Jira Service Management

I need to be able to generate a report each month that provides details for each customer on open and closed tickets for the previous month. I have looked through the SD reporting but it seems ...

• Question
• jira-service-desk

There is only a single servicedesk project active, but in the help center there is a second servicedesk where you can raise requests. If i make a request i can find it back if i click on the "request...

• Question
• halp
• jira-service-desk

Currently we are emailing issues to JIRA.   However, we would like NOT to all anyone else in the email as participants of the issue. Is it possible?

• Question
• jira-service-desk

Disclaimer: I know very little about Jira in general.  I have installed an evaluation verison of Jira Service Desk, but it's very overwhelming. I'm looking for a ticketing system for my organiz...

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• approver
• feature
• jira-service-desk

Get error: 2017-09-14 19:00:10,806 UpmAsynchronousTaskManager:thread-4 INFO admin 506x1670x1 1h4rebi 94.143.246.184,127.0.0.1 /rest/plugins/1.0/installed-marketplace [c.a.plugin.loaders.ScanningPlug...

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• jira-service-desk

I have a Service Desk project configured to receive support requests by e-mail. I was made aware of an e-mail that did not make it into our system.  In the 'Application' -> 'Email requests' ...

• Question
• jira-service-desk

I'm a bit baffled by this: August 22, they released 3.6.4 September 4, they released 3.7.0 September 6, they released 3.8.1 Why is there active development in 3 different production releases? &nb...

• Question
• jira-service-desk

Hello,   I created a "new employee"-request for our company with custom fields, the supervisor is supposed to use it whenever a new hire is confirmed. Now I want to be able to take some of the...

• Question
• jira
• jira-service-desk
• powershell

Our JIRA seems to be having issues today. Errors such as 'Failed to execute search' and formating issues when tryig to create a ticket (fields replaced with code, for example). Is anyone else exper...

• Question
• jira-service-desk

Would greatly appeciate an answer!

• Question
• jira-service-desk

I've upgraded to the newest version of SD last week. Since then I'm experiencing problems because according to Windows -Programs and Features SD is installed on the server but when I login into JIRA ...

• Question
• jira-service-desk

Hello! How can we hide the search bar in the help center ("Find help articles and forms")? We use JIRA Service Desk (Server version). Many thanks in advance. :-)

• Question
• jira-service-desk

My Customer wants to export the Issue list in Service Desk to Excel is that possible?

• Question
• jira-service-desk

I want to edit the customer overview in service Desk for the issues. So that the customer can sort for example by components. How can I do that?

• Question
• jira-service-desk

Hi Atlassians, We are new to JIRA, had setup a test box using your standard internal database and it worked OK. We now plan to also use confluence with JIRA and insight on the same server but want t...

• Question
• jira-service-desk

 When copying a default change management workflow of a ServiceDesk project, I lose the approval functionality. For example, in my current copy, the "Awaiting CAB Approval" step does not show th...

• Question
• jira-service-desk

is there a way to view all tickets an agent has worked on (not just the one that are currently assigned to them)?  For example if Agent A worked on a tickett but could not resolve it and they as...

• Question
• jira-service-desk

Dear Atlassian Support, I backuped the Jira XML file + Attachment folder. Then i Import the Files in a Fresh Jira installation for some reason the folder wich the Attachment are in doesnt create ne...

• Question
• attachment
• import
• install
• jira
• jira-service-desk
• +1 more tag...

HI,   Any help with migrating Manage Engine to JSD?

• Question
• jira-service-desk

I have serval issue types that we no longer use, but I do not want to remove these as they are linked to close tickets. However, is there a way not to show them on the Type drop-down field? Thank y...

• Question
• jira-cloud
• jira-service-desk

I want the service desk users to select from the components list and not have the ability to create one by typing in a component. Is it possible to add a restriction to the components field? Thank ...

• Question
• jira-cloud
• jira-service-desk

...ira Service Desk to a Public space, this is not something I can do as we do not want our competitors to be able to see our release notes, only authenticated Jira Service Desk users.    Has a...

• Question
• confluence
• jira-service-desk
• knowledge-base
• permission

We upgraded our JAMF Pro this morning which also upgraded Apache Tomcat and Java. JAMF Pro and JIRA use the same Apache Tomcat service including configuration. Since This upgrade occurred the JIRA s...

• Question
• jira-service-desk

HELP!   I've read through this similar (recent) post, but emails into Service Desk have just stopped for my org. Anyone else know of recent changed/settings to check? https://commun...

• Question
• jira-service-desk

We purchased 3 licenses under SEN-9651647, when I downloaded the license it was one file. We liked the product so we purchased 21 more licenses SEN-980579-SEN-9809599, when I downloaded the license i...

• Question
• jira-service-desk