Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, is it possible to copy the descriptions or the service ID of the objects of “Affected Services” within an issue to another custom field (type short text) with Jira Automation? If I...
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I am currently managing a list of Organizations within Jira Service Management, where each organization has several detailed fields configured (as per https://support.atlassian.com/jira-service-...
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I need to add a customer to a watcher list. Is this possible? If so, how can this be done. Appreciate any help.
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How to detect which Portal Group was used in issue when reusing same request type?
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I would like to have some intstructions at beginning of a service request. Just Please note that service is nota available between blablabla..... so the requester thinks twice before entering a reque...
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Hello, community, We implemented JSM quite recently. First, the alerts went through OpsGenie, and now we have it all integrated. As I understand, in order to be notified about an inci...
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I need to configure at the organization level whether the customers of the organization are allowed to share tickets. If I decide that sharing is not permitted, I would like the system to pro...
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Does anyone have information on what's going on with AirTrack? Is there a community page? I can't seem to find anything.....
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I have 2 custom fields, 10030 is multi user picker, and 10185 is a single user picker. I want to make an automation rule that ADDS user selected in 10185 to 10030. I need to accomplish this using JSO...
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Hello All I know that downloading Jira form as PDF won't pull over the attachments. Is there a workaround or an add-on to download Jira form with attachments? Thanks in advance
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Hi, We have a customer who wants us to integrate our Jira IT Service Management project with theirs. The idea being that they are able to raise tickets directly with us from their jira instanc...
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Hello, I have come across strange behavior on our Jira portal. I am using a Mac, and the portal shows the tabs as expected. My colleagues use Ubuntu/windows, but for them, one tab shows a differen...
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I want to create an automation rule for one of the forms (Visitor form) created in Jira. When the field "MCF" selected in the form, the second approver should be assigned as one fixed name
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Hi! I have a customer in a project , she is in a couple of customer organizations in a project. She opened a ticket and needs to share it with specific people, but she does not have such opt...
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I incorrectly asked this question in an old thread so am trying again here. We have two Org Admins, neither of whom are Jira Service Management agents (or, really, Stakeholders or Customers). ...
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Hi Community! I have a question, or I need to validate my assumption for the answer to my question. We have a service management project, where we have multiple customer organizations. The c...
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I like to take certification i Jira Service management and Confluence for Data Center version not cloud. Is there any certification covering that?
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Hi When I try to export a Confluence page in a PDF format, I get a non-compliance Access Denied message. The functionality was previously working. Does anyone know what might be causing...
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Hi team, I have realized, that in some cases emails are expected to create new tickets in our ServiceDesk configuration, but instead are getting mapped to existing tickets. Apparently, this seems t...
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Hello everyone, hope you are doing well. I want to create a project in Jira Service Management based on the SLA established between two departments in my organization. According to this agreem...
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Hello, I using Jira Service Management for ticket creation and have set up a webhook to filter statuses such as "approved" and "closed." The webhook sends this data to global Automation. I’v...
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Hi Team, I need to auto-populate the Location and Entity asset attributes data into single-value Assets Object fields on the create screen in the portal, depending on who is creating the ticket. I ...
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Hi Everyone, We have recently encountered a scenario wherein our service have started recieving created tickets that are labeled as "raised this request via API" Usually we only have tickets ...
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Documentação de Integração entre Google Sheets e Webhook do Jira Visão Geral Esta documentação descreve como integrar o Google Sheets com um webhook do Jira usando Google Apps Scrip...
- Question
- api
- google-sheets
- jira-service-management
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...ould open the agent channel to be public but it says I don't have permissions likely because usually that is a private channel.
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Atlassian Community Events
| User | Count |
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| 38 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
| Tuesday | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT | ||
| July 29, 2025 5:22 PM PDT |