Jira Service Management

Is it possible to disable this link? Service Desk Feedback link.PNG We are hoping to avoid any confusion by our staff who may try to use this thinking that it sends the feedback to the Service Desk...

• Question
• jira-service-desk

What would be the JQL to search for members of the "Request participants" custom field that it's created after enabling the JIRA Service Desk add-on

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I download the sample image from this page ( https://confluence.atlassian.com/display/SERVICEDESK/Customize+and+share+your+service+desk) to test branding, however it only populates the 2nd bar (...

• Question
• jira-service-desk

I have Jira instance of more than 200 projects.  Need to configure Holidays for the year 2015. Is there a way to do it for all projects at a time using sql scripts or any other third party tools...

• Question
• jira-service-desk

How request types can be added in customer portal in Jira service desk? I checked it at "https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+types". But its not clear so I was n...

• Question
• jira-service-desk

Hello,  In service desk v2. context, i am looking for a way to filter a kepler custom DBCF field's data, based on the issue's reporter (user).  sample query: select distinct su...

• Question
• addon-com.keplerrominfo.jira.plugins.keplercf
• jira-service-desk
• kepler

I have a issue with customer portal (in a service desk). When I want to access to the portal, i see a blank page. Captura.PNG I'll try to stop/start JIRA, deleting the folders .osgi plugins and .b...

• Question
• jira-service-desk

Hi ,  How to configure auto assign for Group based on Issue type for example :  If the issue type is ITSupport  , I got group called ITSupport ( Include 6 users )  once custome...

• Question
• jira
• jira-service-desk

We have a JIRA Service Desk project and we would like Collaborators to be able to track the time they spend working on this issues within the JIRA Service Desk project. Is this possible?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continu...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud
• jira-software
• kanban

I have a lot of service desks and I only want a few in the Help Center.

• Question
• jira-service-desk

Is is possible to tag a service desk customer in an issue comment (example: @johndoe)...or does the customer have to consume a user/JIRA license in order to be mentioned in tags? 

• Question
• jira-service-desk
• jira-service-desk-cloud

In Site administration > Users, i use the Type dropdown menu and select Service Desk Users.  This displays a list of users.   Where does this list get defined and can I manage it? Site...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

If IT developers and technicians are defined as collaborators, then how can we measure their input in SLA when we cannot assign an issue to a collaborator? How do you suggest we measure 2nd level su...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I have tried using the script found on this page written for a JIRA 4.4 question: https://confluence.atlassian.com/display/JIRA044/Setting+Priority+field+value+based+on+customfield+value I am in th...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...xchange I then added  -Dmail.imap.auth.plain.disable= true and  -Dmail.imaps.auth.plain.disable= true to the setenv.sh file in the JVM_SUPPORT_RECOMMENDED_ARGS section. Then restarted t...

• Question
• jira
• jira-administration
• jira-server
• jira-service-desk

I need a downloadable PDF or pptx file for "Jira Service Desk"  (not just for JIRA)

• Question
• jira-service-desk

...nternal JIRA server to public domain. Is there a  standalone service/installation for Service Desk that can be installed on external server and that can behind the scene talks securely with internal J...

• Question
• jira-service-desk

Hello and good day, I will create loop SLA. My approach was equal condition (example: comment) for start-counting and end-counting. So my hope end-counting start also next start-counting. But ...

• Question
• jira-service-desk
• sla

Does a user need an SD agent license in order to be "assignable" to a SD issue? I have a user who has been granted ADMIN permissions in JIRA but is unable to be assigned to an issue in Service Des...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Lindsay, You answered my previous questions on some of the features of JIRA Help Desk. Now, I have a detailed list of questions. IF you could answer these questions, (may be provide links/explana...

• Question
• jira-service-desk

I would need to limit to just one value the list of components a customer can associate to an issue. Tks

• Question
• jira-service-desk

It is possible to customize the customer portal with custom HTML (additional informations, links to other applications and wrote more introducing help texts)?

• Question
• jira-service-desk
• portal

Hello, It is possible to add custom symbols for requrst types in Service Desk 2.1.1? Where I have to put my custom symbols?

• Question
• jira-service-desk

I'm probably doing something wrong here but can't figure out what. When applying JSD to an existing project the reports for Breached vs Met show that every single issue prior to the application of J...

• Question
• jira-service-desk