Community resources
Community resources
Community resources
Jira Service Management
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Hello We are trying to use Service Desk to provide UI for Customer so they can add issues to the Project Queue. The problem we have is once we have a project setup with permissions and roles, ...
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Dear All, I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well. But we cannot set it up in Service Desk, due the following error: When I try to add a...
- Question
- group
- jira
- jira-service-desk
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The documentation for the global enabling of public service desks does not match JIRA cloud. The same is true for captcha. Searching in administration finds an entry for captcha but the page loaded d...
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Is there a possibility for an agent to order the queues individually, and not have to predefine the order? It doesn't seems like it's possible, out of the box, like in JIRA native.
- Question
- jira-service-desk
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I'm new to the "Service Desk", but I have it operational... there's one key piece of information missing from the customer portal under "My Requests" - The JIRA ID (Reference). This is availabl...
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Hi, We would like to implement Service desk feature for our business. What is the difference between JIRA SERVICE DESK USER and CUSTOMER. Here i'm expecting the person as CUSTOMER who raises t...
- Question
- jira-service-desk
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The question applies for the people that already had JIRA and Service Desk before the new licensing pricing model. Do they should be worried that, at some point, they will be forced to move to t...
- Question
- jira-service-desk
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Can I authorize all accounts of the customer group to display all the requests ?
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Hi All, I have faced one problem following below picture. When I access to service desk, it keep showing this error called 'Request Form contains configuration errors' how I can solve this problem? ...
787 views 1 0 Deleted user January 19, 2015- Question
- jira-service-desk
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Hi, We're about to have 5000 staff use JIRA Service Desk. We'd like to start to collect their feedback on the new customer portal. How can I add a link to a JIRA Issue Collector that goes into our d...
- Question
- jira-administration
- jira-service-desk
- server
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Can i create different Issue schemas for different issue types in a single project.
- Question
- jira-service-desk
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One major annoyance I'm having is the inability for managers to not take agent seats for service desk. I just want managers to have access to service desk reports, they will not be servicing tic...
- Question
- jira-service-desk
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If a customer is added as participant to an issue, how does the added participant actually access the ticket? I do not see the "shared" issue on the "My Requests" screen; only the issues I reported. ...
- Question
- jira-service-desk
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This is specifically around Service Desk although that uses JIRA workflows underneath so I'm hoping this is quite straightforward. The standard SD workflow means that if an issue is in state "Waitin...
- Question
- jira-service-desk
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We want to change the verbiage of email notifications sent by our Ondemand instance of Jira. Can that be done? If so, how? Thanks!
468 views 1 0 Deleted user January 15, 2015 -
hi! at present moment i have at least 25 customer potals, some of them is not really in use. empty. but they exists in help center. so usefull portals mixed up with totaly useless, i want to r...
- Question
- jira-service-desk
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I am using JIRA Service Desk 2.0.4. I need to put my custom fields in the customer portal. How I can configure this? Also, I need to customize (e.g. show/hide) custom fields based on first custom fi...
- Question
- jira-service-desk
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Hello, our HelpDesk requires collaboration JIRA Service Desk with a data source - i.e. list of terminals. Our developers are able to implement a new plugin to JIRA to obtain data. Is there any opti...
- Question
- jira-service-desk
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Hi, I noticed that if you move an issue from one SD to another, the customer request type is set to "no match" even though we only use one request type for all our SD's which is mapped to the same i...
- Question
- jira-service-desk
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Good day! The demo ended JIRA SD, requested a new license, has introduced a new key is no longer swear, but I can not create a new query, writes no license. If I overload Jira it does not run, and wr...
- Question
- jira-service-desk
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How can we define SLA for the transition of statuses between two status in JIRA or JIRA service desk? For instance, if we say that time between ticket or event identified as an event of inte...
- Question
- jira
- jira-service-desk
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Our customer support (email only) tends to be team-based. Typical flow is: One engineer at the customer sends an email, and cc's a number of their colleagues. These colleagues need to be kept on c...
- Question
- jira-service-desk
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We currently have a service desk for a project. There are a few issues there that were created by admins or full JIRA users. We now want to be able to add customers to those issues so they get notif...
- Question
- jira-service-desk
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I am kinda impressed that ticket that we are marking as resolved on SAC do appear as "resolved by customer" which indicates that this was not a flaw in the product. In most cases I do have support t...
- Question
- jira-service-desk
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I currently use nFeed to validate some user input on create issue and add some read-only data. How can I do the same with Service Desk?
- Question
- jira-service-desk
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