status change time

[sunita yadav]

How can i achieve :- 

1. If i need to know till how long my incident is pending 

2. When it came to a particular status say - In progress 

[Gabriel Senna]

Hi Sunita,

If you access the ticket, you can go to the "History" tab.

There, you will find this information, such as time since the last transition, since the creation, etc.

[sunita yadav]

Thanks for your reply. 

I am looking for a way where we can filter the issues e.g. if i want to see 1st March to 1st April how many incidents were marked as "Pending". 

Also if i want to see - From how many days issue is in "Pending" status. We can do that by picking updated date, because even though we update a small thing say Label in the issue then it updated date would change.