Community resources
Community resources
Community resources
Jira Service Management
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Hi There, I am relatively new to setting up automation in Jira and I am currently testing how well the Assets section of Jira works and what it is capable of doing. I have created some automati...
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If organisation X raises a new ticket and I click into it, I want to see all of their open tickets so I can determine if this is a duplicate ticket or related to any of their other tickets. How...
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Hi All, I have created teams and services. Service1: JIRA India Team Service, Team1/Responders: - JIRA India Team Service2: Infra India Team Service, Team2/Responders: - Infra ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I'm reasonably new to JSM and have Admin permissions (org admin). I created a sandbox and copied the data as instructed in documentation in Atlassian. Furthermore, was able to import Auto...
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I have an automation that works inside a sandbox version where I recieve an emailed request (this is automated aswell and will always be formatted the same way) and takes the information from the des...
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I experience both flickering and jumping in the interface when opening and browsing through attachments in Jira. It started just a while ago and doesn't stop. I can't seem to fins why this happens, b...
- Question
- cloud
- jira-service-management-cloud
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Need to find a Solution for Starting the SLA. We wanted a SLA to be started once an Date Field is Updated. For Eg: Field Name ==> Last Date for Submission = 09/27/2024 I need the SLA should ...
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Hello everyone, i have a custom field (checkbox) with 9 options. When any of these options are selected, an email is automatically sent via a post function. Now my problem is: For up to ...
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Hi, dear community, I'd like to extracta a list of users we have in Confluence only and who re active. Meaning - to see for how many users are we currently paying in confluence. What setting ...
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Is there possible way to change or add another field depends on choosing on dropdown? on requestor portal when creating a request. Example: when I select Option 1 on drop down, auto add of...
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We have already a working JIRA Freshdesk integration. But JIRA tickets created from Freshdesk are missing the reporter, creator or initiator field even though drilling down in the Freshdesk informati...
- Question
- automation
- cloud
- database
- freshdesk
- halp
- +1 more tag...
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Hello. Perhaps someone can suggest a solution for this situation? I want a user-pick field that lists particular users, but those users would NOT get a Customer access to the Project, because I need...
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Dear Community, I am at a bit of a loss. How can a customer who has submitted a ticket via the service portal and subsequently delete the attachment? I have already checked ...
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Hello team, We have to extract key fields including subject and ticket number from a SNOW email notification into Jira Service Management. The key objective is to extract key fields from the email b...
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Hi I am automating as in the attachment, but it gives an error. Can you help? In the Service Desk project, I want a ticket to be created at the date/time I want and its status to be "on hold".
- Question
- admin
- administration
- automation
- cloud
- issue
- +6 more tags...
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Hi All, Is there an option within the JSM Platform to send out mass emails to all users within different organizations setup? Vikas
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Hello Everyone! I want customer to input Either Yes or No in one of the custom field I have. I don;t want to create a radio/Check box field type. I want the field type to be short text & somehow...
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Hello, I'm trying to understand if the following scenario is achievable. Currently, when a Jira Service Management (JSM) issue is created, an email notification is sent to all our em...
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I've set up a Jira Service Management product and documentation is leading me to a dead end. Can you provide step by step instructions on how to do this: customer emails help@company.com t...
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We have lots of customers configured as Organizations in Service Desk. Jira sends email notifications in format e.g [JIRA] (DS-3414) Products add to manual collection not working I want to upda...
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I'm having problems with a template to create issues on Jira.. The steps from the template are straight simple: - Pick a Jira account (mine) - Select a Jira domain (https://company.atlassian.net) ...
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I am trying to solve for a recurring issue where customers are automatically being removed from the project that I work on due to inactivity. So for example, I have a customer who created a ticket &g...
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Ever since I installed the SCRUM template, it has gone into an eternal loop. The only way I can stop the loop is by selecting the Help icon and have the Help page that pops up on the righthand side o...
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hola buen día, alguien me puede apoyar, tengo un formulario en Sandbox y deseo replicarlo o copiarlo a otra instancia, en este caso seria a Producción, alguien me puede apoyar diciéndome como lo hago...
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We are facing a problem using the mail handlers, since when a user sends an email to an issue to leave their comment, it does not leave the information of who triggered it. This is im...
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