Community resources
Community resources
Community resources
Jira Service Management
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Hi, I can currently login to my atlassian account via Google, but I want to login with a password, which I do not have/know and cannot reset. I've been away at my current company for 6 months, whic...
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Hi there, please help us solve the following problem. We set JIRA Automation rule as follows,it works in 'Team management Projects', but not in ’Enterprise management Projects’. Automation ...
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Hi, I'm having a problem with very occasional external customers emailing in and a ticket not being created for them, causing us to miss things that are time sensitive. 1. The most recent case I've...
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Hi, ¿is possible to get data from an endpoint using the method GET of the webhook on virtual agent? ¿is posible to receive data on chat of virtual agent?
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I have four teams in Operations. Alphas, Betas, Deltas and Gammas. Each team has a sync with the same JSM project. e.g. Alphas sync with Project 1, Betas sync with Project 1, Deltas sync...
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I have a Schema that contains all of our IT Assets. I also have schemas for our Antivirus environment. I have the reference working where I can select the asset name to link the two schem...
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I have Request Forms associated with Request Types that are visible on the Customer portal. I want these same forms to display when my internal users click the "create" button in JIRA when they selec...
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How can i create a major incident using JSM. I have only used Opsgenie before but it lacks the ability of creating automation when a incident is created.
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TL;DRs are in BOLD. Background: My organization's internal customers are accustomed to (and largely prefer) working out of email rather than navigating to ticketing portals. We have both JSM & ...
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Hello, I'm an admin for our team. Our team (roughly 30 of us) are currently using a JSM project (from a template) to work high level escalations. Jira is relatively new to us, and we have been...
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Hello. Appreciate all the incoming help! I am creating a rule in JSM Automation for our approval workflow. I would like to automate a comment that a request has been approved after it has be...
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Hi, I have noticed that in every ticket, the Knowledge Base (KB) suggestions are limited to 15 articles in agent view of the ticket. Is there a specific limit on the number of articles it can sugges...
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Hello, i have a Problem regarding the Jira Automation, where i can't seem to delete multiple (or singluar for that matter) Requests at once. I have set up a Automation in Confluence to create Tickets...
319 views 2 0 Deleted user November 25, 2024 -
Hello, i have a Problem regarding the Jira Automation, where i can't seem to delete multiple (or singluar for that matter) Requests at once. I have set up a Automation in Confluence to create Tickets...
272 views 1 0 Deleted user November 25, 2024 -
Hello community, I wanted to reach out to get some insights and possibly find a solution for a scenario we've encountered. Use Case 1: When a user submits a JSM request via the portal, they typic...
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In an effort to cut down time dealing with issues the end user could troubleshoot and possibly resolve themselves, I was wondering if it was possible to incorporate auto-replies with AI. An example u...
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Hi Team, In our neustarjsmuat instance, outgoing email notifications are enabled. I am receiving all the notifications when ever the issue is undergoing some changes. But still, some of the users a...
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As recently as late last week I was able to see the content of forms after they were submitted. When I logged on this morning we had a new submission, but when I click "view request in portal" all I ...
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I have an automation set up to create a new approval, but I received an error. Please see the attached image for your reference.
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When I raise one issue in my product support it will generate support id to my mail. I need to add that support id in the place of Jira key place is it possible or is there any other option
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Hi, Community! Effective incident management is crucial for minimizing downtime and ensuring quick resolution. Automating incident communications in Slack and Microsoft Teams can significantly stre...
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Hi Team, I work with Future Ticketing as a Support Desk Manager, and I'm looking to improve a specific area of the support desk. To clarify, we have two types of responses we can add to a ticket: ...
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Hello - My sprint burndown chat is displaying incorrect. The X axis is displaying story points in decimal numbers the trend line is not displaying. I have validated that my sprint start and ends are ...
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On my dashboard I want to create a pie chart which is grouped by the field "Organisation". But I can't find "Organisation" in the drop down menu under Statistic Type. How can I add "Org...
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Hi! I have two different request types with the same issue type. I want screen 1 to appear when I close one type of request, and screen 2 to appear when I close the other type. Moreover, I...
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| Subject | Author | Posted |
|---|---|---|
| February 11, 2025 3:50 PM PST | ||
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