Unable to to create request because of theses errors : Field with id 'customfield_10009' named 'Coun

[Suresh Sakhare]

Hi I am creating customer request form using jsd experimental APIS.

I get the all form fields using RequestTypeFieldService. And used ServiceDeskCustomerRequestService while submitting the customer request.

I am facing problem while form contain select field. I am unable to set custom field value which is select field.

Map<FieldId, FieldInputValue> fieldValues = new HashMap<FieldId, FieldInputValue>();
 fieldValues.put(FieldId.withId("customfield_10009"), FieldInputValue.withValue(FieldInputValue.withValue("10002")));
 Optional<Set<String>> user = Optional.empty();
 log.info("Customer username:---"+customer.getUsername());
 CustomerRequestCreateParameters reqBuilder = customerRequestService.newCreateBuilder()
 .serviceDesk(serviced)
 .requestType(rqType)
 .fieldValues(fieldValues)
 .fieldValue(FieldId.withId("summary"), FieldInputValue.withValue("Hi i am created"))
 .customerRequestChannelSource(CustomerRequestChannelSource.PORTAL)
 .raiseOnBehalfOf(customer.getUsername())
 .requestParticipants(user)
 .build();

 Either<AnError, CustomerRequest> createdRequest = customerRequestService.createCustomerRequest(admin, reqBuilder); 

 It return me following error.

Unable to to create request because of theses errors : Field with id 'customfield_10009' named 'Country' has these errors : Could not find valid 'id' or 'value' in the Parent Option object.

[Anuj Sapate · Accepted solution]

Find the answer of this on following link.

https://community.atlassian.com/t5/Jira-Service-Desk-questions/CustomerRequestService-createCustomerRequest-return-error-for/qaq-p/644931