Community resources
Community resources
Community resources
Jira Service Management
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Hello, my fellow community members, I am running into a regex issue when trying to parse some information from an email - description of the ticket. I have tried a few things but keep getting error...
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We’ve noticed the new Jira app no longer includes the Zoom link option, which limits stakeholders and on-call team members from easily joining calls. Has anyone else encountered this issue? This forc...
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I am new to Jira Service Management. the web version is good to use. As part of exploring, I installed Jira Cloud app in iPhone & in Microsoft Teams. Is there any additional licensin...
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We have a lot of JSM tickets that are created from Jira/Opsgenie Alerts but the Jira tickets don't have a link back to the Alert. If you enable Incident Management in a JSM project, the request types...
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In the title bar where it says Jira Service Management, when i click on here a dashboard is displayed. How do I choose a different dashboard than the one it automatically displays?
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I created two child boards from a preexisting board. I want to start managing the sprints differently for each of these boards. Create separate sprints, start times, end times, etc. I can manage the ...
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Hi, Is it possible to require the request participant field to be populated before a customer comment can be added?
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Is there a way to display help center announcements when users are viewing their request. Currently the announcement only is displayed on the project portal homepage. I would like for the users to se...
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Hello, yesterday when one of the agents wanted to transition the status of one of the company's projects (A transition that activates an automation that generates a ticket in another project and link...
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Hello! Any help is very much appreciated! I'm trying to make several automations for different applications under different request groups that aren't all selected at the same time or can all be sele...
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Hi, In the default notification scheme of my project there is a system notification that sends an email when a issue is created. Is it possible to customize the body of this email? By default th...
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We use Kobotoolbox for datacollection. We want to import the data from Kobotoolbox into a Jira ticket. Does someone has expierence with this?
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Hi, as far as I understand the instructions in this page, it is only possible to use selection lists for the conditions of conditional sections. Instead, I would like to use the content of a hidden...
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1. I would like to have % completion status of child issues in Plan timeline view. 2. Scope Tab is missing in timeline view in Jira Plan
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Hi, I'd be keen to understand if there are any UK based organisations, public sector or private who have implemented a CMDB using the JSM Assets module. This is something my organisatio...
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If I use the restrict requests functionality like on: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ Can customers still view ...
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When the body of a comment contains xml code, it is filtered out. when used in the "send email" action. I've created an automation which sends an email notification whenever a comment is added to a ...
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Can we load 8000 cascade value in jsm
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I've begun to use the "Advanced" custom fields of "Message custom field (for view)" (and for edit), but recently I've been trying to add them onto the screens that are used in Transitions, not just t...
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Hello. I want to make an automation that works this way : 1) An issue is transitioned to another status (for example, Waiting for answer). 2) The status attribute of an asset object filled ...
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I have created a "Team managed" type project. I need one of the request types to not be visible in the client portal. In the case of "Team managed" I do not see the permission scheme options that I...
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Hello, I am trying to add service stakeholders to an incident. I have added two service stakeholders to a service. Furthermore, I select the affected service in the incident, but the stakeholder fie...
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Hi, When connecting to the portal https://atbalsts.kultura.lv using FireFox, I get the message "We couldn't load the content in this help center". Login was successful using private window. With EDG...
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I referred the below article and tried with the mentioned script to create table. Article: https://confluence.atlassian.com/jirakb/users-unable-to-create-a-table-within-a-jira-software-description-...
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |