Jira Service Management

Hello Is it possible to log when an agent has opened a ticket?  Kind regards Martin   

• Question
• jira-service-desk

Hi guys, we at the moment use the ServiceDesk Version 3.5 Is the Appoval Function included?  If not, is it actual included in the actual Service Desk Server Version?   Thank you for yo...

• Question
• approver
• jira-service-desk

Can we install "Dynamic form for JIRA" addon for cloud based JIRA Service Desk instance. While checking the price it is showing that "This hosting is not available for this app". Please help me asap ...

• Question
• jira-service-desk

How to change the email subject of emails in a project? It seems that i wanted to change the email subject for sending emails requiring approvals which should not be the same with all other email not...

• Question
• jira-service-desk

How do I disable "Find Help Forms" in customer portal page? We will not be using it for our current setup

• Question
• jira-service-desk

I have JSD version 3.8 installed and I found, in the JQL autocomplete, these two functions, probably used for SLA metrics: outdated() withinCalendarHours() For the last one, I found an issue opend...

• Question
• jira-service-desk

what was the most difficult to configure on the automatization between jira service desk and jira software perhaps anyone wants to share us any experience

• Question
• jira-service-desk
• jira

Hi,   I want to force end user to receive the notification from JIRA. Seems that end user will not receive the email after they clicked "Don't notify me" button via customer portal and no any ...

• Question
• jira-service-desk

I was curious if anyone has directly integrated VoIP providers like Twilio or Amazon Connect to create tickets and assign live phone calls via Jira Service Desk? I know that Wittified offers a ...

• Question
• jira-service-desk

We have a business group that has inquired about utilizing JIRA service desk to create tickets but these would be created from a report that would be refreshed each night and then items on that repor...

• Question
• jira-service-desk

Hello fellow Atlassian peoples! We are looking to implement an HR portal that will handle personnel action requests, as such this portal will contain sensitive data so we are wondering what our opti...

• Question
• jira-service-desk

As with many software and service vendors we have a public website and online tutorials and user content. We would like to integrate the search within service desk to include both content in JIRA S...

• Question
• jira-service-desk

We will have multiple Service Desk projects, one for each Customer organization, with each project corresponding to their own customer Portal. We would like customers to be able to self sign up for t...

• Question
• cloud
• jira-service-desk

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again   Regards, Pitamber

• Question
• jira-service-desk

Hi I am creating customer request form using jsd experimental APIS. I get the all form fields using RequestTypeFieldService. And used ServiceDeskCustomerRequestService while submitting the cust...

• Question
• api
• jira-service-desk

Hi, We have some service desk projects so we use the project's reports every time. But some bugs in the reports we saw. For example; on 17-18-19th no issues we receive, on 20th September we re...

• Question
• jira-service-desk

Hello, does anyone uses the customer and organization feature in service desk. We think we found the following bug:   Two users in the same organization, can see the requests the other user ...

• Question
• bug
• customer
• jira-service-desk
• request

Ours is a designing service where people can design hire our professional designers to create artwork for by giving inputs to them.  Our clients and designers will go back and forth discussing t...

• Question
• jira-service-desk

When a customer raises a request I want Jira Service desk Cloud to automatically send an email with the content of this raised request to a specific set email-adress.   How can I configur...

• Question
• jira-service-desk
• jira-service-desk-cloud

We've been using Service Desk for several months now. I am the only person on our team working late nights, USA ET. 3 or 4 times since switching over, I have tried to pull up any dashboard and I get ...

• Question
• dashboard
• jira-cloud
• jira-service-desk

2017-09-27 00:40:15,226 http-nio-8080-exec-11 ERROR ianwalmsley 40x450x1 1w5gj3u 10.70.160.10 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exceptio...

• Question
• jira-service-desk

Hi, We have been using JIRA service desk for a week. It has been working fine and now all our support is running through it. About an hour ago it stopped querying the inbox of our support email...

• Question
• jira-service-desk

I have set up an Automation rule for SLA breaching to trigger a webhook.  The webhook I have specified is a Slack Incoming Webhook.  I have not specified headers.  I have tried with or...

• Question
• jira-service-desk

Actually, in the backlog, I see the description of the issue, the issuekey and the estimated time, the priority and the assignee user.  Is there a way that I could add columns that I need to se...

• Question
• jira-service-desk

Automation auto comment treating comment as is from customer which starts our "Respond to Customer" SLA. Need the automation user to be treated as a Service Desk Tech. Tried blocking SLA, Adding as...

• Question
• jira-service-desk