How to restrict access to open Jira Service Management portals based on user domains?

[David Martínez López]

Hi!!

In my Atlassian instance, I have two open Jira Service Management portals, where users automatically log in with their corporate email if they belong to an authorized domain.

1️⃣ Internal Portal → Only for employees with a specific domain (e.g., @mycompany.com).
2️⃣ External Portal → For customers and vendors with external domains.

The issue is that both portals are configured as open, because if I set them to "internal" or "restricted," users who currently have access would lose it. I don’t want to change this behavior, but I do want to prevent external users from seeing or accessing the internal portal, and vice versa.

Since users log in with their email, is there any way to restrict portal visibility based on the user’s domain without affecting the open access setup?

Any suggestions or workarounds would be greatly appreciated.

Thanks in advance.

[Aanchal _ · Accepted solution]

Hi @David Martínez López 

My name is Aanchal and I am one of the Support Engineers in Atlassian.
I understand that you're looking to control the access of the portal to some specific domains.

You can control this with the help of customer access settings. You can go for "Use approved domains to grant internal customers access to the help center with Atlassian accounts"

Please refer - https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/

Additionally, there are 3 types of access settings you can configure for your portal. You can:

• allow access to anyone on the web

• allow access to specific customer groups

• restrict access to only customers who have been directly invited to your project by agents or admins.

You can refer to this document for more details - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

For granular permissions, we have the below feature requests in place. We encourage you to kindly vote for these feature requests:

https://jira.atlassian.com/browse/JSDCLOUD-15692
https://jira.atlassian.com/browse/JSDCLOUD-10750
https://jira.atlassian.com/browse/JSDCLOUD-16750

I hope this helps :) 
Should you have any further queries, please feel free to write us back, always happy to assist :)