Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I have JIRA project that has too many status. I would like to clean these up, but would like to know: Is there a way I can find out which status' have not been used / when the last time the...
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Hi all I seem to have two problems here but they look to be related: 1. Every time I click on "[System] Service Request" issue type, it automatically goes to AAA Request type, when I want DDD Reque...
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Hello, We want to enable team managed projects. Is there a way to stop JSM projects from being created? or stopping JSM projects automatically adding to the portal? Cheers, Ash
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If my 1st task is blocked for some reason, then can i put the 2nd task which is related to 1st one as dependent
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I try it with the following API Call https://developer.atlassian.com/cloud/customer-service-management/rest/v1/api-group-organization/#api-api-v1-organization-details-get &nbs...
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Hello, Anyone can help me in how to create a Cron Job to run an automation exmple: every 6 hours at 10:00 AM from Monday to Friday This article is not clear in the matter not helpful in how...
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Managing student inquiries and support requests efficiently is vital for ITI institutions, especially during exam seasons. Jira Service Desk offers powerful tools to streamline support processes, ens...
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Hi Team, I would like to add the field "Status" in the Edit issue. However, it is not listed in the available fields. I can see a message : Can't find field? Not all fields are currentl...
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Hi Experts, I have running Jira Service Management cloud trial version. Eg domain is Jirahelpdesk. i would like to test integration between JSM and opsgenie. Thus when i tend to ...
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I've created a set of auto-responders when issues are created at certain times by using Automation from JSM. I would like to pull the name of the current on-call individual from OpsGenie. I ha...
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When typing the summary of my request on a Jira Service Management request form, we have a knowledge base article that populates when we enter key words "password" for password reset knowledge base a...
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I have a single value drop down custom field which needs a null value included in the list of drop-down options. How do I do that?
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How do I set up an email notification where a user fills out a form that is tied to a project and the information within the form gets sent over to an email address?
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Hi all, We currently embed a tool (iORAD) for clickable learning content and embed it into JIRA Service Management (Screenshot). Might be an easy questions to answer but how do i increase th...
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Recently we have been testing out the deduplication feature for repeating alerts. In principle, it’s a good idea - I don’t want many duplicate alerts telling me my virtual machines are dying when on...
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What are the plans to release a chat feature embedded into jsm
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I am trying to add 2 smart values and then divide it by 2 to set a 3rd field value. I am using the following to try and just add the 2 numbers but it isn't working: {{#=}}{{issue.Person ...
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Hi there, I've been setting up our company's Service Portal, requests, etc. Initially, we thought we'd want to make it mandatory for our customers to sign-in to use the Portal (this has benefits suc...
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DATA CENTER - JSM 5.13 and Scriptrunner Customer's Organization and Assets object attribute Company Name are exactly the same. I have a custom asset object field set up, selects by attribute Compan...
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I've already tried modifying the query to fetch the data using SQLite with something like this: printf('%02d:%02d:%02d', AVG(time_in_status) / 3600, (AVG(time_in_status) % 3600) / 60, AVG(time_in_st...
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I know how to list the assets assigned to the reporter as a drop down where the user can select one or many assets to attach to a ticket. However, I'm looking to see a list of all the assets as...
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Hello, it appears that every time I make a change to a Form, it gets automatically deleted from the requests type(s) it's embedded in. This is really annoying and doesn't make sense, becau...
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Having trouble creating a component in Jira.
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Good morning I have a question about automations. I've created an automation to open a new ticket in another project when the status changes. As for that, everything is ok. The issue occurs ...
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| 35 | |
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| 20 hours ago | ||
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| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |