Jira Service Management board not showing up to other role than site-admin

[Dominic Asche]

I've recently created a Jira Service Management project with a board.

I'm intending to show the board to all users within the project, however it simply doesn't show up in the navigation.

The board:

• I've tried different filters. In my latest try it uses a shared filter, that was create by a user that is in Customer Role
• Customer Role does have sprint start permission, plus I've granted almost any sensful further 
• Even when I upgrade an user to admin it still doesn'T show up

What am I missing?

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Screenshot:

* left is the view with my admin account and on the right a screenshot from a different browser showing the view of an example user with the role Customer

[Christof Cuypers]

Hi @Dominic Asche 

Do all users within the project have the 'Jira Service Management Agent' role assigned, granting them access to all JSM-enabled features?

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[Dominic Asche]

Thank you for the great tip! Adding the user to the "Service Desk Team"-group indeed made the board appear. However, the issue is that this user is a customer and shouldn’t have the same permissions as a "Service Desk Team" member.

I’ve been trying to adjust the permission scheme to grant only the necessary permissions, but I haven’t figured out the correct settings yet. Do you have any experience with this or suggestions on which permissions to configure?