Community resources
Community resources
Community resources
Jira Service Management
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Hi, Is it possible to store user-defined variables in the e-mail templates? We have an extra field solution text which we would like to store, but in the notification templates there are only a handf...
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Hi, I would like to add a picture to the e-mail notifications. So that the customer can always see who the mail has just come from and it gets a nicer look. Is that somehow possible?
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Hi All, We sometimes create issue queues that are only used for a few weeks and then deleted. I'm investigating an option to send a notification when a JSM queue is deleted, but it does not look li...
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...1st of October 2024. Not doing this will delay our ability to migrate you to the new Assets platform. Effected public Assets REST API endpoints are: POST /objecttypeattribute/{o...
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I have one field to use in Close ticket reason is required to issue transition experience, but i create issue it need, but i cant find any field, and i dont want use in create issue. &nbs...
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Hi All, I have JIRA project that has too many status. I would like to clean these up, but would like to know: Is there a way I can find out which status' have not been used / when the last time the...
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Hi all I seem to have two problems here but they look to be related: 1. Every time I click on "[System] Service Request" issue type, it automatically goes to AAA Request type, when I want DDD Reque...
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Hello, We want to enable team managed projects. Is there a way to stop JSM projects from being created? or stopping JSM projects automatically adding to the portal? Cheers, Ash
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If my 1st task is blocked for some reason, then can i put the 2nd task which is related to 1st one as dependent
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I try it with the following API Call https://developer.atlassian.com/cloud/customer-service-management/rest/v1/api-group-organization/#api-api-v1-organization-details-get &nbs...
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Hello, Anyone can help me in how to create a Cron Job to run an automation exmple: every 6 hours at 10:00 AM from Monday to Friday This article is not clear in the matter not helpful in how...
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Managing student inquiries and support requests efficiently is vital for ITI institutions, especially during exam seasons. Jira Service Desk offers powerful tools to streamline support processes, ens...
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Hi Team, I would like to add the field "Status" in the Edit issue. However, it is not listed in the available fields. I can see a message : Can't find field? Not all fields are currentl...
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Hi Experts, I have running Jira Service Management cloud trial version. Eg domain is Jirahelpdesk. i would like to test integration between JSM and opsgenie. Thus when i tend to ...
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I've created a set of auto-responders when issues are created at certain times by using Automation from JSM. I would like to pull the name of the current on-call individual from OpsGenie. I ha...
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When typing the summary of my request on a Jira Service Management request form, we have a knowledge base article that populates when we enter key words "password" for password reset knowledge base a...
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I have a single value drop down custom field which needs a null value included in the list of drop-down options. How do I do that?
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How do I set up an email notification where a user fills out a form that is tied to a project and the information within the form gets sent over to an email address?
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Hi all, We currently embed a tool (iORAD) for clickable learning content and embed it into JIRA Service Management (Screenshot). Might be an easy questions to answer but how do i increase th...
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Recently we have been testing out the deduplication feature for repeating alerts. In principle, it’s a good idea - I don’t want many duplicate alerts telling me my virtual machines are dying when on...
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What are the plans to release a chat feature embedded into jsm
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I am trying to add 2 smart values and then divide it by 2 to set a 3rd field value. I am using the following to try and just add the 2 numbers but it isn't working: {{#=}}{{issue.Person ...
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Hi there, I've been setting up our company's Service Portal, requests, etc. Initially, we thought we'd want to make it mandatory for our customers to sign-in to use the Portal (this has benefits suc...
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DATA CENTER - JSM 5.13 and Scriptrunner Customer's Organization and Assets object attribute Company Name are exactly the same. I have a custom asset object field set up, selects by attribute Compan...
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Atlassian Community Events
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| 38 | |
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| Tuesday | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |