Community resources
Community resources
Community resources
Jira Service Management
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I want the service desk users to select from the components list and not have the ability to create one by typing in a component. Is it possible to add a restriction to the components field? Thank ...
- Question
- jira-cloud
- jira-service-desk
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...ira Service Desk to a Public space, this is not something I can do as we do not want our competitors to be able to see our release notes, only authenticated Jira Service Desk users. Has a...
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We upgraded our JAMF Pro this morning which also upgraded Apache Tomcat and Java. JAMF Pro and JIRA use the same Apache Tomcat service including configuration. Since This upgrade occurred the JIRA s...
- Question
- jira-service-desk
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HELP! I've read through this similar (recent) post, but emails into Service Desk have just stopped for my org. Anyone else know of recent changed/settings to check? https://commun...
- Question
- jira-service-desk
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We purchased 3 licenses under SEN-9651647, when I downloaded the license it was one file. We liked the product so we purchased 21 more licenses SEN-980579-SEN-9809599, when I downloaded the license i...
- Question
- jira-service-desk
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We have a help desk, and are looking to start using service desk. A question I have is between all the different JIRA products is there something we can easily set up so that when they are receiving ...
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Since yesterday we've been having problems with Automation function. Our rules were disabled and our tickets are not bringing all of the information required from custom fields!
- Question
- jira-service-desk
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There have been no updates performed or anything altering the server over the span of the past few weeks, but yesterday, all of a sudden, my Service Desk queue is a blank page... A quick Google sear...
- Question
- jira-service-desk
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For the the customer notification I'll try to add the "support@neucom.de" email adress. Therefore I'll have to verify the domain "neucom.de" I added the file on the root folder:
- Question
- domain
- jira-service-desk
- verify
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Hello, I'm new on developing JIRA plugin. I'm trying to write a customized authentication to integrate our company's SSO (Single Sign-On) with JIRA Service Desk, so that the users from our...
- Question
- authentication
- jira
- jira-service-desk
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Hello, Currently all of our co-workers use SharePoint to submit a ticket. As we want to move to JIRA Service Desk, but also keep things easy for the co-workers, we want to include JIRA Servi...
- Question
- jira-service-desk
- sharepoint
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Hello! I need to create a newtemplate from our custom service desk project. How can I do this?
- Question
- jira-service-desk
- template
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We created a custom checkbox field in our New Employee form but it shows the checkboxes one under another rather than side-by-side. Anyone know how to change that appearance?
- Question
- jira-service-desk
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Hi, My JIRA on-demand system is on timezone GMT(-5:00) Newyork. Our support team work in CST time zone . Issue : Morning our SLA works well until 1:00PM CST then it does'nt fire at all . Atta...
- Question
- jira-service-desk
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hi there, after long discussions with Atlassian it turned out that it is not possible to define a "follow the sun" SLA in JIRA service desk out of the box. Situation: We have agents in europe and ...
- Question
- jira-service-desk
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Could i kinldy request Atlassian"s view on the use of FREEBSD as the OS for JIRA Service Desk. Sincerely appreciated
- Question
- jira-service-desk
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I've tried to upgrade ServiceDesk to a new version. The installer runs the install of SD v. 3.8.1 and finishes it. After copying the modified files (like server.xml ) I restart the service and Tomcat...
- Question
- jira-service-desk
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Hi All, I'm approaching Jira service desk for the first time, I'd like to know where I can put all the information related to an Organization, like Address , city, main contact etc. thanks Flavio
- Question
- jira-service-desk
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Hi all, Original email message from the customer is not sent with the reply. How can you change this in the system? Thanks Tim
- Question
- jira-service-desk
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We have a public read-only JIRA for showing customers bugs/improvements in our product. We also have Service Desk and use the customer portal to allow them to create service desk issues. The p...
- Question
- jira-service-desk
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Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent: Updated not...
- Question
- jira-service-desk
- notification
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The Activate my account button looks like the attached photo. The mail is Outlook. I think that button is incorrect. please answer about my question. Thank you.
- Question
- jira-service-desk
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I have about 200+ customers I want to add to my Service Desk project. I am using the cloud and I don't have SAML. What is the best way to add them to my service desk project? I was thought about doi...
- Question
- jira-service-desk
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Hi I assigned one of the user who was customer with no application access added to jira-administrators group and lost view to the service desk customer portal to view the previousely ope...
- Question
- jira-service-desk
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Hi I assigned one of the user who was customer with no application access added to jira-administrators group and lost view to the service desk customer portal to view the previousely ope...
- Question
- jira-service-desk
Atlassian Community Events
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