Community resources
Community resources
Community resources
Jira Service Management
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I would like for issues that come in through the service desk to be managed through a Kanban board. As far as I can see there is no way of assigning a ticket to a Kanban board so that you can continu...
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I have a lot of service desks and I only want a few in the Help Center.
- Question
- jira-service-desk
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Is is possible to tag a service desk customer in an issue comment (example: @johndoe)...or does the customer have to consume a user/JIRA license in order to be mentioned in tags?
- Question
- jira-service-desk
- jira-service-desk-cloud
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In Site administration > Users, i use the Type dropdown menu and select Service Desk Users. This displays a list of users. Where does this list get defined and can I manage it? Site...
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If IT developers and technicians are defined as collaborators, then how can we measure their input in SLA when we cannot assign an issue to a collaborator? How do you suggest we measure 2nd level su...
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I have tried using the script found on this page written for a JIRA 4.4 question: https://confluence.atlassian.com/display/JIRA044/Setting+Priority+field+value+based+on+customfield+value I am in th...
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...xchange I then added -Dmail.imap.auth.plain.disable= true and -Dmail.imaps.auth.plain.disable= true to the setenv.sh file in the JVM_SUPPORT_RECOMMENDED_ARGS section. Then restarted t...
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I need a downloadable PDF or pptx file for "Jira Service Desk" (not just for JIRA)
- Question
- jira-service-desk
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...nternal JIRA server to public domain. Is there a standalone service/installation for Service Desk that can be installed on external server and that can behind the scene talks securely with internal J...
- Question
- jira-service-desk
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Hello and good day, I will create loop SLA. My approach was equal condition (example: comment) for start-counting and end-counting. So my hope end-counting start also next start-counting. But ...
- Question
- jira-service-desk
- sla
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Does a user need an SD agent license in order to be "assignable" to a SD issue? I have a user who has been granted ADMIN permissions in JIRA but is unable to be assigned to an issue in Service Des...
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Hi Lindsay, You answered my previous questions on some of the features of JIRA Help Desk. Now, I have a detailed list of questions. IF you could answer these questions, (may be provide links/explana...
- Question
- jira-service-desk
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I would need to limit to just one value the list of components a customer can associate to an issue. Tks
- Question
- jira-service-desk
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It is possible to customize the customer portal with custom HTML (additional informations, links to other applications and wrote more introducing help texts)?
- Question
- jira-service-desk
- portal
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Hello, It is possible to add custom symbols for requrst types in Service Desk 2.1.1? Where I have to put my custom symbols?
- Question
- jira-service-desk
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I'm probably doing something wrong here but can't figure out what. When applying JSD to an existing project the reports for Breached vs Met show that every single issue prior to the application of J...
- Question
- jira-service-desk
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I'm currently testing JIRA Service Desk v2.1.1 (JSD) to see how it works the agent licence model and this is my configuration: Project A has JSD enabled Project A is not using a JSD permissions sc...
- Question
- jira-service-desk
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In the default configuration, if we open the customers portal logined as agents, we see one additional field: Raise on behalf of. I need another field "Channel" or different custom field, sh...
- Question
- agent
- jira-service-desk
- permission
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To make my example clearer: Let's say I have to kind of customers - Sellers and Office Workers. Sellers have cars, so they can have a request like 'clean my car' Office Workers don't have cars, bu...
- Question
- group
- jira-service-desk
- request
- user-group
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I have around 100 projects sharing the same issue type scheme, workflow scheme and screen scheme. Now I want to add an JIRA service desk to each of these projects, having the same forms and set...
- Question
- jira-service-desk
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This doesn't seem to be related to the Customer Request Type field. I know there was formerly a problem with this but I think it's been fixed. We are using JIRA and Service Desk OnDemand.
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How can I do so that the JIRA Service Desk requests will be visible to a different customer? I need to do that because I have different users "customer" but workmates in the same company . they wou...
- Question
- jira
- jira-service-desk
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Hello, Tried finding some documentation but was unable to... Anyone knows what browsers are supported for Customer Portal of JIRA Service Desk? I know that JIRA on Demand supports IE9+ ...
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I invited a user from the service desk via their email address. They received the email and clicked on the "visit portal" link. They get to the portal and enter a full name and password b...
- Question
- jira-service-desk
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When trying to enable Autowatch plugin in a Service Desk project, It give back the following message: "Manage watchers permission needed! In order to specify autowatch rules you need a manage...
Atlassian Community Events
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