Jira Service Management

is there a way to view all tickets an agent has worked on (not just the one that are currently assigned to them)?  For example if Agent A worked on a tickett but could not resolve it and they as...

• Question
• jira-service-desk

Dear Atlassian Support, I backuped the Jira XML file + Attachment folder. Then i Import the Files in a Fresh Jira installation for some reason the folder wich the Attachment are in doesnt create ne...

• Question
• attachment
• import
• install
• jira
• jira-service-desk
• +1 more tag...

HI,   Any help with migrating Manage Engine to JSD?

• Question
• jira-service-desk

I have serval issue types that we no longer use, but I do not want to remove these as they are linked to close tickets. However, is there a way not to show them on the Type drop-down field? Thank y...

• Question
• jira-cloud
• jira-service-desk

I want the service desk users to select from the components list and not have the ability to create one by typing in a component. Is it possible to add a restriction to the components field? Thank ...

• Question
• jira-cloud
• jira-service-desk

Scenario: I woudl like to publish release notes on our product as KB articles in order to help our users when they are raising tickets.    Limitation: It seems that I can only link my Jir...

• Question
• confluence
• jira-service-desk
• knowledge-base
• permission

We upgraded our JAMF Pro this morning which also upgraded Apache Tomcat and Java. JAMF Pro and JIRA use the same Apache Tomcat service including configuration. Since This upgrade occurred the JIRA s...

• Question
• jira-service-desk

HELP!   I've read through this similar (recent) post, but emails into Service Desk have just stopped for my org. Anyone else know of recent changed/settings to check? https://commun...

• Question
• jira-service-desk

We purchased 3 licenses under SEN-9651647, when I downloaded the license it was one file. We liked the product so we purchased 21 more licenses SEN-980579-SEN-9809599, when I downloaded the license i...

• Question
• jira-service-desk

We have a help desk, and are looking to start using service desk. A question I have is between all the different JIRA products is there something we can easily set up so that when they are receiving ...

• Question
• jira-service-desk
• confluence
• confluence-cloud
• jira
• jira-administration
• +1 more tag...

Since yesterday we've been having problems with Automation function. Our rules were disabled and our tickets are not bringing all of the information required from custom fields!

• Question
• jira-service-desk

There have been no updates performed or anything altering the server over the span of the past few weeks, but yesterday, all of a sudden, my Service Desk queue is a blank page... A quick Google sear...

• Question
• jira-service-desk

For the the customer notification I'll try to add the "support@neucom.de" email adress. Therefore I'll have to verify the domain "neucom.de" I added the file on the root folder:

• Question
• domain
• jira-service-desk
• verify

Hello, I'm new on developing JIRA plugin. I'm trying to write a customized authentication to integrate our company's SSO (Single Sign-On) with JIRA Service Desk, so that the users from our...

• Question
• authentication
• jira
• jira-service-desk

Hello,   Currently all of our co-workers use SharePoint to submit a ticket. As we want to move to JIRA Service Desk, but also keep things easy for the co-workers, we want to include JIRA Servi...

• Question
• jira-service-desk
• sharepoint

Hello! I need to create a newtemplate from our custom service desk project. How can I do this?

• Question
• jira-service-desk
• template

We created a custom checkbox field in our New Employee form but it shows the checkboxes one under another rather than side-by-side. Anyone know how to change that appearance?

• Question
• jira-service-desk

Hi,  My JIRA on-demand system is on timezone GMT(-5:00) Newyork. Our support team work in CST time zone . Issue : Morning our SLA works well until 1:00PM CST then it does'nt fire at all . Atta...

• Question
• jira-service-desk

hi there, after long discussions with Atlassian it turned out that it is not possible to define a "follow the sun" SLA in JIRA service desk out of the box. Situation: We have agents in europe and ...

• Question
• jira-service-desk

Could i kinldy request Atlassian"s view on the use of FREEBSD as the OS for JIRA Service Desk. Sincerely appreciated

• Question
• jira-service-desk

I've tried to upgrade ServiceDesk to a new version. The installer runs the install of SD v. 3.8.1 and finishes it. After copying the modified files (like server.xml ) I restart the service and Tomcat...

• Question
• jira-service-desk

Hi All, I'm approaching Jira service desk for the first time, I'd like to know where I can put all the information related to an Organization, like Address , city, main contact etc. thanks Flavio

• Question
• jira-service-desk

Hi all, Original email message from the customer is not sent with the reply. How can you change this in the system? Thanks Tim

• Question
• jira-service-desk

We have a public read-only JIRA for showing customers bugs/improvements in our product. We also have Service Desk and use the customer portal to allow them to create service desk issues. The proble...

• Question
• jira-service-desk

Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent: Updated not...

• Question
• jira-service-desk
• notification