Community resources
Community resources
Community resources
Jira Service Management
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I have a shared action that populates a custom field in a post function when an issue is created. This issue comes from my customer portal, and when I test it, everything works fine....
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We have a need for a set of users to be able to enter a request on behalf of a customer, but those users do not need to work tickets so they do not need admin or agent access. Is there a way to...
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I have an automation that starts with a lookup - then a variable is created giving me the total number of issues in the lookup. I'm using the variable to populate an HTML table sent in emai...
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We would like to use Jira Service Management for the customers of our software product. So far, we use Confluence for writing our software manual and I assumed I can offer this manual in the JSM proj...
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How can I restrict domains such as hotmail and gmail registering in JSM via portal? Is there a way to manage this?
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Hello just a weird problem. I am not a asset pro already but did already some imports in assets with csv files and have already multiple schemas. So actually i tried to update already imported objec...
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Under customer notification, Public comment added is enabled for customer notifications. Reporters are not receiving an email. This causes me two issues. 1. the not receiving emails b...
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How can I enable captcha for the customer whilst they are registering via JSM portal? Is there a way I can enable this feature? Thanks, Rajan
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Hello guys, I'm new of Jira and this is first community post. My customer's mail have an image as first signatures object. How can i remove entire signature part starting from that? Is it possible...
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We have an application change request workflow currently that creates Sub-Tasks as part of an automation, the last 2 sub-tasks are contingent on prior sub-tasks being completed Is there a wa...
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Hi, In Jira tickets attachments (pictures and videos) do not show to other viewers of the ticket except the creator / reporter in the description section. However, if added in comments...
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Hi there We've been sending the same "post" request to the JIRA API for a few years now. Today we've seen an error due to a missing field. Request URL: https://<company>.atlassian.net/rest/a...
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This has happened to us multiple times, and I cannot figure out where to check or alter settings. The most recent example is similar to this: Sept 10th - new email received from HR manager with sub...
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Jira Automations: Is there a way to set a condition in a rule that differentiates whether a comment was generated by email or written directly in the ticket?
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Hi lads, I'm getting an error when preforming sync of active directory connection. The message says to check the logs but doesn't specify where the logs are stored or which log file. I assume its ...
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Hello, I have a trigger on an issue in project A, then I create an issue on project B, in a branch of the automation as it is conditional. Finally, I want to link both the trigger issue and the o...
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Normally user is able to setup user profile such as title and department on their own credential. However, Jira admin want to setup these two fields on behalf of user to standardize user profile and ...
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I wonder if there's automation trigger when the SLA paused ? I need to update some fields when the SLA paused. example Automation to achieve SLA Pause triggered Automation Edit fields
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Hi everyone, Idk if this is the correct place to ask this question. I created a Business project since I need the "List" function. In that project, I created a task with multiple sub-tasks....
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Dears, IS there anyway for customer to export their requests from customer portal ? BR,
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Hi Community, I am keen to get feedback on options to integrate multiple ticketing solutions into a single ticketing system. The control I have is over the part of the process in the orange box. ...
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Hi, I have some questions Does Jira update the comments section, if we update any earlier email threads? If possible, provide the steps or documentation for reference. Regards, Risikan...
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How can I add field validation on workflow? I need the specific field be null or empty before transition to another status. I need it on the workflow so it can have a popup message.
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He instalado la version trail de jira software para hacer parcticas en Local . Y no reconoce el usuario admin o no recordamos la contraseña. Cuando reinstalo no me permite seleccionar o crear un nuev...
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Hi All, When configuring your Request form of a request type in JSM, you can also: - change the display name of the field in the request form under Display name Whereas in Issue View, it i...
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