We currently have 8 Service Desk projects and are in the process of discovery around a new one that will n...
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I have a process for problem tickets. Problem stores the date of the oldest linked ticket created date in a field. When you link a new incident, it checks the created date of that ticket, against t...
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Hi There, I am relatively new to setting up automation in Jira and I am currently testing how well the Assets section of Jira works and what it is capable of doing. I have created some automati...
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If organisation X raises a new ticket and I click into it, I want to see all of their open tickets so I can determine if this is a duplicate ticket or related to any of their other tickets. How...
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Hi All, I have created teams and services. Service1: JIRA India Team Service, Team1/Responders: - JIRA India Team Service2: Infra India Team Service, Team2/Responders: - Infra ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I'm reasonably new to JSM and have Admin permissions (org admin). I created a sandbox and copied the data as instructed in documentation in Atlassian. Furthermore, was able to import Auto...
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I have an automation that works inside a sandbox version where I recieve an emailed request (this is automated aswell and will always be formatted the same way) and takes the information from the des...
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I experience both flickering and jumping in the interface when opening and browsing through attachments in Jira. It started just a while ago and doesn't stop. I can't seem to fins why this happens, b...
- Question
- cloud
- jira-service-management-cloud
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Need to find a Solution for Starting the SLA. We wanted a SLA to be started once an Date Field is Updated. For Eg: Field Name ==> Last Date for Submission = 09/27/2024 I need the SLA should ...
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Hello everyone, i have a custom field (checkbox) with 9 options. When any of these options are selected, an email is automatically sent via a post function. Now my problem is: For up to ...
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Hi, dear community, I'd like to extracta a list of users we have in Confluence only and who re active. Meaning - to see for how many users are we currently paying in confluence. What setting ...
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Is there possible way to change or add another field depends on choosing on dropdown? on requestor portal when creating a request. Example: when I select Option 1 on drop down, auto add of...
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Hello. Perhaps someone can suggest a solution for this situation? I want a user-pick field that lists particular users, but those users would NOT get a Customer access to the Project, because I need...
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Dear Community, I am at a bit of a loss. How can a customer who has submitted a ticket via the service portal and subsequently delete the attachment? I have already checked ...
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Hello team, We have to extract key fields including subject and ticket number from a SNOW email notification into Jira Service Management. The key objective is to extract key fields from the email b...
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Hi I am automating as in the attachment, but it gives an error. Can you help? In the Service Desk project, I want a ticket to be created at the date/time I want and its status to be "on hold".
- Question
- admin
- administration
- automation
- cloud
- issue
- +6 more tags...
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Hi All, Is there an option within the JSM Platform to send out mass emails to all users within different organizations setup? Vikas
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Hello Everyone! I want customer to input Either Yes or No in one of the custom field I have. I don;t want to create a radio/Check box field type. I want the field type to be short text & somehow...
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Atlassian Community Events
| User | Count |
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| 38 | |
| 10 | |
| 6 | |
| 6 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
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| 59m ago | ||
| an hour ago | ||
| Tuesday | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |