Community resources
Community resources
Community resources
Jira Service Management
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I have two transitions in workflow: reassign and done. When I moved the ticket to reassign, I created a pop-up screen containing the due date. now Due date to be set after 2 days when...
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Hello, we are using Jira service management. When an issue is resolved/closed the commentsection in the issue is disabled. Hence the customer is still able to send ...
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Hi all, would love some help understanding permissions, what I think I understand right now is Org Admin - Configures Site Access - allows changes to a particular site, like domain name etc. And Te...
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I want use ITSM to check the status of my device and use the booking device, I'm looking for AssetsIT in marketplace, I can do without it with ITSM?
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I'm setting a different screen for the "Change ticket" operation, I've limited the permissions of who can change the ticket, but I don't know how to display this screen
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Hello, I recently started the learning path "Configure Atlassian tools for effective service management" In the last module, "Monitor SLAs and requests with JQL functions," I believe there is an er...
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Have a team-based project that does not set the Response timestamp and am not able to set the Resolution. Do I need to create the Response status and workflow? Have tried different templates and st...
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Hello, is it possible to autosave written texts in JIRA-forms? When we miss to click on the savebutton and navigate to another page or issue the written text in the form dis...
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Our support portal has suddenly stoped working, anyone know what may have happened?
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The Incident Playbook: The Art of Major Incident Response In today's fast-paced digital landscape, organizations must be prepared to swiftly and effectively respond to major incidents that can disr...
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In the JIRA widget, the search widget is kind of clunky as you need to provide a list of terms to the user that exposes all of the request types. It seems like a pull down list of request types would...
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Hello, I’m currently working on a validation rule in Jira Service Management to manage reserved time slots for maintenance activities. The requirements are as follows: 1. Reserved Time Slot Validat...
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When cloning an issue, what screen is automation using exactly? When I use automation to clone an issue, it creates the issue but the screens are not using the same screen as the trigger issue and ha...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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Hey everyone, I'm undertaking a project in which I'm tasked with revamping our ticketing system and integrating other teams (Security and HR) within Jira. I have crated this workflow and built out...
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Hello! I created a form, linked the fields to Jira and I know that they are there - I currently have automation running off of their values conditionally and successfully. But they do not show up as ...
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Hi, I'm a client of an enterprise that uses Jira Service Management. I can open tickets and view existing tickets for the enterprise I work for. Frequently, I have to access all open tickets...
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Hello, I am looking for a solution where customers can log into a portal of some sort and this will allow them to see active alarms for there project and reporting. Anyone have any suggestions? &nb...
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I have questions regarding widget. I want to know how we can allow customers to access our account through Widget? How we can work with widget, How customers can send us email without logging in. ...
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Hey, y'all. I'm very, very new to administrating Opsgenie and stuck on something specific right now. What I'm trying to do is set up a schedule that lasts for a few days that allows our leadership t...
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- opsgenie
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When I try to change my subscribtion ( which was a trial previously, now it's a paid one) from premium to standard, it's opening a page where I can choose Free or Standard, but when I select standard...
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Hi, I am getting a following error "You are editing a draft workflow. The step 'Escalated' has no outgoing transitions in the Active workflow, so you cannot add any outgoing transitions in t...
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As the title suggests, looking for a way to create unique portals for our customers. We are a consulting type business, so our customers send us requests to process things like their new hires,...
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If i create a ticket and assign another reporter than myself, the reporter i assigned dont get notifications. Nether if i change reporter after the ticket is created. i would like the notifica...
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Hi all We use the solution to work as the service desk for tickets for internal IT issues. I have tested and this works, when I make a comment that's customer viewable users get the email. W...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |