Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have downloaded the new version of the discovery tool (version 7), which includes two folders: one for the discovery tool and another for the discovery agent. I’ve set up the discover...
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why the IntelliSense on request type doesn't show? is there other way to the Request Type on condition? I need to use it for the report
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Hello Community! We want to manage Desktops with their accessories called Keyboard, Monitor, Mouse, so wanted to know the best practices to implement in Jira asset management. We were going to...
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I am trying to create a ticket in Jira via Boomi Integration .I used Jira connector and Url : "http://jira.atlassian.com" But it shows as The test run for Jira connector...
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Hi everyone, I have an inquiry about the request type and issue type When customer submit a ticket via Jira customer portal, it will link with a request type. In case, customer wants to ask about i...
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I have found that if my workflow for a support incident assigns a ticket to a reporter (i.e. someone who ONLY has portal access, and does not have a Jira license), then customer notifications stop wo...
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I need to know what is the maximum number of requests per user in the standard plan in Jira Cloud per minute
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We would like to make our web application to directly create a Service request or report an issue to Jira Service Management. Is there a way to do this?
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Hi, Community! I am looking for a solution on how to create a duplication of tickets per site ( customer name - there is a custom field for it) when I need such duplication to happen at specific sta...
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Mi duda es saber si es posible cambiar el campo prioridad de una incidencia de manera dinámica en base al impacto y a la urgencia. en mi espacio de trabajo tengo 5 prioridades 1 de ellas est...
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Going through the menus: Projects / [Project Name] / Project settings / Summary Within the Summary page, the Priorities are listed as follows: Priorities Priorities are ...
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Basically I want to extend upon this: https://community.atlassian.com/t5/Jira-Service-Management/Automation-Rule-transition-waiting-for-support-to-waiting-for/qaq-p/2072503 However.. I only wan...
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Hi, I have created a custom field that is shared between different projects and screens and has different context values. This means that the Reporting Type field has different values in other pro...
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Hi Team, We have noticed that in the JSM tickets only the reporter of the ticket is getting updates posted by our team working on the ticket. Situation: Sometimes after shift handovers on c...
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I would like to create a calculated custom field resulting of the next operation. timespent (obtained from the worklog) * cost per minute (this is always the same = calculated custom field Th...
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Hi Team, We have noticed that adding new customers to an existing project is a functionality which is not limited to just admins and it is causing some misinformation in projects where just a user i...
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Hi Team, We are getting the notifications for the migration of the Opsgenie setup to JSM. Kindly help me with the below queries: We are currently using the Opsgenie system for on-call schedules wi...
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Hello everyone I'd like to change that image in banner section of customer portal but i cannot do it well, because idk which is the size of that... if anybody knows it, i'll so thankful.
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Hello! I have setup an automation to let customers know that because their ticket was submitted during off hours(weekends), they will have limited support. The automation is o...
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We have a team-managed service project and are using the REST API to upload attachments to a ticket using 'rest/api/3/issue/{issue_key}/attachments'. We add a customer-facing comment to the tic...
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I am trying to create a custom field appear/allowed to be written by the requester when an answer from a previous custom field is chosen. It is similar to a Cascading Field where the first field has ...
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Hi the community, I would like naming the label dashboard, with the first name or the last name of the user Jira authenticated. is it possible or is it only the static label thk
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It seems like every time this website makes a change it is something that impacts its users in a negative way. The Assign to me button on the Create issue page has recently been move...
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Am I able to run a query to see which issues were created in the JSM portal, versus which issues were created in the Jira backend? We are trying to determine how many devs are submitting incidents u...
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We would like to add the responder added to the report.
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Atlassian Community Events
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