Jira Service Management

Hi, I want to delete only the customer comment option. I saw that we can deactivate comments for roles, but it delete the entier comments module. We just want to have internal comments for those wh...

• Question
• jira-service-desk

Hi How would you be able to add a set of approvers and another set of approvers to cover a single point of approval (failure)? A request needs to be approved by all heads of department or by their ...

• Question
• jira-service-desk

I have been testing JIRA service desk to see if it suits our purpose and I have a question related to SLA's and due dates.  I have entered all of the SLA's for the different organisation/c...

• Question
• jira-service-desk

Hi Team, We are in a need to display a acknowledgement message to all the project teams in jira during the issue creation where they will be getting the message displayed at the time they create any...

• Question
• jira-service-desk

I am making request types, and need different details from the requesters. Therefor i would like to use the fields Labels or Summary twice in the same request type. But when I have chosen it once, i ...

• Question
• field
• jira-service-desk
• request-type

Hi, We've recently switched to Service Desk, in our last software, we were able to configure emails to be sent to ourselves when a new issue was raised for example. Or, in the mobile version of the...

• Question
• jira-service-desk

We get a error notification in the system default email handler: You do not have permission to create internal comments on this issue   Let me explain how this error occurs.   We have ...

• Question
• jira-service-desk

Today I was working on my beloved jira, creating and solving issues and suddenly out of the blue I can't add ANY issues anymore, I have an error saying: Etykiety: Etykiety - wymagane. which transla...

• Question
• jira-service-desk

I have priority field autocalculated based on the urgency and impact.how can we display priority field on customer portal

• Question
• jira-service-desk
• jira

Does anybody used this event in a ScriptRunner event listener? I need a simple example how to set the Summary equal to a custom field value. Thank you

• Question
• jira-service-desk
• scriptrunner

How do I rearrange my "create issue page"  I need to move items like attachment and description to be at the bottom of page.  I thought there was a place to click and drags items on page to...

• Question
• jira-service-desk
• atlassian-support
• server

Hey everyone! Long time lurker, first time poster ;) Trying to add a post function to a workflow transition (Script Post-Function -> "Fires an event when condition is true"), and I need your h...

• Question
• jira-service-desk
• post-function
• scriptrunner
• workflow

I've followed the "webhook" instructions at the top of this page to connect PagerDuty with JIRA: https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/ It works great in ...

• Question
• jira-service-desk

I've set up fields, and customized descriptions for them.  When clicking the Create button, as an agent, the fields are listed with their descriptions displayed (these are typically instructions...

• Question
• customer-portal
• description
• field
• jira-service-desk

Is anyone using a BI tool to integrate to Jira Service desk for dashboards and doing "real time" SLA reporting?  I am looking at the underlying fields (listed below) for "Time to Temp Resolution...

• Question
• jira-service-desk

As of now if I respond to customers they will get an initial request to create an account. Is there a way I can include a link in the default customer notification template that adds a link for the c...

• Question
• jira-service-desk

I checked the box in a service desk to expose the "Respond to support" transition to portal users. It pops up a screen with optional comment. If I leave the comment box empty, the "Respond to support...

• Question
• jira-service-desk

We're just implementing Jira Service Desk and I wondered if there was a way to produce a dashboard report to capture number of calls in the queue at the end of the day. It's basically so we get a qui...

• Question
• jira-service-desk

Hi Experts, I have reinstalled JSD but I am not able to see JSD configuration tab in applications. Kindly help me what I am missing? Please help me as it is urgent.

• Question
• jira-service-desk

Hi,   I'm JIRA admin, I'm exploring the new JIRA interface. Where can I find user management section where I add, edit users, create groups....etc.  I'm using the JIRA Software. T...

• Question
• jira
• jira-software
• new-ui-2018
• user-management

Hi,   I recently upgraded our JIRA Core application from 7.0 to 7.5.2. On the localhost:8080 page, I received a notification saying the base URL is no longer working and I can no longer access...

• Question
• jira-administration
• jira-core
• jira-service-desk

What we are looking for is: 1. Our Client has Outlook. when they send us an email it goes thru Cisco Security.  2. We want our Client to use Outlook to send us an email with Issue providi...

• Question
• jira-service-desk

Do you have a project plan that you followed for your Jira Service Desk implementation that you'd be willing to share? Our service desk supports our internal business users.   

• Question
• deployment
• jira-service-desk

We have a ticketing system used by many sub-departments of IT to manage their request queues (Service Desk, Cabling, Applications, etc). We would like to transition everyone to Ji...

• Question
• deployment
• jira-service-desk

Hi all My JSD does now show the pre-populated text when an agent adds a comment. to a ticket. I have looked at https://jira.atlassian.com/browse/JSDSERVER-3138 and can confirm that the dark feature...

• Question
• jira-service-desk