Community resources
Community resources
Community resources
Jira Service Management
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How can we define SLA for the transition of statuses between two status in JIRA or JIRA service desk? For instance, if we say that time between ticket or event identified as an event of inte...
- Question
- jira
- jira-service-desk
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Our customer support (email only) tends to be team-based. Typical flow is: One engineer at the customer sends an email, and cc's a number of their colleagues. These colleagues need to be kept on c...
- Question
- jira-service-desk
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We currently have a service desk for a project. There are a few issues there that were created by admins or full JIRA users. We now want to be able to add customers to those issues so they get notif...
- Question
- jira-service-desk
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I am kinda impressed that ticket that we are marking as resolved on SAC do appear as "resolved by customer" which indicates that this was not a flaw in the product. In most cases I do have support t...
- Question
- jira-service-desk
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I currently use nFeed to validate some user input on create issue and add some read-only data. How can I do the same with Service Desk?
- Question
- jira-service-desk
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So say I have a field that the client has access through a request type. (So the field is in the 'visible fields' section). Is there any way to make it so that field is editable internally (by agent...
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Hi Does anyone know how to create a queue that only shows a specific customer request type in JIRA Service Desk 2.0? I can create one to show only specific issue types, but I am reusing one issue t...
- Question
- jira-service-desk
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Since Service Desk issues are based on predefined SLAs, field "due date" is no longer applicable at customer portal level. Is there a way to propagate the SLA(time to resolution) value to the cloned&...
- Question
- jira-service-desk
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With JIRA Service Desk v2.2-OD-08-D20141208... when "Service Desk Customer - Portal Access" has permission "Browse Projects" (the default), a service desk customer can see all portals, via servi...
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How to see in Jira Service Desk all issues where Channel = Portal ? Because It's can be a good KPI for us ... Channel = Email Channel = Portal
- Question
- jira-service-desk
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We are new to JIRA and Service Desk. We have set up a Service Desk as a test, and a few Projects to see how they function. Our division is how Service Desk and it's related Project relates to develo...
- Question
- jira
- jira-service-desk
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JIRA service desk override the permission of my user, so I can't edit the time working on an issue. right.png
- Question
- jira-service-desk
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I would like to automatically create issues onto JIRA so that someone doesn't have to add it in periodically so that certain periodic tasks can be tracked .. How can I do this ?
- Question
- jira-service-desk
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Is it possible to disable this link? Service Desk Feedback link.PNG We are hoping to avoid any confusion by our staff who may try to use this thinking that it sends the feedback to the Service Desk...
- Question
- jira-service-desk
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What would be the JQL to search for members of the "Request participants" custom field that it's created after enabling the JIRA Service Desk add-on
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Hi, I download the sample image from this page ( https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+share+your+service+desk) to test branding, however it only populates the 2nd bar (...
- Question
- jira-service-desk
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I have Jira instance of more than 200 projects. Need to configure Holidays for the year 2015. Is there a way to do it for all projects at a time using sql scripts or any other third party tools...
- Question
- jira-service-desk
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How request types can be added in customer portal in Jira service desk? I checked it at "https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+types". But its not clear so I was n...
- Question
- jira-service-desk
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Hello, In service desk v2. context, i am looking for a way to filter a kepler custom DBCF field's data, based on the issue's reporter (user). sample query: select distinct su...
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I have a issue with customer portal (in a service desk). When I want to access to the portal, i see a blank page. Captura.PNG I'll try to stop/start JIRA, deleting the folders .osgi plugins and .b...
- Question
- jira-service-desk
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Hi , How to configure auto assign for Group based on Issue type for example : If the issue type is ITSupport , I got group called ITSupport ( Include 6 users ) once custome...
- Question
- jira
- jira-service-desk
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We have a JIRA Service Desk project and we would like Collaborators to be able to track the time they spend working on this issues within the JIRA Service Desk project. Is this possible?
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I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continu...
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I have a lot of service desks and I only want a few in the Help Center.
- Question
- jira-service-desk
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Is is possible to tag a service desk customer in an issue comment (example: @johndoe)...or does the customer have to consume a user/JIRA license in order to be mentioned in tags?
- Question
- jira-service-desk
- jira-service-desk-cloud
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