Community resources
Community resources
Community resources
Jira Service Management
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I am trying to solve for a recurring issue where customers are automatically being removed from the project that I work on due to inactivity. So for example, I have a customer who created a ticket &g...
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Ever since I installed the SCRUM template, it has gone into an eternal loop. The only way I can stop the loop is by selecting the Help icon and have the Help page that pops up on the righthand side o...
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hola buen día, alguien me puede apoyar, tengo un formulario en Sandbox y deseo replicarlo o copiarlo a otra instancia, en este caso seria a Producción, alguien me puede apoyar diciéndome como lo hago...
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We are facing a problem using the mail handlers, since when a user sends an email to an issue to leave their comment, it does not leave the information of who triggered it. This is im...
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I support a department with a wide variety of teams, needs, and functions. We collect requests from employees both internal and external to our department, as well as non-employees from around the wo...
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Hi, everyone! community atlassian , I need yours help. im trying make condition on SIL(power script). My target: Make condition, witch get value in field (select list), and next-> any ac...
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...n the request participant field. Below is our customer notification for Public comment. If i add "Customers Involved" value in below, all the replies goto all the request participants for all the r...
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Dears, what is the prerequisites and steps for upgrading Jira container version as all doc talk about the regular version
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Dear Community Members, I want to fetch “ResolvedBy” and “Resolution Comments” in JIRA automated email that will be sent to customers when their reported issues are resolved. I am u...
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Hello everyone I have created automation rules to clone tickets. When the rule runs, a notification appears on the screen with the message "Your automation is in progress". Is it...
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Is it possible in Opsgenie to to "prepend" the Entity name (and perhaps a colon delimiter) to the message text? That is, without having to modify the vehicle(s) we are using to convey t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello everyone, I just joined a company that uses Jira Software and Jira Service Management. However, it seems like they are working independently from each other. Is this possible? Even the usernam...
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Hola! Estoy analizando el armado de un proyecto nuevo, en el cual busco, que puedan cargar tickets tanto los usuarios internos de la empresa, como una lista extensa de clientes externos, a los ...
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I would like to be able to notify customers by auto commenting on the issue the amount of tickets that are currently ahead of them. The goal is to help users realise where they are currently in the q...
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Today I came back from my holidays and If I try to open a link to a ticket this error message appears. I didn't change anything to the configurations, but it's impossible working on any ticket. Any...
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I am trying to remove the old clients so they won't appear in Raise this request on behalf of section when creating a ticket. I've deleted the users from DIRECTORY - CUSTOMERS section ...
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Hi, We notices that we use "Jira Service Management-Premium" since March 2023. Bur we did'nt remember that's why? Can you tell that whisch user changed our Jira Ser...
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Hi, I am interested in giving ITSM with Jira Service Management Foundations certification. Can someone help me with the required details/ study materials for this. Are the links and resources i...
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Hi, We have service desk project "ITSM". I created a Services and Teams. Service Name: JIRA Team Services - Do Not Use Team: JIRA Team Members: 10 users If any user sel...
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Hello, i installed Discovery tool manager on a windows vm and an agent on a different windows vm (to test the tool). For testing purpose i disabled the firewalls on both VMs. If i force trig...
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Hi, I am trying to undrstand Are Confluence users - payed users? If i remove a user from Agent role but keep his access to Confluence will we pay for these users and can we give access to confuence ...
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Hello, I hope to maintain the current workflow in our Jira Service Management without making significant changes. However, I am interested in creating an automation rule. The rule should ens...
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Do I have this right? Using the mighty Jira, world conquering market leader, dropdowns can only contain static values entered at design time. You can't fill it in response to a user's role, or an en...
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Initially, my goal is as follows: When an individual is added to an issue in the Customer Portal under "Shared with," my intention is for them to gain access to the ticket. At present, the permissio...
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Hi Atlassian Community, I hope you are all doing well. We have recently moved our Opsgenie into Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/start-shif...
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| Subject | Author | Posted |
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| Tuesday | ||
| August 11, 2025 12:57 AM PDT | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |