Jira Service Management

Hi there! Please help me to add the menu in which I can customize my canned responses. As I know, this menu should be just right at that area which I marked on picture. Please help me ASAP! ...

• Question
• canned-response
• cloud
• jira
• jira-service-desk
• response

Hello,   I'm a beginner in Jira Cloud. In System -> Advanced -> Services setting, I was supposed to see an "Add Service" button. However, as the screenshot below shows, there is no butto...

• Question
• jira

We have 2 company's working together in different projects. We have a project with multiple organizations, is it possible to give agents acces to the tickets connected to this organization instead o...

• Question
• jira-service-desk

I am evaluating JIRA Service Desk with the Insight CMDB plugin on behalf of one of my clients. They essentially want to integrate event management from the infrastructure and applications with the C...

• Question
• cmdb
• insight
• jira-service-desk

I created queues for applications and I need to see the confirmation from the author of the application in the commentary. how do I output a comment column?

• Question
• jira-service-desk

Is it possible to Interface a ticketing tool like HPSM to Confluence for creating a knowledge base from the data(incidents Details) from ticketing tool? The data will be historic data & new data...

• Question
• jira-service-desk

Please provide me step by step guide how to integrate Zenoss monitoring tool with jira service-desk. thanks in advance

• Question
• jira-service-desk

Is there a way to hide the Comment Option when I'm transitioning an issue, I don't want this visible when I'm making a transition from one status to another. 

• Question
• comment
• hide
• jira-service-desk

When we open tickets to look at the details and respond with comments/solutions, we have found it incredibly cumbersome to (for each ticket), having to scroll all the way to the bottom of the page wh...

• Question
• jira-service-desk

When setting up a new queue how do you get the new queue to a sub category of an overall queue

• Question
• jira-service-desk

Error"This workflow scheme changed and has been reloaded"occurred while adding workflow to the workflow scheme

• Question
• jira-service-desk

Hello, Requester participants does not receive the notification when an issue is created. Only the requester and the helpdesk received the notification. I searched since 4 hours without understandi...

• Question
• jira-service-desk

  Hello dear team of Atlassian, One of our clients uses JIRA Service Desk. Notifications are sent to the agents using the "Automation for JIRA" plugin. Now there is the following situation. If...

• Question
• automation
• jira-service-desk

How I can filter issues that don't have approvals? field empty (No approvers selected).

• Question
• jira-service-desk

Hi, In a Service Desk project, under Reports, we need a report that shows the tickets that are logged Monday to Thursday 17:00 to 09:00am and Friday to Monday 17:00 to 09:00am.  Havi...

• Question
• jira-service-desk
• moderators

We are currently thinking of moving over to Jira from Zendesk  but while trying out the demo we have been unable to see how you can assign/ edit t"tickets" from the queue view page.

• Question
• jira-service-desk
• queue

Hello I'm get an error when try to create issues by e-mail. The user that send the support e-mail has application access. Who need the application access? The user from the e-mail handler or the u...

• Question
• jira-service-desk

Hi @all, i have a little problem with some jquery code. At the Service Desk Request Formulare we can see the field description and want it to display the text in a tooltip hover a (?) image. W...

• Question
• css
• jira-service-desk
• jql

Hi,  I'm trying to format the text within the service desk help field. I know it accepts wikicode so I was expecting a * to work. However it hasn't and instead is just showing a star.  Th...

• Question
• jira-service-desk
• format

No other steps in the (customa) workflow have this problem.  I've added sd.step.key for each workflow and sd.tour.resolve.step = true for all steps to Resolved. There is no automation rule for i...

• Question
• jira-service-desk

I have a service desk workflow where: 1) User with customer level permission submits request for processing/approval via a portal 2) Someone with Sevice desk license transitions the requests throug...

• Question
• jira-service-desk

Every new user that is added to our Jira/Confluence are also added as Agents. How de we disable this as default behaviour?

• Question
• jira-service-desk

I am attempting to have customer use our system but I keep being told that I am out of licenses.

• Question
• jira-service-desk

Hi, I want to delete only the customer comment option. I saw that we can deactivate comments for roles, but it delete the entier comments module. We just want to have internal comments for those wh...

• Question
• jira-service-desk

Hi How would you be able to add a set of approvers and another set of approvers to cover a single point of approval (failure)? A request needs to be approved by all heads of department or by their ...

• Question
• jira-service-desk