Community resources
Community resources
Jira Service Management
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I am currently putting together a business case for Jira and want to understand if we have our business name Domain name, for our Jira site, (eg @topstarme) can we have customers with the same e...
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I want to change config from send e-mail to send notificaiton for reminder in Service Des. How can I do that?
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Our auditors need a list of incidents with some details with some criteria as a CSV/Excel file. It seems that OpsGenie allows decent filtering but not downloading of the list. Is it some hidden feat...
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- opsgenie
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Hi everyone, The input field is deactivated in the AQL condition I want to perform in a Automation an AQL condition on a specific object. However, in the AQL condition the input field is de...
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Dear Team, we have an automation. We want to assign tickets to specific people according to the Products field in the tickets opened in Servicedesk. I am attaching a screenshot of the automation we ...
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Hello team, Need your help for transition the issue approvers group need to get email notification through customer notification template, but this template we don't have this kind of template. I tr...
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If the agent and customer have an ongoing contractual relationship, the agent may want to contact the customer. In such cases, there may be situations where the agent would like to notify the custom...
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In the new JSM Alerts, the option to add a person as on override is not available. Cannot type in a new name for shift override. The box is greyed out. See screenshot. ...
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Hello, I have an approval step in a workflow that is only used for access requests, when its not access requests I would like the assignee to be able to transition past it. What is the best way of ...
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Hi, We have forms linked to several request types. We would like to create subtasks based on the users answers after the form is submitted. At the moment we are doing this by creating custom fields ...
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Hello everyone, I’m looking for a way to streamline our ticketing process by attaching an Excel file to tickets that users can download, fill out, and reattach when they submit their response. Ideal...
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I am attempting to get access to OPSGenie. I am in the OpsGenie group as a user, I have product access. I have not accessed it before. When I go to OPEN OPS Genie, I get sent to the Login page. It...
- Question
- opsgenie
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Today, we're thrilled to roll out bulk actions for managing Portal-only accounts. This feature is designed to help administrators streamline their workflow by enabling them to select and carry out bu...
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Hello everyone, I’m working on building a dynamic form that has 4 columns by default. My aim is to allow users to add additional rows to the form as needed. I’m hoping for the following feat...
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Set visibility permissions so that the client sees information about their cases and not all the cases in the tool. Or maybe set up profiles so that specific customers see certain informatio...
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Was looking into ways to auto index jira assets using script runner or some other method, currently looking at documentation but only found ways to create assets, edit them, or delete them. Nothing o...
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I have a JQL query I use in an api call to build a table of data based on a specific projects Jira tickets. It worked fine until very recently, when someone pointed out that it seemed like the data t...
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My organization is setting up the automation to create a teams meeting any time an incident is created. We are attempting to use a generic service account for this automation actor. The service accou...
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There is a big work from a certain customer, that needs to be assigned to a couple of workers. But JIRA only assigns the working time to one person. May JIRA allow a big work t, to be divided among...
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Hey team, another day another question! I have a JSM stander licence in my ORG. I want to do such a kind of configuration that customers can able to search all requests from the portal itself or abl...
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We often need to copy some external users into a reply to a support ticket. These people may be additional people from the client's organisation or our own that are not identified in Jira already.&nb...
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Good afternoon! So I am currently working on an automation rule to update all open issues in Jira. However, I want this rule to omit all issues that were opened between 4pm-5pm during the previous bu...
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We currently use Crumbs to maintain customer information. Crumbs is being retired and we are looking into Customer Service Management (CSM). CSM seems to have most of what we are looking for as we c...
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Trying to pre-populate some form fields from a lookup of a ticket and then values in the form pre-populated. Team submits a weekly risk assessment then follows up on a daily risk assessment that sho...
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Bonjour, Depuis peut sur le Service management de Jira j'aimerais comprendre comment partager un formulaire de remontée d'incident a mes clients sans qu'ils aient a se connecter sur Jira. J'ai para...
- Question
- jira-service-management
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